889 results about "Voicemail" patented technology

A method for enabling users to exchange group electronic mail by establishing individual profiles and criteria, for determining personalized subsets within a group. Users establish subscriptions to an electronic mailing list by specifying user profile data and acceptance criteria data to screen other users. When a user subscribes, a web server establishes and stores an individualized recipient list including each matching subscriber and their degree of one-way or mutual match with the user. When the user then sends a message to the mailing list, an email server retrieves 100% her matches and then optionally filters her recipient list down to a message distribution list using each recipient's message criteria. The message is then distributed to matching users. Additionally, email archives and information contributions from users are stored in a database. A web server creates an individualized set of web pages for a user from the database, containing contributions only from users in his recipient list. In other embodiments, users apply one-way or mutual criteria matching and message profile criteria to other group forums, such as web-based discussion boards, chat, online clubs, USENET newsgroups, voicemail, instant messaging, web browsing side channel communities, and online gaming rendezvous.

A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are new, urgent, saved, not yet heard, and the like. Other attributes can also be displayed, including for example indications as to source of a message, message duration, date / time, caller, urgent or private, and the like. These indicators provide guidance to the user for selecting which messages he or she would like to hear at a given time. The user can listen to messages, delete them, move them, categorize them, and perform other operations in any order the user chooses.

A method and apparatus for providing streaming content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use allows users to place a telephone call to access the voice portal. The user can access many different types of content. This content can include text based content which is read to the user by a text to speech system (e.g., news reports, stock prices, text content of Internet sites), audio content which can be played to the user (e.g., voicemail messages, music), and streaming audio content (e.g., Internet broadcast radio shows, streaming news reports, and streaming live broadcasts). This content can be accessed from many different places. For example, the content can be retrieved from a news feed, a local streaming content server, an audio repository, and / or an Internet based streaming content server. The streaming content allows the user to access live web broadcasts even though the user may not have access to a computer. The system allows audio signals from multiple sources to be combined to enhance the user experience. Additionally, the user can control many aspects of the delivery of the streaming content. Personalization features of the voice portal allow for an improved user experience during streaming content delivery.

A system is disclosed for integrated electronic mail, voice mail, and fax mail messaging. A common message format is defined for use by an electronic mail service and a telecommunications service so electronic mail messages that may include voice and fax mail attachments may be exchanged between the services. Message senders and receivers may choose from a variety of filter and forward options that allow them to manage their communications and specify a preference for receiving messages at the electronic mail or telecommunications service. Forwarding and conversion of messages is performed automatically. The options are used to define a set of rules to be applied to inbound and outbound messages so that messages are sent and received in accordance with the preferences of the senders and receivers.

An integrated voicemail system is described that provides “visual voicemail” that overcomes the shortcomings associated with a user having to dial into a voicemail system and navigate through a menu of options using conventional voice and / or standard DTMF signaling-based browsing capabilities. The visual voicemail instead provides, via a client device of the user's choice, a visual presentation of a user's voicemails along with state information of the voicemails. The visual presentation of the voicemails includes a user interface that allows a user to control or manipulate voicemails from the client device, where the manipulation includes playing, pausing, rewinding, fast-forwarding, deleting, and changing a state of each voicemail. The visual voicemail also eliminates the need for a user to periodically call-in to the enterprise voicemail system in order to check for voicemail messages as the messages can be automatically delivered to the user's client device.

An apparatus is provided which allows a user, while surely rejecting unwanted electric messages with a white list, to browse the rejected messages so as to check their contents. Electric messages from persons unlisted on the permitted-sender list are accumulated in the message holder, and upon receipt of a browsing request from a user terminal, the messages stored in the message holder are permitted to be browsed by the user. While the user is browsing the messages on the user terminal, a link is established between the sender information and the permitted-sender list, and the sender information is added / registered to the permitted-sender list, in response to the user selecting the sender information of the electronic message on the user terminal. This apparatus is applicable to a system for electronically delivering electronic mail such as e-mail and voice mail that is sent directly to mobile telephones.

A system is disclosed for integrating electronic mail, voice mail, and fax mail in a universal mailbox. Message receivers may access their messages with a telephone or a computer regardless of the communication medium used by the message sender. Using a telephone, message receivers may playback voice mail, redirect fax mail, and "listen" to e-mail through a text-to-speech conversion process. Using a computer and modem, message receivers may playback voice mail, view fax mail, and read e-mail by accessing the universal mailbox via connection software. Message senders and receivers may choose from a variety of filter and forward options that allow them to manage their communications via the universal mailbox. Forwarding and conversion of messages is performed automatically. The options are used to define a set of rules to be applied to inbound and outbound messages so that messages are sent and received in accordance with the preferences of the senders and receivers.

Methods, graphical user interfaces and devices for creation and management of voicemail greetings are disclosed. A user of a mobile communication device can create and manage multiple voicemail greetings. In one aspect, a user of a mobile communication device can create customized voicemails. The customized voicemails can be assigned to specific contacts (or groups of contacts) known to the mobile communication device. The customized voicemail greetings can also have controlled expiration dates. In another aspect, customized voicemails can be assigned to incoming calls in real-time.

