8099 results about "Service provision" patented technology

A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.

An intelligent automated assistant system engages with the user in an integrated, conversational manner using natural language dialog, and invokes external services when appropriate to obtain information or perform various actions. The system can be implemented using any of a number of different platforms, such as the web, email, smartphone, and the like, or any combination thereof. In one embodiment, the system is based on sets of interrelated domains and tasks, and employs additional functionally powered by external services with which the system can interact.

A system, method, apparatus and computer program product for providing location based functions and mobile e-commerce comprising a central processing unit including a processor, a storage device, and programming stored in the storage device, a display device, an audio input device, an audio output device, a communications module, a commerce module, an image module, and a location module. The programming controls the operation of the present invention to provide functions based on location data, to facilitate commercial exchanges by wirelessly exchanging payment and product information with venders, to identify services such as venders meeting selection criteria, to wirelessly exchange select information with other users and systems, to restrict and / or monitor the use of the device based on authorized user parameters, selecting one of a plurality networks through which to communicate, detecting a trigger for performing an action based on a change in location and sensed data, storing a voice annotation with a computer data file, determining service providers and associated communication parameters, contemporaneously maintaining a wireless voice and data link, providing a system for selecting and delivering mobile advertisements, and many other functions and services that are described herein.

A system, method, and various software products provide for consistent identification of web users across multiple web sites, servers and domains, monitoring and capture of data describing the users' web activities, categorization of the web activity data, aggregation of the data into time dependent models describing interest of users and groups over time. Categorization is made with respect to a category tree which may be standardized or customized for each web site. User groups may be defined based on membership rules for category interest information and demographics. Individual user profiles are then created for users automatically based on satisfaction of the user group membership rules. As new data is collected on a user over time, the category interest information extracted from the user's web activity is updated to form a current model of the user's interests relative to the various categories. This information is also used to automatically update group membership and user profile information. Identification of users across multiple sites is provided by a global service that recognizes each user and provides a globally unique identifier to a requesting web server, which can use the identifier to accumulate activity data for the user. Client side user identification is provided to track user activity data on web servers that do not communicate with the global service and do not process activity for category information. User profiles may be shared among web sites that form alliances. User activity data may be aggregated along various dimensions including users / user groups, categorization, and time to provide robust models of interest at any desired time scale.

System and method for designing, developing and implementing Internet Service Provider (ISP) architectures. One embodiment of a method for designing and implementing ISP architectures may include formulating a set of design requirements for an ISP architecture, establishing an architectural model for the ISP architecture using the set of design requirements, generating a logical design for the ISP architecture from the architectural model and the set of design requirements, and generating a physical design for the ISP architecture using the architectural model and the logical design. One embodiment may also include selecting one or more components of the ISP architecture and implementing the ISP architecture according to the logical design and the physical design. In one embodiment the system and method for designing, developing and implementing ISP architectures may be used to design, develop and implement an N-tiered ISP architecture.

A geographic based communications service system that includes a network and a plurality of access points connected to the network and arranged at known locations in a geographic region. One or more service providers or information providers may be connected to the network to provide services or information on the network. A mobile user (MU) may use a portable computing device (PCD) to connect to the network and access information or services from the network. The PCD may be configured to transmit a signal indicating a presence of the PCD as well as identification information indicating the mobile user. Upon detection of the wireless signal by a first access point in proximity to the PCD, and upon receipt of the identification information indicating the user of the PCD, the first access point may transmit the identification information, as well as the known geographic location of the first access point, to one or more providers on the network. The known geographic location of the first access point indicates the approximate location of the PCD of the mobile user. A first information provider may receive this information and provide content information or services to the mobile user. For example, the first information provider may select content information dependent upon the known geographic location of the first access point and demographic information or past activities of the mobile user of the PCD. The first information provider may then provide the selected content information through the network and through the first access point to the PCD of the mobile user.

A geographic based communications service system that includes a network and a plurality of access points connected to the network and arranged at known locations in a geographic region. One or more service providers or information providers may be connected to the network to provide services or information on the network. Content provided by the service providers may be based on the known geographic location of the user of a portable computing device (PCD). The known geographic location may be determined with a high degree of precision, using one or more access points and one of several different techniques. In one embodiment, the geographic location of the PCD may be determined within a radius of ten feet. Access points may be configured to determine the bearing of a signal received from a PCD, as well as the strength of the signal transmitted by the PCD. Access points may also be configured to send and receive signals with time stamps. These time stamps may be used to calculate signal travel time, thereby allowing a determination of the distance between an access point and a PCD. Each access point may include location circuitry. The location circuitry may include both analog and digital circuitry configured to perform the various methods used to determine the precise geographic location.

