9317 results about "Telephone call" patented technology

A system, method and article of manufacture are provided for collaborative installation management in a network-based supply chain environment. According to an embodiment of the invention, telephone calls, data and other multimedia information are routed through a network system which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. The system includes integrated Internet Protocol (IP) telephony services allowing a user of a web application to communicate in an audio fashion in-band without having to pick up another telephone. Users can click a button and go to a call center through the network using IP telephony. The system invokes an IP telephony session simultaneously with the data session, and uses an active directory lookup whenever a user uses the system. Users include service providers and manufacturers utilizing the network-based supply chain environment.

World-Wide-Walkie-Talkie, a high speed multifunction interstellar wireless computer / instant messenger communicator, Personal Digital Assistant (PDA), coupled with a resilient, robust, VoIP data network and internet server method, deploying multiple wireless networks and protocols such as Voice Over IP, GPRS, WAP, Bluetooth, PCS, I-Mode, comprising a high speed Intel Pentium 4 Mobile(TM) or compatible Processor, to formulate a internet gateway system (99) and network bridge (150) for establishing instant low cost, real time global communications to the Public Switched Telephone Network via the internet (54). A PUSH-TO-TALK-WORLDWIDE button (21) instantly initiates global bisynchronous communications, or videoconferencing sessions. Fax, VideoMail, and unified messaging services are immediately available. GPS and mass memory provides global navigational tracking and data storage. Internet users, telephones, and cellular / satellite phone users can intercommunicate with the invention via VoIP / IM services. The invention provides uniformed global wireless communications, eliminates traditional long distance costs, and operates anywhere on earth.

A conference call facility is described in which one (2a) of a group of communication devices (2a,2b,2c,2d) connected to a low power radio frequency network (9) is able to set up a call to a party external of the network (9) and then selectively add further devices (2a,2b,2c) to the call under the control of the user of the one device (2a). The users of the other devices (2b,2c) are able to enable or disable the selection of their device in a conference call. One or more of the communication devices may be a mobile radio telephone equipped with the necessary network interface (1).

Methods and systems that record the location of a user and transmit targeted content to a user based upon their current and past location information. A network is configured to include a server programmed with a database of targeted content, a database of location information, a database of user information, a database searching algorithm, and a wireless communication system capable of communicating with the user's mobile device. The location of the mobile device is ascertained and recorded. The location information is analyzed to determine the routes taken by the user, businesses visited by the user, and other behaviors of the user. Targeted content is sent to the mobile device of the user and whether the user visits the physical locations associated with the targeted content is monitored. Payment systems, phone exchange systems, and other features may also be integrated to provide detailed conversion tracking to producers of targeted content and business owners.

Telephone calls, data and other multimedia information is routed through a hybrid network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. A media order entry captures complete user profile information for a user. This profile information is utilized by the system throughout the media experience for routing, billing, monitoring, reporting and other media control functions. Users can manage more aspects of a network than previously possible, and control network activities from a central site. A directory service that supports a hybrid communication system architecture is provided for routing traffic over the hybrid network and the internet and selecting a network proximal to the origination of the call.

The ShopLive system supports existing merchants and malls to better serve customers by providing easy access to merchandise and sales assistance. The shopper accesses the ShopLive system through various portals. They can be a PC, Web TV, mall kiosk, store kiosk, mobile terminal, screen telephone or any other communication device capable of connecting to a communications network. When the shopper starts the shopping mission they can logon in or if already enrolled, they can use a password for a quick entry. They may chose to shop anonymously. A shopper can set up a shopping mission by defining class of goods, price, color and the like and set out to search for that either in their physical location or remotely. Once the items are located video cameras scan the merchandise to the shopper through the terminal. The cameras may be remotely operable to swing through different views to better display the goods. Or they can view items according to pre-determined scan patterns. Sound and other sensory stimulus such as tactile sensors may be used to enhance the shopping experience. The shopper may also ask for help from an assistant (SLA) that acts just like a sales person in a retail setting. This person can help select goods and can discuss the items selected. The SLA can also check product availability and help complete the purchase as in a normal sales transaction. Or, the shopper can use the ShopLive system to check out themselves. As the shopper moves through the shopping mission, they can add items to their electronic shopping cart and have a one-stop check out or they can check out with each merchant. The shopper is also entered into the available loyalty programs and presented with coupons and rebates. At the end of the shopping mission the shopper can either physically pick up the selections are arrange shipping. The ShopLive system supports multiple selling activities including auctions. It is also a rich data-base for merchants and allows targeted advertising. A live browser accesses the shopper to present sales and incentives to the customer. The ShopLive system connects the Shopper and the merchant to make the shopping experience more effective for both.

