474results about "Telephone data network interconnections" patented technology

A method and apparatus for providing streaming content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use allows users to place a telephone call to access the voice portal. The user can access many different types of content. This content can include text based content which is read to the user by a text to speech system (e.g., news reports, stock prices, text content of Internet sites), audio content which can be played to the user (e.g., voicemail messages, music), and streaming audio content (e.g., Internet broadcast radio shows, streaming news reports, and streaming live broadcasts). This content can be accessed from many different places. For example, the content can be retrieved from a news feed, a local streaming content server, an audio repository, and / or an Internet based streaming content server. The streaming content allows the user to access live web broadcasts even though the user may not have access to a computer. The system allows audio signals from multiple sources to be combined to enhance the user experience. Additionally, the user can control many aspects of the delivery of the streaming content. Personalization features of the voice portal allow for an improved user experience during streaming content delivery.

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.

An Internet directory system and method that is based on user telephone number addressing. The system includes an interactive white and yellow pages directory that is based on telephone numbers. Thus, a user's telephone number is a unique identifier used to key other information within the directory. The telephone number may also be used as the primary component of an email address, domain name, or web site URL for the user. The use of a telephone number as the primary component of an e-mail address or domain name greatly simplifies the process of locating a user. E-mail addresses and domain names may be readily found using standard telephone information services, such as "411", as well as other telephone-based methods for obtaining telephone directory information. This Internet directory system and method brings all communication methods and directory services together using one searchable key, a user's telephone number. The directory entry page may be created, edited and updated by the subscriber using simple html editing or using a voice telephone call or via fax, without the use of a personal computer. Thus, the present invention provides an open directory model wherein the end users construct the directory, and the directory is "living", i.e., dynamically changeable and updateable. The power of the directory is thus placed in the users' hands. The telephone based Internet directory system of the present invention also provides addressing for unified messaging as well as locality in addressing.

An automatic messaging system for a telecommunications network is disclosed. A call processing entity such as a switch or central control point recognizes a call-processing event and responsively generates and sends an informational message to a specified destination. The informational message may be a text description of the event, such as an indication that "calling party just placed a call to called party" or may take other forms, such as a video message, an audio message or a fax message.

Location information associated with an access device on a data network may be generated by the network and transmitted in-band on an emergency call to a PSAP to allow the PSAP operator to obtain the location of the caller for emergency services. The location information may be audible or may be generated in a form readable by a machine at the PSAP operator's station. The information may be provided automatically or on-demand. Enabling the data network to generate and transmit the location information enables the data network to provide more up-to-date location information than if the location information were required to be updated into the PSAP's ALI database. Additionally, mobility on the data network may be accommodated to enable the emergency location service to be provided on a wireless network. A database associated with the service may be configured to store the location information, which may then be provided in connection with emergency calls.

The present invention provides a system and method for a reliable, low-cost, secure Internet Protocol (IP) based network that provides broadband-based voice communications as well as video and data communications. The IP network is arranged to function with the infrastructure of the Public Switched Telephone Network (PSTN), to control telephone calls in SS7 type networks and to provide the features, applications, and services of the typical SS7 networks in a voice over IP network. The present invention supports large effective call volumes, allows accommodation of a wide range of broadband-based service platforms, provides flexibility to support current and future calling feature services, and provides high quality voice transmission.

An authentication or authorization system to facilitate electronic transactions uses simultaneous or substantially simultaneous communications on two different networks to verify a user's identity. When a user logs onto a site, via the internet, a telephone number, either pre-stored or obtained in real time from the visitor, where the visitor can be called essentially immediately is used to set up, via the switched telephone network another communication link. Where the user has multiple communication links available, the telephone call is automatically placed via the authentication or authorization software simultaneously while the user is on-line. In the event that the user has only a single communication link, that individual will have to log off temporarily for purposes of receiving the telephone call. Confirmatory information is provided via the internet to the user. The automatically placed telephone call requests that the user feed back this confirmatory information for verification purposes. The telephone number which is being called is adjacent to the user's internet terminal. The user's response, via the telephone network, can be compared to the originally transmitted confirmatory information to determine whether the authentication or authorization process should go forward.