Streaming compressed digital hypervideo received upon a digital communications network is decoded (decompressed) and played in a client-computer-based "video on web VCR" software system. Scene changes, if not previously marked upstream, are automatically detected, and typically twenty-one past scenes are displayed as thumbnail images. Hyperlinks within the main video scene, and / or any thumbnail image, show as hotspots, with text annotations typically appearing upon a cursor "mouse over". All hyperlinks-as are provided and inserted by, inter alia, the upstream network service provider (the "ISP")-may be, and preferably are, full-custom dynamically-resolved to each subscriber / user / viewer ("SUV") upon volitional "click throughs" by the SUV, including retrospectively on past hypervideo scenes as appear within the thumbnail images. Hyperlinking permits (i) retrieving information and commercials, including streaming video / hypervideo, from any of local storage, a network (or Internet) service provider ("ISP"), a network content provider, and / or an advertiser network site, (ii) entering a contest of skill or a lottery of chance, (iii) gambling, (iv) buying (and less often, selling), (v) responding to a survey, and expressing an opinion, and / or (vi) sounding an alert.

The intelligent automated assistant system engages with the user in an integrated, conversational manner using natural language dialog, and invokes external services when appropriate to obtain information or perform various actions. The system can be implemented using any of a number of different platforms, such as the web, email, smartphone, and the like, or any combination thereof. In one embodiment, the system is based on sets of interrelated domains and tasks, and employs additional functionally powered by external services with which the system can interact.

A full-featured e-mail system is used in both Internet-based and client-side (personal computer) forms. In each form, either basic e-mail service is provided to system subscribers or a secure, premium service with authentication, concealment, integrity, and non-repudiation functions for electronic messaging services is provided. In either form and at either level of service, subscribers can work off-line on their own computers with proprietary software loaded or, alternatively, on-line on any computer with an Internet connection. The system is interoperable, to preserve security, with all S / MIME compliant software applications, even for those users not subscribing to a service implementing the disclosed system. Digital certificates can be provided as a security service of the disclosed system, rather than requiring a second source with separate verification procedures. As additional optional features, the subscriber can control compression of outgoing attachment files, rather than having that function absent or operate in some automatic way. Decompression of such file attachments when received occurs automatically for subscribers, without having to invoke a different program or system. Interactive help features, book hierarchy uniformity for messages, accounts, certificates, virus warnings, and dual naming capability are also provided and available to subscribers in both the Web-based and the client-side application forms disclosed herein, and in both basic and premium service levels.

A system and method for supporting Product Lifecycle Management over a distributed service network topology that connects a hierarchy of functional domains, each domain having a service ontology and one or more service composition schemas defined by the service ontology. Each service composition schema models a business process in its domain. Descriptions of services provided to each domain are published to a service repository by providers of the services, in conformity with one of the service composition schemas. There is a business process proxy provided by the service provider for each service description, which encapsulates for public access the internal processes of the service provider. The invention makes use of an event messaging protocol that enables service collaboration and ad-hoc workflow composition. Each business process is implemented by an ad-hoc workflow comprised of one or more tasks connected by one or more business rules. For each business process there is a business flow manager that dynamically composes ad-hoc workflow prior to execution and dynamically modifies the ad-hoc workflow as the business process executes. The business flow manager uses backward-chain inferencing and then forward-chain inferencing to generate the ad-hoc workflows, based on user identification of a target task. The business flow manager is able to stop execution of the workflow and regenerate a workflow for remaining tasks in response to events received over the network from service providers, and is also able to detect conflicts in the workflows at composition time and at execution time.

A system, method and computer program product provides for power line communications (PLC) over electric power lines includes a device mountable near an electrical distribution transformer (DT) to provide a high speed interface and communicates with one or multiple access devices, which provide low speed interfaces for analog signals or digital signals over RS 232, RS 485, optical, wireless and Ethernet. The device transmits data to / from these access devices over the electric lines to other repeaters over one or more wires of an electrical line or over multiple lines, and serves to strengthen and improve signal quality. Upon detecting a wire or line is having problems carrying data, the data is sent over other wires, and upon power line failures, wireless backup to mobile / GSM and WiMax networks is utilized. The device permits utilities and others to read electric meters, monitor the power quality of the distribution grid and detect power losses / failures / outages, and permits telecom service providers and others to provide a communications link to cell phone towers, WiFi Access Points and enable broadband Internet and telephony in rural, remote or sparely populated areas.