A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are new, urgent, saved, not yet heard, and the like. Other attributes can also be displayed, including for example indications as to source of a message, message duration, date / time, caller, urgent or private, and the like. These indicators provide guidance to the user for selecting which messages he or she would like to hear at a given time. The user can listen to messages, delete them, move them, categorize them, and perform other operations in any order the user chooses.

A network architecture for Wireless Intranet Office (WIO) applications including a local radio network such as a wireless local area network (WLAN) which comprises a Wireless Mobile Center (WMC) arranged to serve as a WLAN access point; a GSM network which comprises a Mobile Station (MS) in a form of a dual-mode cellular phone to access both WLAN and GSM radio technologies, a Base Station (BS) arranged to convert a radio signal from the Mobile Station (MS) for communication, a Mobile Switching Center (MSC) arranged to establish call connection; and a Handover Module implemented in either the Mobile Station (MS) or the Wireless Mobile Center (WMC) for providing seamless mobility between the GSM network and the wireless LAN, when the Mobile Station (MS) roams between the GSM network and the wireless LAN.

A system, method, and software product provide a wireless communications device with a markup language based man-machine interface. The man-machine interface provides a user interface for the various telecommunications functionality of the wireless communication device, including dialing telephone numbers, answering telephone calls, creating messages, sending messages, receiving messages, establishing configuration settings, which is defined in markup language, such as HTML, and accessed through a browser program executed by the wireless communication device. This feature enables direct access to Internet and World Wide Web content, such as Web pages, to be directly integrated with telecommunication functions of the device, and allows Web content to be seamlessly integrated with other types of data, since all data presented to the user via the user interface is presented via markup language-based pages. The browser processes an extended form of HTML that provides new tags and attributes that enhance the navigational, logical, and display capabilities of conventional HTML, and particularly adapt HTML to be displayed and used on wireless communication devices with small screen displays. The wireless communication device includes the browser, a set of portable components, and portability layer. The browser includes protocol handlers, which implement different protocols for accessing various functions of the wireless communication device, and content handlers, which implement various content display mechanisms for fetching and outputting content on a screen display.

A method and apparatus for distributing, generating, and redeeming discount Virtual Coupons TM , rebate or gift certificates or the like which may be used on conjunction with a frequency card program or the like. Virtual Coupons TM may be distributed electronically, for example, in the form of a diskette or CD-ROM software. Software on the diskette or CD-ROM may prompt a consumer to call a 1-800 number for a validation number or code. During the phone call, telemarketing personnel may request consumer demographic and or identification information which may be entered into a centralized database. Once the software is validated, a consumer may print out a list selected Virtual Coupons TM displayed on a Graphical User Interface (GUI). When a product is purchased, the UPC code of the product may be compared electronically with a list of Virtual Coupons TM authorized for a particular consumer. An appropriate coupon discount may then be applied and the Virtual Coupon TM may be considered "redeemed". Once redeemed, consumer ID information and Virtual Coupon TM information may be retrieved electronically and used to update a central database. Accurate data may then be produced illustrating which consumers or groups of consumers are redeeming which Virtual Coupons TM . Such data may be used for marketing purposes or to generated further diskettes for distribution targeting specific consumers or groups of consumers with specific classes of Virtual Coupon TM offerings. The use of Virtual Coupons TM eliminates or reduces fraud, and allows a frequency card discount to be applied only a limited number of times.

