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IT online service system and method

A technology of service system and service method, applied in the field of IT online service system, can solve the problems of limited technical service level, low efficiency in dealing with problems, insecure service, etc., so as to reduce social pressure, solve quickly and conveniently, and increase employment opportunities.

Inactive Publication Date: 2015-02-04
HUBEI ZHONGWANG TECH
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002]At present, domestic individuals and small and medium-sized enterprises are facing many problems in the field of computer technology: high personnel costs, limited technical service level, low efficiency in dealing with problems and no guarantee of service
[0003] At present, there is no online service platform for IT technology in China; in order to solve these problems, it is necessary to build an IT online service system to attract technical personnel from the society to join IT Online The technical team of the service system, technicians get paid by solving problems, so that users who need to solve problems can quickly find suitable technicians to deal with technical problems through the IT online service system, technology and users communicate online in real time through the service platform

Method used

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  • IT online service system and method
  • IT online service system and method

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Experimental program
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Embodiment Construction

[0044] 1. System

[0045] 1. Overall

[0046] Such as figure 1 , This system includes customer service center 00, core expert team 10, users 20, IT online server 30, service guarantee compensation center 40 and online technical service personnel 50;

[0047] The connection relationship is:

[0048] The customer service center 00 is connected with the core expert team 10 to realize the communication between the customer service and the core expert, and the customer service staff will submit the online difficult technical problem to the core expert team 10 for technical processing;

[0049] The customer service center 00, the core expert team 10, the user 20, the service guarantee compensation center 40 and the online technical service personnel 50 are all connected to the IT online server 30 to realize: the user 20 publishes tasks online, and the online technical service personnel 50 receives orders and processes tasks online , The customer service center 00 provides online customer...

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Abstract

The invention discloses an IT online service system and method and relates to the field of computers. The system comprises a customer service center (00), a core expert team (10), a user (20), an IT online server (30), a service assurance payment center (40) and an online technical service person (50) are communicated with the IT online server (30). According to the system and the method, restrictions of regions, time and working modes are broken, technicians around the world are arranged in a working platform through the internet, and by means of the IT online service system, time costs can be saved, and technical services can be provided remotely without arriving at the scene.

Description

technical field [0001] The invention relates to the computer field, in particular to an IT online service system and a method thereof. Background technique [0002] At present, domestic individuals and small and medium-sized enterprises are facing many problems in the field of computer technology: high personnel costs, limited technical service level, low efficiency in dealing with problems and insecure services. Most of the technicians have low income, and there is no good way to increase their income; some technicians are unemployed and cannot find suitable jobs. [0003] At present, there is no online service platform for IT technology in China; in order to solve these problems, it is necessary to build an IT online service system to attract technical personnel from the society to join the technical team of the IT online service system. Users who need to solve problems quickly find suitable technicians to deal with technical problems through the IT online service system...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08
CPCH04L41/50
Inventor 丁哲刘刚杰李珍桢
Owner HUBEI ZHONGWANG TECH
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