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17231 results about "Service system" patented technology

A service system (or customer service system, CSS) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design literature. While the term frequently appears, it is rarely defined.

Geographic based communications service

A geographic based communications service system that includes a network and a plurality of access points connected to the network and arranged at known locations in a geographic region. One or more service providers or information providers may be connected to the network to provide services or information on the network. A mobile user (MU) may use a portable computing device (PCD) to connect to the network and access information or services from the network. The PCD may be configured to transmit a signal indicating a presence of the PCD as well as identification information indicating the mobile user. Upon detection of the wireless signal by a first access point in proximity to the PCD, and upon receipt of the identification information indicating the user of the PCD, the first access point may transmit the identification information, as well as the known geographic location of the first access point, to one or more providers on the network. The known geographic location of the first access point indicates the approximate location of the PCD of the mobile user. A first information provider may receive this information and provide content information or services to the mobile user. For example, the first information provider may select content information dependent upon the known geographic location of the first access point and demographic information or past activities of the mobile user of the PCD. The first information provider may then provide the selected content information through the network and through the first access point to the PCD of the mobile user.
Owner:WAYPORT

Geographic-based communication service system with more precise determination of a user's known geographic location

A geographic based communications service system that includes a network and a plurality of access points connected to the network and arranged at known locations in a geographic region. One or more service providers or information providers may be connected to the network to provide services or information on the network. Content provided by the service providers may be based on the known geographic location of the user of a portable computing device (PCD). The known geographic location may be determined with a high degree of precision, using one or more access points and one of several different techniques. In one embodiment, the geographic location of the PCD may be determined within a radius of ten feet. Access points may be configured to determine the bearing of a signal received from a PCD, as well as the strength of the signal transmitted by the PCD. Access points may also be configured to send and receive signals with time stamps. These time stamps may be used to calculate signal travel time, thereby allowing a determination of the distance between an access point and a PCD. Each access point may include location circuitry. The location circuitry may include both analog and digital circuitry configured to perform the various methods used to determine the precise geographic location.
Owner:META PLATFORMS INC

Delivering and processing multimedia bookmark

A multimedia bookmark (VMark) bulletin board service (BBS) system comprises: a web host comprising storage for messages, a web server, and a VMark BBS server; a media host comprising storage for audiovisual (AV) files, and a streaming server; a client comprising storage for VMark, a web browser, a media player and a VMark client; and a VMark server located at the media host or at the client; a communication network connecting the web host, the media host and the client. A method of performing a multimedia bookmark bulletin board service (BBS) comprises: creating a message including a multimedia bookmark for an AV file; and posting the message into the multimedia bookmark BBS. A method of sending multimedia bookmark (VMark) between clients comprises: at a first client, making a VMark indicative of a bookmarked position in an AV program; sending the VMark from the first client to a second client; and playing the program at the second client from the bookmarked position. A system for sharing multimedia content comprises: a multimedia bookmark bulletin board system (BBS); and means for posting a multimedia bookmark to the BBS.
Owner:VIVCOM INC

Content delivery to a mobile device from a content service

Systems and methods for delivering digital content to a mobile device from a digital content provider are disclosed. Digital content is selected using a selection interface on the mobile device. The selected content is then transferred to a computing device by the digital content provider and subsequently transferred to the mobile device by the computing device. In some embodiments, the digital content is reformatted before being transferred to the mobile device. The digital content may be streamed from the computer system to the mobile device. A service provider of a network through which the mobile device connects to the digital content provider may bill a user of the mobile device on behalf of the digital content provider. The digital content provider may bill the user of the mobile device using a Premium SMS service.
Owner:SEVEN NETWORKS INC

System for controlled provisioning of telecommunications services

A method and system for controlled provisioning of a desired set of service logic for a subscriber of group of subscribers. In response to a designated stimulus, such as a time-event, a location-event or a threshold-event, a network entity modifies the subscriber profile maintained by a serving system, so as to include in the profile one or more desired parameters. One such modification may be the inclusion in the profile of a trigger that directs the serving system to query a designated network entity for call handling instructions. The designated network entity may then provide a special set of services for the subscriber or group. Further, a mechanism is provided to help ensure that once such a service overlay is imposed, it remains imposed if desired.
Owner:SPRINT SPECTRUM LLC

Methods and apparatus for improved 911 support for VoIP service

Systems and methods are presented for routing 911 or other emergency calls from VoIP terminal equipment, wherein the terminal includes GPS or other means to obtain geographic location information for the current location when a 911 call is initiated, and the terminal includes the geographic location information in a call setup request message to the service provider. Routing logic receives the set request and uses the geographic information to search one or more databases to identify the proper emergency service center to which the call is routed, and also the street address corresponding to the caller's current location. The emergency call is then routed to the selected service center, where the call may be delivered with the street address or the street address information is updated in an ALI database of the 911 system by the routing logic before or during call delivery to ensure the emergency service operator or dispatcher knows where to direct emergency services.
Owner:LUCENT TECH INC

