5025results about "Automatic call-answering/message-recording/conversation-recording" patented technology

Telephone calls, data and other multimedia information is routed through a hybrid network which includes transfer of information across the internet utilizing telephony routing information and internet protocol address information. A media order entry captures complete user profile information for a user. This profile information is utilized by the system throughout the media experience for routing, billing, monitoring, reporting and other media control functions. Users can manage more aspects of a network than previously possible, and control network activities from a central site. A directory service that supports a hybrid communication system architecture is provided for routing traffic over the hybrid network and the internet and selecting a network proximal to the origination of the call.

A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber. A content provider selects a voice page into which the audio file is to be incorporated, selects the audio file and the content provider system then transfers the audio file to a voice page server system which generates a voice page with the audio file included using XML-based tags designated for audio files. The audio files are uploaded from a number of user devices including a telephony device, a web-based system and a PDA.

An upper case and a lower case are rotatably connected in a connection part. The connection part is constructed by a rotary shaft supporting part integrated in the lower case, a rotary shaft which is integrated in the upper case and a part of which is rotatably fit into the rotary shaft supporting part, and a housing member having a part rotatably fit into the rotary shaft supporting part. A video camera and a camera lens are housed in the housing member. A display / operation part is provided almost in the whole upper case and a display / operation part is provided almost in the whole lower case. In the display / operation parts and, in addition to camera images of the video camera, a reception image, and various data, touch-type operation buttons are displayed. The display / operation parts and have the functions as the operation part as well as the display part. "Recording" mode, "transmission / reception" mode, and "information acquisition" mode can be selectively set and the device can be used according to the mode.

A wireless instant messaging system is disclosed. A mobile station (MS), such as a cellular telephone for instance, may be registered with an instant messaging (IM) server as being available to receive instant messages via an IM proxy. A user at an IM client terminal may then send an instant message destined for a user at the MS. The IM server may direct the message to a service node (SN), which may convert the message into an industry standard SMS message and send the SMS message to the MS. At the MS, a user may read the SMS message and engage a callback feature, which will establish a dial-up voice connection between the MS and the SN. The user at the MS may then speak an instant message response, and the SN may record the response as a compressed audio file. The SN may then send the compressed audio file as an attachment to an instant message back to the user at the IM client terminal. The IM client terminal may then play the spoken response message. The invention facilitates robust instant messaging communication, while avoiding the need for a user at the mobile station to engage in cumbersome text entry via a numeric keypad.

A power reception device transmits authentication information (e.g., start code, manufacturer ID, product ID, rated power information, and resonance characteristic information) to a power transmission device before starting normal power transmission by a non-contact power transmission system. The power transmission device performs instrument authentication based on the received authentication information, and regulates the maximum transmission power is regulated to conform to a power-reception-device side rated power. The power transmission device then performs normal power transmission.

A system and method is disclosed to provide recommendations to a wireless device, based on stored bookmark / short-cut data. When a wireless device accesses services, data pertaining to the service access, along with any context related information is transmitted within the wireless device, or to a remote server. The data is processed in conjunction with bookmarks / short-cuts specified within the device, and are organized and presented to the wireless device in accordance with preference instructions specified within the wireless device.

The present invention can be used to facilitate the integration of wireless capability provided by wireless access points into an enterprise computer network. A gateway server is interposed between wireless access points and protected networks to provide security and integration functions, for example, authentication, access control, link privacy, link integrity, and bandwidth metering in various embodiments. Use of such a gateway server allows substantial control to be gained over network access even with the use of relatively simple access points. In general, such a gateway server receives a request to access the protected network. An authentication subsystem of the gateway server authenticates the user, preferably by accessing an external authentication server and returns a role to the authenticated user. An access controller in the gateway server provides differential access to the protected network based on the user's assigned role. A multiple gateway servers can be connected together to form a mesh network architecture.

An interface for remote human input for reading a database, the interface including an automatic voice question unit for eliciting speech input, a speech recognition unit for recognizing human speech input, and a data recognition unit for recognizing remote data input. The interface is associated with a database to search the database using the recognized input. A typical application is as an automated directory enquiry service.

A method and system is described which allows users to identify (pre-recorded) sounds such as music, radio broadcast, commercials, and other audio signals in almost any environment. The audio signal (or sound) must be a recording represented in a database of recordings. The service can quickly identify the signal from just a few seconds of excerption, while tolerating high noise and distortion. Once the signal is identified to the user, the user may perform transactions interactively in real-time or offline using the identification information.