Web integrated interactive voice response systems include a server adapted to check for accessibility of a network connection associated with a calling party, and a graphical user interface system adapted to provide a plurality of menus in a graphical format to the calling party over a network connection.

A multimedia telecommunication automatic call distribution center which allows access to the call center via a plurality of access means, including telephone and data networks to provide simultaneous voice, data, and video access, and ensures effective transparent spreading of agents over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server acting as connection manager for data network callers and provides for automatic caller identification.

A network-enabled audio device that provides a display device that allows the user to select playlists of music much like a jukebox is disclosed. The user can compose playlists from disk files, CD's, Internet streaming audio broadcasts, online music sites, and other audio sources. The user can also select a desired Web broadcast from a list of available Web broadcasts. In addition, the user can play standard audio CD's and MP3 encoded CD's and have access to local AM / FM stations. Further, the software, the user controls, and the display in the network-enabled audio device are operably configured and connected such that the user can listen to playlists that include CD's and other audio sources just as the user would choose a playlist in a jukebox. The user accesses a server site via a PC and the Internet. From the server site, the user obtains a list of the devices in his or her Internet Personal Audio Network (IPAN) and what songs are on those devices. The IPAN includes an IPAN server, an IPAN client, and IPAN software stored on the network-enabled audio device. Thus, the network-enabled audio device provides people who are or are not comfortable with computers a way of taking music from various sources and putting it into one place for listening pleasure. In one embodiment, the Personal Computer (PC) is used to compose the playlists, but the user is able to listen to playlists and other audio sources without using the PC.

The present invention solves the serial nature of today's Interactive Voice Response (IVR) telephony menu systems, by means of visually “looking ahead” and in any direction in the nested audio IVR menus. Computer software in the telephone, or associated hardware, provides a graphical user interface that enables the user to navigate related IVR text menus that are displayed on the telephone. The present invention provides a variety of means to store, display, select and update associated text menus and other data with an IVR system. The various communication means include analog modems, broadband modems, and VoIP connectivity. The present invention provides the means to convert the audio IVR menus to text menus, as well as the means to download the associated IVR text menus from the Internet.

The present invention sets forth computer-readable non-transitory medium having computer-executable instructions for providing network-centric service distribution method that integrates a wireless access system / service with conventional telecommunications services in the residence, SOHO, business or public environment through the use of a local broadband network, such as a Residential-Business Broadband Network (RBN). The RBN communicates with the service provider's broadband transport network and broadband packet network to facilitate end-to-end packet telecommunication services. Signals from a plurality of wireless devices are accepted and forwarded to an IEEE 802.11b interface for a wireless modem and / or to an Ethernet interface for a Voice over Internet Protocol (VOIP) / Ethernet Processor, where the forwarded signals comprise intranet telephony and data.

A zero-footprint remotely hosted phone application development environment is described. The environment allows a developer to use a standard computer without any specialized software (in some embodiments all that is necessary is a web browser and network access) together with a telephone to develop sophisticated phone applications that use speech recognition and / or touch tone inputs to perform tasks, access web-based information, and / or perform commercial transactions. Some embodiments support concurrent call flow tracking that allows a developer to observe, using a web browser, the execution of her / his application. A variety of reusable libraries are provided to enable the developer to leverage well-developed libraries for common playback, input, and computational tasks. Embodiments support rapid application deployment from the development environment to hosted application deployment to the intended audience.

A method and apparatus are provided for recognizing and accessing telephone numbers from a Web page. In the preferred embodiment of the invention, an HTML code of an accessed Web page is parsed and converted. A parsing algorithm applied to the text in the HTML document pattern-recognizes telephone numbers. Coding is added to iconify the recognized telephone numbers. The user's Internet-capable telephone displays the iconified telephone numbers. All previously-active links and graphical displays supported by the Internet-capable telephone are maintained in this display. To call a phone number, the user selects the icon, and the Internet-capable phone determines how to initiate the call. For a two-line phone, the Internet-capable telephone initiates a telephone call to the selected number. For a one-line phone, the Internet-capable telephone determines whether the line is available for a call. If the line is not currently being used, the Internet-capable telephone initiates a voice call to the selected number. However, if the user is connected to the Web, the Internet-capable telephone optionally transparently disconnects from the Internet and initiates a voice call to the selected telephone number. At the conclusion of the telephone call, the Internet-capable telephone optionally transparently re-connects to the Web.