A navigation system for a vehicle includes a vehicle-based telematics system, a vehicle-based global positioning system and a control. The telematics system is operable to receive a user input from a driver of the vehicle and to download directional information from an external service provider to the control in response to the user input and an initial geographic position of the vehicle. The directional information comprises at least two instructions with each of the instructions being coded or associated with or linked to a respective geographic location. The control is operable to provide an output corresponding to each of the instructions in response to a current actual geographic position of the vehicle. The control is operable to provide each instruction only when the then current actual geographic position of the vehicle at least generally corresponds to the particular geographic location associated with the instruction.

A speech service, including a speech-to-text engine and a text-to-speech engine, creates and maintains user profiles at a central location accessible over the Internet. A user connects to a software application over a mobile telephone and delivers a voice command. The speech service transcribes the voice command into a text command for the software application. The software application performs a service desired by the user and delivers a text result to the speech service that is converted into a speech result that is delivered to the user. A user speaks to a hardware device to perform a function. The hardware device sends the speech to the speech service over the Internet that transcribes the speech into a text command that is sent over the Internet to a device service provider. The device service provider maps the text command into a device command that is then sent back over the Internet to the hardware device to perform the function. A remote hardware device can be controlled using the software application.

A highly mobile, ambient computing environment is disclosed for serving a knowledge worker away from the their desk. The present invention allows a knowledge worker to get increased leverage from personal, networked, and interactive computing devices while in their car, airplane seat, or in a conference room with others. An Open Agent Architecture is used to incorporate elements such as GPS agents, speech recognition, and opportunistic connectivity among meeting participants. Communication and cooperation between agents are brokered by one or more facilitators, which are responsible for matching requests, from users and agents, with descriptions of the capabilities of other agents. It is not generally required that a user or agent know the identities, locations, or number of other agents involved in satisfying a request, and relatively minimal effort is involved in incorporating new agents and “wrapping” legacy applications. Extreme flexibility is achieved through an architecture organized around the declaration of capabilities by service-providing agents, the construction of arbitrarily complex goals by users and service-requesting agents, and the role of facilitators in delegating and coordinating the satisfaction of these goals, subject to advice and constraints that may accompany them.

Systems and methods consistent with the present invention enable explicit and multilateral trust across a community of federated servers via a network. A trusted third party establishes a framework of policies and procedures governing a federation. Organizations joining the federation submit to an audit process of internal policies and procedures to ensure compliance with the policies and procedures of the federation. Upon successful completion of an audit, an organization may receive a digital certificate containing the digital public key of the organization and indicating approval of the trusted third party. The organization may then use the associated digital private key for signing security assertions associated with a request for resources from another federation service provider. The service provider may trust the assertion from the organization based on trust placed in trusted third party by the service provider and the trust placed in the organization by the trusted third party.

A methodology and system allows a plurality of reward scheme owners to give differential rewards, through a plurality of reward distribution agents, to various users based on the user profile. The reward scheme owner may be a seller, a manufacturer, a sales promotion agent or even an intermediary. Similarly, the reward distribution agent may be an on-line or a physical retailer, a broker, a seller or an intermediary. Also the users may be consumers, businesses, brokers or other intermediaries. In one specific case, a reward scheme owner defines a plurality of reward schemes, including at least one differential reward scheme giving different rewards to different users. The reward scheme owner communicates these to a central reward scheme database server. The reward scheme owners may or may not advertise these schemes. The user visits an online or a physical store. The store acting as a reward distribution agent dynamically profiles the user, queries the central reward scheme database server if the user profile meets the criterion for one or more rewards and offers the applicable rewards to the user. The store later receives reimbursement for the rewards offered to various users, from the reward scheme owners. This methodology and system may be used for offering targeted or differential discounts on different products and services, offering different promotional schemes on different combination of products, giving loyalty points, electronically distributing prizes, free samples, product warranties, tie-in promotions, cross selling, up selling, premiums, memberships, card discounts, organizing contests, sweepstakes, games and offering other similar rewards.

A method and application for selecting a network from one or more candidate networks is disclosed. Information is gathered from one or more database relating to each of the one or more candidate networks and is harmonized in relation to an associated network type. The harmonized information is evaluated to allocate a weight to each of the candidate networks. The weight represents the desirability of each of the candidate networks. The required resources to connect to each of the candidate networks are determined from information contained within the service-provider database, from information obtained by the end-user, and by self-adaptive learning algorithms. At least one of the candidate networks is selected based on the allocated weight of the candidate network and the application attempts to connect to the candidate network. The method and application incorporates the ability to control and integrate a plurality of services on a user device via the candidate network.