The interactive delivery of voice serve messages communicating financial, personal or other news telecasts can be accessed at a subscriber's convenience on an inbound telephone, network enabled or other call. A voice service bureau may generate voice messages for individual subscribers according to their natural language queries. For instance, a subscriber may inquire “What was the closing Dow today” and the system converts the request to digital form, discriminates search terms, interrogates a database and annunciates to the call “The closing Dow was 11,000 today”. Responses to those or other inquiries may be delivered in real time or substantially real time.

A system and method for generating revenue from providing pages of voice content when users input a voice code corresponding to that content. Voice codes (“VCodes”) have content stored corresponding thereto and when users view publicly displayed VCodes in proximity to an object, attraction or subject, the users may selectively access the stored content via telephone by calling a central number and entering the VCode or verbally describing the object, attraction or subject, in which case the verbal description is associated with a VCode or collection of VCodes. A fee is collected based on the information retrieved and may be distributed between participants within the voice network access provider system.

The present invention can be used to facilitate the integration of wireless capability provided by wireless access points into an enterprise computer network. A gateway server is interposed between wireless access points and protected networks to provide security and integration functions, for example, authentication, access control, link privacy, link integrity, and bandwidth metering in various embodiments. Use of such a gateway server allows substantial control to be gained over network access even with the use of relatively simple access points. In general, such a gateway server receives a request to access the protected network. An authentication subsystem of the gateway server authenticates the user, preferably by accessing an external authentication server and returns a role to the authenticated user. An access controller in the gateway server provides differential access to the protected network based on the user's assigned role. A multiple gateway servers can be connected together to form a mesh network architecture.

A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the behavior of the virtual assistant changes responsive to user input. A computer-based virtual assistant that also automatically adapts its behavior is disclosed, comprising a voice user interface for inputting information into and receiving information from the virtual assistant by speech, a communications network, a virtual assistant application running on a remote computer, the remote computer being electronically coupled to the user interface via the communications network, wherein the remote computer is programmed to automatically change the behavior of the virtual assistant responsive to input received by the virtual assistant. As detailed below, the virtual assistant adapts to the user in many different ways based on the input the virtual assistant receives. Such input could be user information, such as information about the user's experience, the time between user sessions, the amount of time a user pauses when recording a message, the user's emotional state, whether the user uses words associated with polite discourse, and the amount of time since a user provided input to the virtual assistant during a session.

A system and method provides universal access to voice-based documents containing information formatted using MIME and HTML standards using customized extensions for voice information access and navigation. These voice documents are linked using HTML hyper-links that are accessible to subscribers using voice commands, touch-tone inputs and other selection means. These voice documents and components in them are addressable using HTML anchors embedding HTML universal resource locators (URLs) rendering them universally accessible over the Internet. This collection of connected documents forms a voice web. The voice web includes subscriber-specific documents including speech training files for speaker dependent speech recognition, voice print files for authenticating the identity of a user and personal preference and attribute files for customizing other aspects of the system in accordance with a specific subscriber.

A communication device, wherein when the communication device is in a ringing mode, audio data is output from the speaker, and when the communication device is in a silent mode, audio data is converted to a text data and the text data is output from the display in a visual fashion.

A dynamic voice user interface system is provided. The dynamic voice user interface system interacts with a user at a first level of formality. The voice user interface system then monitors history of user interaction and adjusts the voice user interface to interact with the user with a second level of formality based on the history of user interaction.

A system and method for predicting the wait time of a caller to a call center is disclosed. The call center associates a set of agents to which the caller may be queued. This set of agents selected may depend on the skills that each agent possesses, the type of service request made by the caller, caller priority, time of day, day of week and other conditions. An initial wait time estimate may then be given to the caller who is just queued. As a caller's conditions may dynamically change, a caller's position in the queue may also change as well as the pool of available agents. Periodic wait time estimate updates may also be given to the queued caller. A caller's wait time may be estimated based upon mean inter-arrival times for recently past calls into the call center. An average inter-arrival time may be calculated for the last several calls. Alternatively, a caller's wait time may be estimated based upon calls that are recently queued and dequeued. A table of values, Wnj, are maintained wherein each such value denoting the jth recent wait time of calls arriving with n calls already in the queue. An average value, Wn, for each n among all such Wnj, is thus calculated and a caller's estimated wait time is thus given, depending on how many calls are in the queue at the time of calling.