Distributed location based service system

A system, apparatus, and method for providing a distributed location based service system to a mobile user. Information related to a particular geographic location may be electronically transferred to a mobile electronic device, without a request from the user, and interpreted locally on the device in the form of a virtual map of location based resources. The mobile device is capable of determining its location using a GPS (Global Positioning System) or a process of measurement and prediction based on calculation. The mobile device can then use the location information and compare it to available location based resources within the device.
Owner:MOBILE ENHANCEMENT SOLUTIONS

Systems & methods for allocating bandwidth in switched digital video systems based on interest

Systems and methods for allocating bandwidth in a switched digital video (SDV) system based on channel interest. In some embodiments, bandwidth is deallocated from channels and allocated to requested channels having a higher interest. Tiered approaches for allocating bandwidth are disclosed. Embodiments in which QAMs are allocated across services in a multi-service system based on interest are also disclosed. Embodiments for accommodating emergency access system (EAS) functionality in a SDV system are also disclosed.
Owner:ROVI GUIDES INC

Managed peer-to-peer content backup service system and method using dynamic content dispersal to plural storage nodes

Systems, method, computer program stored on computer readable media, and business method for providing and operating a distributed network based secure storage of business or consumer digital data or content. System, method, computer program stored on computer readable media and business model for dynamically managed peer-to-peer media content backup that uses a plurality of subscriber personal computer based storage devices to store backups of other subscriber data in a manner that is secure and redundant.
Owner:CLOUD ENGINES

Methods and systems for advertising during video-on-demand suspensions

Included is a method for an interactive media services system to provide a screen saver utility to a user through an interactive media services client device. The client device may be coupled to a programmable media services server device. The method may include the steps of providing a system operator with an interface to the programmable media services server; and providing control options within the interface to allow the system operator to dictate media to be presented in the screen saver utility, a plurality of parameters that result in activation of the screen saver utility, and a procedure to be followed in exiting the screen saver utility.
Owner:NDS

Single certificate service system and operational method thereof

The present invention discloses a single sign-on service system and its respective elements, and an operating method thereof. The single sign-on service system includes a terminal configured to access at least one of a plurality of application service devices according to a request for activating at least one of a plurality of applications, and receive a service token used to operate the application service from each application service device on the basis of a single sign-on token without separately inputting sign-on information, an application service device configured to provide data for operating the application service by the terminal having the service token and when a single sign-on message is received, provide the single sign-on message to a single sign-on service device.
Owner:SK PLANET CO LTD

Tracking purchases in a location-based services system

A system and method for tracking purchases in a location-based services system is disclosed wherein a request for information on a particular product is received from a consumer using a remote terminal. A geographically tailored response to the request is then generated with the location-based services system. At least one offer is then displayed to the consumer based on the geographically tailored response. An acceptance of a respective offer made by the consumer is then processed by the location-based services system and information is stored about the transaction in a usage data file or database.
Owner:ACCENTURE GLOBAL SERVICES LTD

Dual platform location-relevant service

A location-relevant service system provides location-relevant information to, or performs location-relevant service for, a first mobile unit based on the location of a second mobile unit. In one instance, the first mobile unit is fixed on a vehicle, while the second mobile unit can be provided as a cellular phone. In another instance, the first mobile unit is provided with a display panel, so that authentication can be achieved through providing the displayed location information to a location-relevant service server using the second mobile unit.
Owner:TRIMBLE NAVIGATION LTD

System and method for enhanced ENUM applications

An identification services system having a database module configured to support an account for a subscriber having at least one identification code relating to the subscriber. A services platform allow the subscriber of the account to map any one of a plurality of objects and locations to the account, each having a unique identifier such that information corresponding to the objects and location is provided for storage in the database module using the account. The identification code and the unique identifiers are communicated to the services platform and are associated to the subscriber account. A response platform communicates with the subscriber, providing updated advertising information to the subscriber based on the information received corresponding to the objects and locations.
Owner:MCGARY FAITH +2

Non-invasive monitoring of the effectiveness of electronic security services

Systems for the non-invasive monitoring of the effectiveness of a customer's electronic security services include a test generation engine for generating and launching a denatured attack towards a customer's network. A monitoring and evaluation agent is operatively coupled to the test generation engine and is adapted to monitor and evaluate the denatured attack. A recording and analysis engine is adapted to record and analyze the results of the denatured attack. Other systems and methods are also provided.
Owner:RPX CORP

Presence service access device, presence service system and method for publishing and acquiring presence information

A presence service access device is disclosed for a presentity to publish presence information and transmit said information to the presence server, the device comprising a presentity communication module and a service scheduling control module. Further disclosed is a presence service system using the presence service access device, comprising a presentity, a presence service access device, a presence server, and a watcher client. Also disclosed is a method of publishing and acquiring presence information comprising steps of: 1. a presentity which publishes presence information; 2. the presence service access device which receives the presence information published by the presentity and forwards the same to a presence server; and 3. the presence server which distributes the presence information to corresponding watcher client. According to the present invention, various presentities provide presence information to watcher clients by connecting presence servers through a presence service access device.
Owner:HUAWEI TECH CO LTD

