409 results about "Technical service" patented technology

The present invention extends to methods, systems, and computer program products for configuring and allocating software product technical services. A service policy configuration defining one or more service models for the developing software product is received. A software product taxonomy, including one or more themes and corresponding technical services, for the developing software product is received. A service profile, including context on how the entity intends to utilize the developing software product, is received. The entity is authorized to utilize technical services associated with the developing software product in accordance with one of the service models in response to receiving the service profile. In other embodiments, a service request selection is made from a menu that lists themes and technical services associated with a software product. The service request is allocated to the identified service provider based on request allocation criteria. An entity is at least notified of a received answer.

A tool, called the Skills Matching Application (SMA), allows a user, such as a hiring manager, to communicate requirements to technical service suppliers in a way that significantly reduces the process time and improves the accuracy of requests sent to suppliers. The SMA is accessed from a Web-based Requisition / Catalog (REQ / CAT) Web application. A user who needs to request a technical contractor accesses the REQ / CAT Web application which brings the user to the SMA Web site. The SMA application, after requiring a password and profile (for first time access) to be entered, takes the user through a series of screens which prompts the user to enter a Statement of Work (SOW) and complete a skills detail checklist for each of the technical skills requested. Once the request is completed, it is submitted to contracted suppliers who are sent an e-mail notification notifying the supplier that a new request has been entered into the SMA application for them to review and submit a candidate against. This e-mail has a standard formatted attachment which contains the statement of work and skills detail checklist. The suppliers, when they receive an e-mail request, access the Web site database to view the request details. A supplier provides a candidate or candidates by accessing the SMA Web site and submitting candidates and appending resumes as appropriate. The supplier provides a response to the SOW by responding to the entries with the candidate's skills, experience, etc. The requestor views the supplier responses and associated resumes and can either accept or reject each candidate submitted but cannot accept more than the number of candidates requested.

A system for maintaining drug information and communicating with medication delivery devices includes software designed for use in a hospital, pharmacy or biomedical technical service environments. The software may be provided on a computer readable medium. The software allows a facility to customize a drug library with both hard and soft drug limits and other parameters for use with an infuser having a plug and play module removably inserted into a slot within a housing, or for use with an infuser having a connectivity engine enclosed within the housing. The system supports data transfer to one or more infusers connected to one or more computers. The connection between the computer and the pump can be hard wired or wireless.

An overall plan for providing maintenance and technical services for businesses and plants, as broadly defined, includes generic procedures for the services written as a manual of standard practices. A knowledge base or experience database of data and people is utilized, and both hardware and software tools are selected and used in providing the services.