A telephony system providing automated authentication, adaptive navigation, full voice dictation and outbound calling.

This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber's telephone number, speaking message text to the subscriber and recording the subscriber's input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

A hand-held information processing device, such as a mobile phone, has a thumb wheel that lets the user scan a circular array of options. Each respective one of the options is represented by a respective audio output that gets played out when the wheel is turned a notch up or down. This enables the user to select an option with one hand and without having to look at the device. It also allows for a form factor smaller than that of a conventional mobile phones since a keypad is not needed for entering digits to make a call from a personalized directory.

A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information / call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his / her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation. An appointment record concerning the future event is automatically incorporated into the user's calendar once it is successfully planned. To personalize the services, at least one profile associated with the user is used which specifies the subscribed services and the preferred ways of receiving them. For example, the profile may specify use of a special skilled operator, methods of delivery of information to the user, etc.

Embodiments of the present invention are directed generally to recording communication of a call utilizing a multi-channel recording technique. According to one exemplary embodiment, inbound communication from each party to a call (e.g., from each communication device that is party to a call) to a recording system is assigned to a separate channel, and communication on each channel is independently recorded. Further, during the call, a control channel is generated that correlates the multiple communication channels. The independently recorded communication channels and control channel may be used to analyze a recorded call from any desired perspective. For instance, communication from a given party may be analyzed in isolation. Further, the control channel enables the recorded multiple communication channels to be correlated such that the communication received (e.g., heard) by any selected party may be accurately re-created for analysis thereof.

When there is an incoming call to a mobile telephone, it sends an incoming call notification signal to a watch-shaped information processing device. When the watch-shaped information processing device receives the incoming call notification signal, it notifies its user of the incoming call. The watch-shaped information processing device can also sends user's instructions to the mobile telephone. The instructions cause the mobile telephone to conduct processing for incoming call such as processing for asking the caller to wait, or asking the caller to leave a message.

Controls are provided for a web server to generate client side markups that include recognition and / or audible prompting. The controls comprise elements of a dialog such as a question, answer, confirmation, command or statement. A module forms a dialog by making use of the information carried in the controls. The dialog follows a selected order of prompting and receiving input from a user as related to the order of the controls, and departs from the selected order as a function of responses from the user.

A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.

Methods, graphical user interfaces and devices for creation and management of voicemail greetings are disclosed. A user of a mobile communication device can create and manage multiple voicemail greetings. In one aspect, a user of a mobile communication device can create customized voicemails. The customized voicemails can be assigned to specific contacts (or groups of contacts) known to the mobile communication device. The customized voicemail greetings can also have controlled expiration dates. In another aspect, customized voicemails can be assigned to incoming calls in real-time.

A voice-activated command interface module for interacting with a plurality of home-based electronic devices so as to allow for a remotely-located home owner to communicate with, command and control various ones of the electronic devices. The module includes a plurality of communication ports, each communication port associated with a different type of communication interface for providing communications to and from the plurality of electronic devices. The module also includes a voice network communication port for receiving the voice commands from the home owner and a data network communication port for transmitting monitoring and control information between the plurality of electronic devices and the home owner. In operation, the command interface module is responsive to voice commands received from a remote user via an incoming telephone line (either data or voice). A voice recognition unit within the command interface module is utilized to translate the received voice signal into an “action / control” signal and then perform the desired activity.

Customer premises telephone equipment and methods are provided for identifying a calling party's telephone number, household name, and city and / or state location, to a called party. The equipment and method includes one or more directories containing city and state location information corresponding to a complete listing of all area codes an local exchanges throughout a selected calling region or country. A receiver receives an incoming telephone number of an incoming telephone call and a comparator compares the received incoming telephone number with the directory or directories containing the city and state location information to identify a city and state location associated with the incoming telephone number. The equipment includes a display for displaying the incoming telephone call number, the household name, and / or the city and state location associated with the incoming call.

The present invention provides a method and system for providing media services in Voice over IP telephony. A switch is coupled between one or more audio sources and a network interface controller. The switch can be a packet switch or a cell switch.