Apparatus, method and system for providing an electronic marketplace for trading credit default swaps and other financial instruments, including a trade management service system

A method and system for providing integrated credit derivative brokerage services, the method or system including or using a credit trading arrangement, a credit trade capture arrangement, a trade management service arrangement to process trade data for the credit trading arrangement and the credit trade capture arrangement, and a central repository arrangement to store market data and shared reference data.
Owner:GFI GROUP INC

Apparatus, system, and method for managing quality-of-service-assured e-business service systems

One or more SLA-specified service-level monitors and / or one or more provider-owned service-level management monitors are used by the invention to monitor one or more quality measures of one or more QoS-assured service systems and to generate one or more service-level monitoring events when the monitored system does not conform to the respective quality measures. The invention includes a cross-SLA event manager that receives the monitoring events and determines which one or more SLA contracts are affected by the events. Then one or more SLA management objects (SMOs) track the SLA-specific events generated by the event manager according to each of the respective SLA contracts. The SMOs also determine how to allocate / deallocate / configure SLA management resources and / or to determine the effect of these changes on the service system operation to assure the contracted quality of service. A cross-SLA resource manager handles the SMOs' resource allocation requests and optimizes the allocation of available resources per the service provider's SLA management objectives. Finally, a SMO manager manages the execution of SMOs and facilitates the integration and management of service system testing-time and production-time activities.
Owner:IBM CORP

Methods and systems for providing network protection by progressive degradation of service

Systems and methods are provided for protecting a defense with a self defending intrusion system. Data packets may be monitored to detect a pattern of activity indicating a potential attack. Upon detection of a threat, a countermeasure or progressive degradation of network services may be initiated on a selected basis so controllable reduce performance of data communication of the device.
Owner:ARXCEO CORP

System and method for dynamic, transparent migration of services

System and method for the dynamic and transparent migration of services in a peer-to-peer networking environment. Member peers in a peer group using a peer-to-peer platform may cooperate to provide redundant instances of services to member peers. Dynamic migration of a service may be performed by unbinding one or more peer-to-peer platform pipes from a peer hosting an instance of the service and binding the pipes to another peer hosting a different instance of the service. Using pipes, services may transparently failover from one physical peer endpoint to another in order to mask a service or peer failure, or to access a newly published instance of a service. Thus, a collection of peers may provide a high level of fault tolerance, where, for example, a new peer at a different location may replace a crashed peer, with the new peer taking over the existing pipe to keep the communication going.
Owner:ORACLE INT CORP

Providing geographic based promotion services to a computing device

A geographic-based communications service system has a mobile unit for transmitting / receiving information, and access points connected to a network. The access points are arranged in a known geographic locations and transmit and receive information from the mobile unit. When one of the access points detects the presence of the mobile unit, it sends a signal to the network indicating the location of the mobile unit and the information requested by the mobile unit. Based on the signal received from the access point, the network communicates with information providers connected to the network and provides data to the mobile unit through the access point corresponding to the location of the mobile unit.
Owner:WAYPORT

System and method of providing tokenization as a service

Systems, devices, apparatuses, and methods for providing tokenization as a service are provided. Embodiments of the invention involve decoupling a “tokenization service” from other services offered by a merchant service provider, and offering the tokenization service as a stand-alone service. In accordance with an embodiment, a merchant service provider can receive payment data associated with a transaction between a consumer and a first entity. The merchant service provider can generate a payment token that represents the payment data and transmit a copy of the payment token to the first entity. The first entity can then transmit the payment token and order information to a second entity specified in the transaction. The merchant service provider can subsequently receive a request to complete the transaction from the second entity. The request can include the copy of the payment token from the second entity.
Owner:VISA INT SERVICE ASSOC

Apparatus for internet on-line insurance policy service

An Internet on-line insurance policy service system that facilitates real-time automated communication of policy information, adjustment of policy parameters, calculation and communication of resulting policy quotes, and implementation of policy changes, while obviating insurer personnel involvement and supervision of the communication. The system comprises a plurality of software modules relating to on-line real-time communication of existing policy information, testing of a wide range of variations in policy parameters, computing and communicating changes in policy premiums that would result from such variations, communicating desired changes in policy parameters and implementing desired policy changes. Other modules relate to communication of claims information and the providing of on-line forms.
Owner:PROGRESSIVE CASUALTY INSURANCE

Method and system for providing customer controlled notifications in a managed network services system

An approach for supporting automated fault isolation and recovery is provided. A notification configuration option is transmitted to a browser interface utilized by a user associated with a customer network that is monitored by a service provider, wherein the user selects the notification configuration option to input notification information. The notification information is received, via the browser interface, from the customer. A notification message is received from a platform configured to create a workflow event in response to an alarm indicative of a fault within the customer network, wherein isolation and recovery of the fault is performed according to the workflow event, the notification message including information about the customer network during the fault isolation and recovery process. The notification message is transmitted in accordance with the stored notification information.
Owner:ATLASSIAN US INC
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