The present invention sets forth a network-centric service distribution architecture and method that integrates a wireless access system / service in the residence, SOHO, business or public environment through the use of a local broadband network, such as a Residential-Business Broadband Network (RBN), to the service provider's broadband transport network and to a service provider's broadband packet network that facilitates end-to-end packet telecommunication services. Access functions for connecting said service provider's broadband packet network to the RBN via said service provider's broadband transport network are provided. Call and service termination functions to a plurality of local RBN devices are also provided. Signals from a plurality of wireless devices are accepted and forwarded to an IEEE 802.11b interface for a wireless modem and / or to an Ethernet interface for a Voice over Internet Protocol (VOIP) / Ethernet Processor, where the forwarded signals comprise intranet telephony and data. Voice signals are also accepted from a plurality of tip / ring interfaces and forwarded to a broadband transport interface for back haul of data and voice packets. A service provider can deploy services in an integrated voice, data and multimedia environment cost-effectively based on one broadband packet network.

Methods and systems are disclosed for enabling a dynamic computer telephony integration campus call center that leverages the assets of a school communications system including internal telecommunications networks, information systems, data networks, and applications, of public telecommunications networks, of public data networks, and / or of various communications devices to facilitate improved access, sharing, notification, and / or management of communications (e.g., external and internal communications) and associated data to enhance school safety services.

The present invention provides for a personal message system comprised of a plurality of interfaces configured to interface with a plurality of subscribers communication devices using a plurality of formats. A group services module is provided configured to maintain communications among groups of the subscribers. A platform conversion module is also provided and is coupled to the plurality of interfaces and the group services modules configured to connect each of the plurality of subscribers within a group, regardless of the communication protocols used by the subscribers.

A network-enabled audio device that provides a display device that allows the user to select playlists of music much like a jukebox is disclosed. The user can compose playlists from disk files, CD's, Internet streaming audio broadcasts, online music sites, and other audio sources. The user can also select a desired Web broadcast from a list of available Web broadcasts. In addition, the user can play standard audio CD's and MP3 encoded CD's and have access to local AM / FM stations. Further, the software, the user controls, and the display in the network-enabled audio device are operably configured and connected such that the user can listen to playlists that include CD's and other audio sources just as the user would choose a playlist in a jukebox. The user accesses a server site via a PC and the Internet. From the server site, the user obtains a list of the devices in his or her Internet Personal Audio Network (IPAN) and what songs are on those devices. The IPAN includes an IPAN server, an IPAN client, and IPAN software stored on the network-enabled audio device. Thus, the network-enabled audio device provides people who are or are not comfortable with computers a way of taking music from various sources and putting it into one place for listening pleasure. In one embodiment, the Personal Computer (PC) is used to compose the playlists, but the user is able to listen to playlists and other audio sources without using the PC.

Establishing a conference between a customer at a customer terminal and a live agent at an agent station, by (a) accepting a call request from the customer terminal, (b) requesting that an available live agent take the call request, (c) when a live agent becomes available to take the call request, passing customer information to the agent station associated with the available live agent, and (d) establishing a conference from the agent station associated with the available live agent to the customer terminal. The conference may be an audio-video conference. The audio-video conference may be compliant with the H.323 standard. The call request may generated in response to an event sensed by an API which was previously downloaded to the customer terminal from a web server. The call request may be generated in response to a trigger event. The trigger event may be a customer request for a live agent, adding an item to a virtual shopping cart, adding items having a total purchase prices of more than a predetermined threshold to a virtual shopping cart, removing an item from a virtual shopping cart, dwelling at a certain web page for more than a predetermined length of time, rendering certain content, rendering a certain sequence of content, filling out a form, or issuing a particular command. The customer information may include an Internet protocol address of the customer terminal, a video capability of the customer terminal, and / or a browser type used by the customer terminal.

The invention is a computerized system that allows inmates of a correctional institution to communicate with parties outside the facilities via telephonic or electronic messaging events. The system provides a means to bill for the events while controlling to whom the inmate can communicate with or from whom they may receive communications, including controlling the method, the length, limited content editing, the frequency of communicating, storage of and the manner of alerting a recipient of a message or receipt thereof.