A method and apparatus for providing streaming content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use allows users to place a telephone call to access the voice portal. The user can access many different types of content. This content can include text based content which is read to the user by a text to speech system (e.g., news reports, stock prices, text content of Internet sites), audio content which can be played to the user (e.g., voicemail messages, music), and streaming audio content (e.g., Internet broadcast radio shows, streaming news reports, and streaming live broadcasts). This content can be accessed from many different places. For example, the content can be retrieved from a news feed, a local streaming content server, an audio repository, and / or an Internet based streaming content server. The streaming content allows the user to access live web broadcasts even though the user may not have access to a computer. The system allows audio signals from multiple sources to be combined to enhance the user experience. Additionally, the user can control many aspects of the delivery of the streaming content. Personalization features of the voice portal allow for an improved user experience during streaming content delivery.

A method and system for secure Voice over Internet Protocol (IP) (VoIP) communications. The method and system provide secure VoIP voice calls, video, Instant Messaging (IM), Short Message Services (SMS), or Peer-to-Peer (P2P) communications while maintaining privacy over the Internet and other communications networks such as the pubic switched telephone network (PSTN) to and from any network device through a virtual private network infrastructure interconnecting private VoIP network devices. The method and system allow a network device to function as an IP private branch exchange (PBX) or a private VoIP gateway and provide and control VoIP voice communications without using other public or private VoIP gateways or VoIP servers or devices on a communications network such as the PSTN or the Internet.

The serving of one or more ads to a user device considers determined characteristics of a user device, such as whether or not the user device supports telephone calls. At least some ads may include call-on-select functionality. When such an ad is selected (e.g., via a button click), instead of loading a document (e.g., Web page) for rendering, a telephone number associated with the ad by an advertiser can be automatically dialed.

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.

Some embodiments provide a method for initiating a video conference using a first mobile device. The method presents, during an audio call through a wireless communication network with a second device, a selectable user-interface (UI) item on the first mobile device for switching from the audio call to the video conference. The method receives a selection of the selectable UI item. The method initiates the video conference without terminating the audio call. The method terminates the audio call before allowing the first and second devices to present audio and video data exchanged through the video conference.

An interface for remote human input for reading a database, the interface including an automatic voice question unit for eliciting speech input, a speech recognition unit for recognizing human speech input, and a data recognition unit for recognizing remote data input. The interface is associated with a database to search the database using the recognized input. A typical application is as an automated directory enquiry service.

An Internet-based server with speech support for enhanced interactivity is disclosed. This server hosts a server-side speech recognition engine and additional linguistic and database functions that cooperate to provide enhanced interactivity for clients so that their browsing experience is more satisfying, efficient and productive. This human-like interactivity which allows the user to ask queries about topics that range from customer delivery, product descriptions, payment details, is facilitated by the allowing the user to articulate the his or her questions directly in his or her natural language. The answer typically provided in real-time, can also be interfaced and integrated with existing telephone, e-mail and other mixed media services to provide a single point of interactivity for the user when browsing at a web-site.

A control server, or similar central processor, manages the distribution of data (including audio and video), voice, and control signals among a plurality of devices connected via a wired and / or wireless communications network. The devices include audio / visual devices (such as, televisions, monitors, PDAs, notepads, notebooks, MP3, portable stereo, etc.) as well as household appliances (such as, lighting, ovens, alarm clocks, etc.). The control server supports video / audio serving, telephony, messaging, file sharing, internetworking, and security. A portable controller allows a user to access and control the network devices from any location within a controlled residential and / or non-residential environment, including its surrounding areas. The controllers are enhanced to support location-awareness and user-awareness functionality.

