75 results about "Inbound communication" patented technology

A system for referring a telephone communication to one of a plurality of financial assistance providers based on lender criteria, the method including the steps of: storing telephone numbers for a plurality of financial assistance providers in memory accessible by a digital electrical computer; obtaining lender criteria for selecting one of the financial assistance providers; storing said criteria for access by said computer; identifying a debtor; selecting one of the financial assistance providers by accessing the criteria, applying the criteria, and accessing one of the stored telephone numbers; and connecting the debtor by telephone to the one of the stored telephone numbers. The system can be used with an intermediary that detects referring information sufficient to identify a referrer identity, to select which one of several financial assistance providers to refer the inbound communication by using a computer to look up and to apply referral criteria responsive to the referrer identity, and to form and track the call referral.

The present invention is directed to a method for servicing a transaction in a contact center. When a communication associated with a transaction is terminated prematurely, special treatment may be provided to the transaction initiator. The special treatment includes: (a) maintaining, relative to other transactions, the assigned service priority for the transaction while the communication is disconnected and assigning the assigned service priority to a subsequent inbound communication from the transaction initiator; (b) scheduling a subsequent outbound communication to an external endpoint associated with the transaction initiator; (c) assigning to the transaction initiator a favored service priority when the subsequent inbound communication is received by the contact center; and (d) when, during the first communication, the transaction initiator selected at least one item as part of an electronic order and the first communication was terminated before the electronic order was completed, maintaining the item(s) in memory and providing the item(s) to the transaction initiator when the transaction initiator makes a further communication with the contact center.

A database system and method for ordering on demand a plurality of marketing offers for offering to a candidate in response to an inbound communication from the candidate. The database system comprises a first database structure storing a first list identifying marketing offers, a second database structure storing a second list of candidates, and a database manager software application stored on a computer readable medium. The database manager software application comprises an on demand optimization tool. The on demand optimization tool is for optimizing and sorting, the marketing offers from the first list with for a first candidate from the second list in response to an inbound communication from the first candidate.

Systems and methods for intelligent presence management in a communication routing system are provided. In exemplary embodiments, an inbound communication may be received for a user. The user's presence status is determined and a profile associated with the user is reviewed. Based on rules contained within the profile, appropriate instructions may be generated for routing the inbound communication in accordance with some embodiments. In other embodiments, instructions may be generated to log the user in or out with the communication routing system.

An IP application service providing method enabling inbound communication in IP application communication intended between an internal node concealed from an outside network and belonging to an inside network and an external node belonging to the outside network through a gateway device set to permit only outbound communication, includes periodically transmitting a control packet aiming at notifying of a control channel port and at maintaining a communication permission entry of a control channel path to a connection support device on the outside network from the internal node subordinated to the gateway device; notifying the internal node of a connecting destination address / port pair associated with the external node via the control channel from the connection support device; and actively opening a data channel of an IP application to the notified connecting destination address / port pair.

Communication between a private network (1) and a roaming mobile terminal (4), the private network (1) including a home agent (5) for the mobile terminal and a gateway (2, 3) through which, the communication passes and which-provides security protection for the private network (1). The protocols of the communication Including security association bundles each include a security association between the mobile terminal (4) and the gateway (2, 3) for inbound communication and another security association for outbound communication. In response to a handover of communication causing an IP address. (MN Co @) of the mobile terminal (4), to change to a new IP address (MN: New Co @), the mobile terminal updates its inbound security association from the, gateway (2, 3) so that it can receive packets sent to it with the new IP address (MN New Co @) as destination. It sends a first signalling message with: the home agent (5) as destination: in a secure tunnel (20′) to the gateway (2, 3), indicating the new IP address (MN, New Co @) in secure form to the home agent (5). The inbound security association of the gateway (2, 3) from the mobile terminal (4) accets, the first signalling message without cheking its source address. The gateway (2, 3) forwards the first signalling message within the private network (1) to the home agent (5), the home agent (5) checks the validity of the first signalling message and, if It is valid, updates its address data and sends a second signalling message to the gateway (2,3) indicating the new address (MN New Co @). The gateway (2, 3) updates its outbound security association with the mobile terminal (4) in response to the new address (MN New Co @) indicated. Preferably, communication between the mobile node (4) and the gateway (2, 3) is in accordance with IPsec and an Encapsulating Security Paypépad protocol used in tunnel mode. Preferably, a registration reply for the mobile node (4) is included In the second signalling message.

A wireless handset includes a long range wireless transceiver for selectively providing an inbound communication and an outbound communication through a wireless telephone network. A battery monitor module monitors a remaining power of a battery and produces a control signal when the remaining power compares unfavorably to a reserve power threshold. A processing module allows an outbound communication to an allowed recipient when the control signal is asserted, and prohibits an outbound communication to a disallowed recipient when the control signal is asserted.

Security policy manager devices are leveraged by manager objects to use highly secure user transparent communications to provide detection of questionable activities at every node, automatic collection of information related to any potential attack, isolation of the offending object with arbitrary flexibility of response (e.g. flexibly determining the level of certainty of an attack for initiation of a response in accordance with the number of nodes to be partitioned that is determined by the collected data concerning the potential attack), changing trust relationships between security domains, limiting the attack and launching offensive information warfare capabilities (e.g. outbound from the compromised node while limiting or eliminating inbound communications) in log time and simultaneously and / or concurrently in different but possibly overlapping sections or segments of a digital network of arbitrary configuration.

Methods, systems and computer program products provide Internet Protocol Security (IPSec) to a plurality of target hosts in a cluster of data processing systems which communicate with a network through a routing communication protocol stack utilizing a dynamically routable Virtual Internet Protocol Address (DVIPA) by negotiating security associations (SAs) associated with the DVIPA utilizing an Internet Key Exchange (IKE) component associated with the routing communication protocol stack and distributing information about the negotiated SAs to the target hosts so as to allow the target hosts to perform IPSec processing of communications from the network utilizing the negotiated SAs.