An enhanced caller-id service providing calling name and calling number information to subscribers via a server system. The server system can combine the caller-id information with other data to provide more detailed reports for the subscriber. The server can also be used to maintain long-term calling records for subscribers. The caller-id information can be accessed remotely by the subscriber and can be downloaded from the server to another computer for use with other applications.

According to one embodiment of the invention, a method for conducting a conference call between two or more participants is provided. The method includes receiving an indication of a request for text from a participant. The method also includes converting, in response to the indication, any speech of the other participants of the conference call into text. The method also includes sending the text to a device associated with the participant who requested test. The device is operable to display the text.

A soft switch 134 providing wireless PBX voice services to a local area network (WLAN) is used to extend PBX functionality to the cellular domain. A dual mode remote unit is capable of receiving signals both in the cellular system as well as the WLAN. The cellular system is comprised of a data-bearing path and a voice-bearing path. When the dual mode remote unit is within the WLAN, it communicates both voice over IP (VoIP) signaling as well as session initiation protocol (SIP) control signaling over the WLAN. When the remote unit is outside the WLAN, it communicates voice signaling over the voice-bearing path of the cellular network using a standard cellular voice channel. In parallel, it uses the data-bearing path of the cellular network to transmit SIP control signaling.

A unified messaging system, method and user interface is provided for a handheld mobile communication device. The method may include the following steps: (a) providing a unified event listing display comprising: a plurality of summary descriptors, each summary descriptor having one or more information elements to identify the event associated with the summary descriptor; (b) selecting one of the plurality of summary descriptors; (c) displaying a voice mail interface associated with the selected summary descriptor, wherein a plurality of voice mail actions are displayed on the interface; (d) selecting one of the plurality of voice mail actions; (e) communicating a voice mail command associated with the selected voice mail action to a unified messaging server via a wireless data communication network; (f) receiving the voice mail command at the unified messaging server; (g) executing an action associated with the received voice mail command at the unified messaging server; (h) establishing a circuit-switched communication connection to the mobile device from a PBX system associated with the unified messaging server; and (i) performing an action corresponding to the received voice mail command through the established circuit-switched communication connection.

A bandwidth adjustment server (BWAS) (109) is provided which monitors system bandwidth usage, sends requests to terminals (102A, 102B and / or 106), to identify their coding capabilities, and directs each of the terminals to adjust their coding algorithms based on system bandwidth usage. If system bandwidth usage is high, the BWAS (109) requires the terminals to employ a less bandwidth intensive coding algorithm; similarly, when system bandwidth usage is low, the BWAS (109) will allow the terminals to employ higher bandwidth use coding algorithms. Codec renegotiation may be initiated if there is a disparity between the bandwidth allocated to new connections versus ongoing connections or an increase in data traffic.

The present invention discloses a method and apparatus for providing visual interfaces to mobile subscriber account services suitable for mobile devices with a small screen and phone keypad communicating, via a wireless data network, with a remotely located server device providing the mobile subscriber account services. Apart from the interactive voice system and other related systems providing access to subscriber account services, the present invention provides direct visual interface to the mobile subscriber account services and allows mobile subscribers to efficiently, visually and interactively, for example, access desired information and place service requests, through the limited screen and phone keypad at anytime from anywhere with limited costs to the service providers and maximum convenience to mobile subscribers.

The present invention is a system and method for initiating conference calls via an instant messaging system to reduce the effort required to initiate and manage the call. The system uses an IM connection between a requesting party and a conference call server to inform the conference call server of the desire to initiate the conference call. The conference call server may initiate the conference call by having involved parties called by a conference bridge, thus reducing the effort required by the parties to join the call.

The present invention allows telephony users and on-line users to communicate with one another using an instant messaging (IM) service. The on-line user will provide and receive textual messages, wherein the telephony user will provide and receive corresponding audible messages. These messages may convey emotion using associated emotional indicia, such as emoticons, or other emotional indicia, including the use of capitalization, emphasis, and the like. Emotional indicia provided in the text messages from the on-line user are audibly conveyed to the telephony user. Similarly, emotional indicia provided by the telephony user in the form of actual emotions or commands are provided in text to the on-line user.