A contact center system and method employing a plurality of agent workstations, and which includes a queuing component, capable of receiving contacts of different media-types, such as telephone calls, e-mails, facsimiles, web chat, voice over internet protocol, and so on, and maintaining the different media types contacts in a common queue while awaiting routing to the agent workstations. The system further comprises a routing component which routes the queued contacts to the agents based on criteria of the contacts, criteria of the agents, or both. A media changing component of the system is capable of changing a media-type of any of the media-type contacts to generate a changed media-type contact, while the queuing component is capable of entering the changed media-type contact in the common queue, and the routing component is capable of routting the queued changed media-type contact to at least one of the workstations. A contact handling component initiates an event at any of the workstations in response to the contact being routed to the workstation, so that an agent at the workstation can handle the contact as appropriate.

A member-supported payment system is available to consumers and merchants without sign-up fees, subscription fees, or transaction fees to either consumers or merchants. In a specific implementation, the member payment system is a mobile payment system where consumers may conduct transactions using a mobile device such as a mobile telephone, smartphone, personal digital assistant, or similar portable wireless handheld device. Merchants will make a refundable one-time contribution. These contributions are stored in a pooled trust account by the system and the float dividends or interest on these contributions will fund the system.

Telephone calls between a mobile station (MS) and the mobile network or PSTN are routed through the Internet via VoIP using a femtocell, as opposed to the traditional macrocellular network. The femtocell can comprise a USB Transceiver Station that is connected to a personal computer through a universal serial bus port, which provides both power and a multi-megabit per second connection between the personal computer and the USB transceiver station. The USB transceiver station can comprise a microcontroller to manage signaling between the RF front end / baseband processor and the personal computer, as well as a precise timing mechanism to assist the synchronization of femtocell timing with the surrounding macrocellular network, if it is present. The USB transceiver station can have a compact form factor that that facilitates a high degree of portability by the subscriber, such as being readily attachable to their keychain.

An electronic translator translates input speech into multiple streams of data that are simultaneously delivered to the user, such as a hearing impaired individual. Preferably, the data is delivered in audible, visual and text formats. These multiple data streams are delivered to the hearing-impaired individual in a synchronized fashion, thereby creating a cognitive response. Preferably, the system of the present invention converts the input speech to a text format, and then translates the text to any of three other forms, including sign language, animation and computer generated speech. The sign language and animation translations are preferably implemented by using the medium of digital movies in which videos of a person signing words, phrase and finger spelled words, and of animations corresponding to the words, are selectively accessed from databases and displayed. Additionally the received speech is converted to computer-generated speech for input to various hearing enhancement devices used by the deaf or hearing-impaired, such as cochlear implants and hearing aids, or other output devices such as speakers, etc. The data streams are synchronized utilizing a high-speed personal computer to facilitate sufficiently fast processing that the text, video signing and audible streams can be generated simultaneously in real time. Once synchronized the data streams are presented to the subject concurrently in a method that allows the process of mental comprehension to occur. The electronic translator can also be interfaced to other communications devices, such as telephones. Preferably, the hearing-impaired person is also able to use the system's keyboard or mouse to converse or respond.

A method and system schedules inbound inquiries, such as inbound telephone calls, for response by agents in an order that is based in part on the forecasted outcome of the inbound inquiries. A scheduling module applies inquiry information to a model to forecast the outcome of an inbound inquiry. The forecasted outcome is used to set a priority value for ordering the inquiry. The priority value may be determined by solving a constrained optimization problem that seeks to maximize an objective function, such as maximizing an agent's productivity to produce sales or to minimize inbound call attrition. A modeling module generates models that forecast inquiry outcomes based on a history and inquiry information. Statistical analysis such as regression analysis determines the model with the outcome related to the nature of the inquiry. Operator wait time is regulated by forcing low priority and / or highly tolerant inbound inquiries to self service.