A method and apparatus wherein a software scheduling agent resides on a communication network and / or client device, such as location-aware wireless communication appliances, television set top boxes, or other end user client devices is disclosed. The software scheduling agent is part of a probabilistic modeling system in which the scheduler operates to perform constrained random variation with selection. Digital content is generated, organized, and stored on the communication network and / or the client devices. An electronic digital content wrapper, which holds information in the form of data and metadata related to the digital content is associated with each item of digital content. Contextual profiles for each user and each item of digital content are established by the users and the network and maintained by a service provider on the communication network. The software scheduling agent compares the contextual digital content profile for each item of digital content to the contextual user profile for each user to determine which digital content should be offered for presentation to each user. The comparison and determination of which items of digital content should be offered for presentation to which users is performed by a process of constrained random variation. After the software scheduling agent determines which items of digital content would most likely be relevant or interesting to the user, the digital content is transmitted, either in whole or in part, at predetermined times over the communication network to the appropriate client devices. The digital content is then stored, either in whole or in part, in cache memory on the client device until an appropriate time when the digital content is digitally packaged and presented to particular users over those user's client devices.

A system, method and article of manufacture are provided for demonstrating e-commerce capabilities on a network via a simulation. Data connectivity is provided over a network between a simulated user, a simulated product distributor, a simulated product vendor, and a simulated financial service provider. An electronic catalog is displayed over a network that shows a product for sale by the simulated product vendor. The simulated user is shown browsing the electronic catalog on the network. Further, a consultation over the network, relating to the product for sale shown in the electronic catalog, is depicted between the simulated user and the simulated product distributor. Selection of the product by the simulated user is illustrated. The simulated user is portrayed to authorize payment alter an on-line review of an account of the user.

The present disclosure provides a computer-implemented method / system for facilitating communications between service providers and potential customers for services. The computer-implemented method / system provides a marketplace for interactions, both online and off-line, between service providers and potential customers, including purchasing groups, particularly buyer-driven service-related interactions. The marketplace advantageously allows categorization, key word searching, group purchasing, service packaging, data mining, auctions and other commercial features and functionality. The computer-implemented method / system also supports holographic imagery, e.g., in the form of virtual assistants, that facilitates marketplace-related activities. Based on the computer-implemented method / system, service providers are able to efficiently and cost effectively extend the reach of their marketing and promotional activities to a wide range of additional customers, and customers are able to initiate access service providers ideally suited to meet their needs, i.e., buyer-driven commerce, at desirable prices and according to required timeframes.

In a digital payment system, a sequence of random numbers is stored at a payment service. A set of digitally encoded random numbers derived from the stored sequence is issued to the user in return for payment. The tokens are stored in a Carnet. The user can then spend the tokens by transferring tokens to a merchant, for example, to an on-line service provider. The merchant returns each token received to the payment server. The payment server authenticates the token and transmits an authentication message to the merchant. The merchant, payment server and user may be linked by internet connections.

A system and method are directed towards prefetching content for a mobile terminal based on characteristics of, and tracked usage of the mobile terminal to request content through an online portal service, which provides access to content in multiple subject areas. A mobile user profile is created from the characteristics and patterns of the tracked usage. The tracked usage information includes the time, location, frequency at which the content was requested. Based on the mobile user profile information, content similar to previously requested content is prefetched and cached in anticipation of the mobile terminal making a similar request. Prefetching may also occur based on a trigger event such as the mobile terminal returning to a location from which certain content was previously requested. Prefetching may further be based on a related general user profile that indicates usage of an alternate electronic device to access content through the portal.

A method of communicating information associated with provisioning of a service in a communication system and arrangement for the same is disclosed. In the method information about possible associations between an identifier of a mobile user equipment (10) and user plane addresses is stored in storage means (34). A service provisioning entity may receive a request for the service from a client (24) connected to the communication system. Said request includes an identifier of the mobile user equipment. It is verified if a user plane address can be found from the storage means based on the identifier. If such a user plane address is found from the storage means, data associated with provisioning of the requested service is communicated to the mobile user equipment over a user plane connection associated with said address found from the storage means. If no user plane address can be found from the storage means based on the identifier, a new user plane connection is established, and data associated with provisioning of the requested service is communicated to the mobile user equipment over said established user plane connection.