A mechanism for providing a connection from an IP-based network to a circuit-switched network, such as a GSM network is disclosed. A temporary routing number for the circuit-switched network, such as an E.164 number, is delivered to a user terminal, and a circuit-switched call leg is established from the user terminal to the IP-based network using the routing number. Thereby, IMS-services are provided for end users which are located in the radio access network not having sufficient QoS required for voice over IP. In the example of a conference call service, a request for a conference call may forwarded via a data channel or data path to an application server which provides that conference call service. The application server then selects a conference routing number and returns the routing number to the conference host terminal via the data channel. Using the received conference routing number, the conference host terminal can then set up a circuit-switched connection as a call leg of the conference call.

A remote alarm for use with a wearable medical device. The remote alarm is configured to receive alarms, voice messages and prompts issued by the wearable medical device and to repeat those alarms, voice messages and prompts in a manner that can more easily be perceived by a patient wearing the wearable medical device or a bystander. The remote alarm can be configured to receive a communication from the wearable medical device, and in response, to identify one or more messages to be provided to the patient or a bystander. The messages may be provided audibly, visually, tactilely or combinations thereof. The remote alarm may further be configured to take certain actions depending upon the content of the communication, such as sending a telephone message to alert emergency personnel to the identity, location and medical condition of the patient, or sending an email.

An Internet directory system and method that is based on user telephone number addressing. The system includes an interactive white and yellow pages directory that is based on telephone numbers. Thus, a user's telephone number is a unique identifier used to key other information within the directory. The telephone number may also be used as the primary component of an email address, domain name, or web site URL for the user. The use of a telephone number as the primary component of an e-mail address or domain name greatly simplifies the process of locating a user. E-mail addresses and domain names may be readily found using standard telephone information services, such as "411", as well as other telephone-based methods for obtaining telephone directory information. This Internet directory system and method brings all communication methods and directory services together using one searchable key, a user's telephone number. The directory entry page may be created, edited and updated by the subscriber using simple html editing or using a voice telephone call or via fax, without the use of a personal computer. Thus, the present invention provides an open directory model wherein the end users construct the directory, and the directory is "living", i.e., dynamically changeable and updateable. The power of the directory is thus placed in the users' hands. The telephone based Internet directory system of the present invention also provides addressing for unified messaging as well as locality in addressing.

According to certain aspects, the invention allows a person to manage some of the functions of a cell phone without having to actually have the phone in her hands. For example, the invention allows the user to know of the incoming call and further allows the user to send a user-specified message to the caller and / or otherwise manage how the call should be handled through a remote device. In certain embodiments, the invention is comprised of: a decorative watch-like or bracelet-like case; a decorative wrist band; a vibrating incoming call indicator; a partial or full face display; touch screen input capability, accelerometer for wrist flick input capability, and / or side buttons for user inputs; a Bluetooth antenna; a Bluetooth transmitter and receiver; a rechargeable battery; a connector or wireless charging element; a display / general purpose control unit with firmware; and standard Bluetooth link and application software on an associated cellular phone.

A method and a system for navigating a display screen to search for a desired item of information stored in an electronic device. The electronic device includes a novel fly over user interface (FOUI) capable of receiving commands from a user to provide a zoom out view of the display screen. A user may commence a navigation session by touching the display screen in a non active area or by clicking on a specifically designated icon to activate the user interface. During the navigation session, the display screen is zoomed-out and a magnifying area may appear on the display screen. The user interface enables the user to scroll the zoomed-out display screen by dragging the magnifying area towards an edge of the display screen to find a desired item of information. The display screen may be a display screen of a digital device (e.g., portable computer, personal computer, a cellular telephone, a digital watch, etc). The user may terminate a navigation session by removing the pointer from the display screen.

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.

The present invention is directed to a method and apparatus for recording and generating additional information related to telecommunication events using a mobile communication device, such as a telephone call or a text messaging event using cellular phone or a personal digital assistant. Specifically, the preferred embodiments of the present invention records information such as GPS coordinates that indicate a position of the mobile communication device during the communication event, as well as a location of a sender or receiver of data to or from the mobile communication device, so as to facilitate a log entry of the position of the mobile communication device as well as other useful information that are associated with the communication events.