A method of managing voice messages using a mobile telephone, comprising the steps of: (a) a graphical user interface (GUI) being opened on the mobile telephone, the GUI individually listing remotely stored voice messages in a menu list, the voice messages being meant for a user of the mobile telephone; (b) enabling the user to select a voice message from the list to initiate playback on the mobile telephone. The present invention hence supplants the current approach of retrieving voice messages (based on listening to various options spoken by a synthetic voice, such as “press (1) to reply”, “press (2) to delete”, “press (3) to repeat”) with a GUI based system; this system individually lists voice messages in a menu list, making it very simple for an end-user to select a message to initiate playback of the voice message.

Disclosed herein are inventions that integrate a home television set top box (“STB”) or home media center with a smart voicemail system of a telephone service provider. Smart voicemail features, such as email notification of voicemails, or online playback of voicemails, may be used to obtain digital voicemail audio files that are then stored and maintained in a home computer network. These files can be served over the network via a networked television STB or a media center computer, to a display monitor during normal usage. Embodiments cause new voicemail notifications to be displayed during typical operation of a television with the STB or media center computer and provide users with an interface for responding to new voicemail notifications, and reviewing, managing, and playing back voicemail. Messages received thus can be easily identified and reviewed through an interface with which subscribers are extremely comfortable.

A wireless communication device comprises a processing system, a user interface, and a wireless communication interface. The processing system is configured to receive a first email auto-reply instruction through the user interface, direct the wireless communication interface to transfer the first email auto-reply instruction for delivery to an email server, convert the first email auto-reply instruction into a voice mail greeting, and direct the wireless communication interface to transfer a first voice mail greeting instruction for delivery to a voice mail server. The processing system is further configured to receive a second voice mail greeting instruction through the user interface, direct the wireless communication interface to transfer the second voice mail greeting instruction for delivery to the voice mail server, convert the second voice mail greeting instruction into an email auto-reply, and direct the wireless communication interface to transfer a second email auto-reply instruction for delivery to the email server.

The present invention provides a method, system, and computer program product for defining calendar events for users of electronic calendaring systems and using those calendar events to customize information pertaining to the user. A multi-level hierarchy of calendar events is defined, where a top level of the hierarchy is used for context events which have a relatively long duration and a lower level of the hierarchy is used for specific events which occur during context events. The calendar user may specify attribute values for attributes of context events and / or specific events, such as how the user can be reached when that event is active; whether, and how often, the user checks his e-mail or voice mail when that event is active; etc. Attribute values are hierarchically coalesced, with specific event attribute value taking precedence over the values of corresponding context attributes. Overrides may be provided for the context and specific event values as well, enabling a user to fine-tune his preferences. Use of the present invention enables other persons trying to contact a calendar owner to be informed of the calendar owner's status for the applicable date and time, as well as information such as when the calendar owner will next be available or how he can be reached in the interim, without requiring the calendar owner to manually change configuration settings of his e-mail or greetings of his voice mail, etc. The techniques disclosed herein are also applicable to other scenarios such as instant messaging and project management.

Systems and methods for silent message delivery are provided. One such embodiment includes a message receiver configured to receive a text message and convert it to a corresponding speech message. A message router is connected to the message receiver and configured to route the speech message dependent on information included in the speech message in accordance with a messaging directory. Preferably, a Voice Profile for Inter-system Messaging (VPIM) agent is connected to the message router and configured to convert the speech message to a corresponding VPIM message and deliver it to a voice mail system. Methods are also provided for delivery of a text message as speech message to a voice mail system without initiating a call to a telephonic device.

A method is provided that allows data access service provider subscribers to manage their telephone service through a data connection. The subscriber is enabled to obtain call data information and is provided real time control. During a data call, a visual incoming call indicator informs the subscriber, through a popup window, connected to the data access service provider that there is a call attempt. A visual message waiting indicator allows a subscriber, connected to the data access service provider to be notified of a pending message on the voice message system. A visual call disposition allows the subscriber, through the data connection, to dispose of calls. The call disposition options include forwarding a call to voice mail, playing an announcement to the calling party, forwarding the call to another line, sending a text message which could be converted to speech using text to speech technology, answering the call using voice over data call or terminating the data connection in order to accept the call.

A method for provisioning users with resources is disclosed. The method includes the steps of establishing a set of attributes, organizational information, and user roles, and defining a plurality of resource provisioning policies based on selected attributes and user roles. The method also includes the steps of receiving attribute information, organizational information, and user role information for a particular user or resource, determining which resource access policies are applicable to the user based on the received user role information and attribute information, and provisioning the user with resources based on the applicable resource access policies. The resources to be provisioned include “hard” resources, such as telephones, computers, personal digital assistants, desks, chairs and the like, as well as “soft” resources. such as e-mail and voice mail accounts, application programs, databases, files, folders, the like.

The present invention is directed to a system and method for providing dynamic and selective management of the voicemails on a mobile telephone in addition to the voicemail server and to establish a selective voicemail mode, such as Automatic VM mode, Manual VM mode, and Default VM mode, which provides user friendly management of specific personal greetings. The system supports an integrated voicemail notification for various VM modes and displays a unified voicemail user interface. The voicemails stored on the mobile telephone may be categorized by the personal greeting or a key number associated with the personal greeting.

A method and system for managing messages including voice messages in a graphical user interface. One example system includes a database configured to store messages having voice messages associated therewith. The system includes a graphical user interface comprising an inbox display configured to graphically display at least a portion of the messages. The inbox display includes at least one play icon that, when selected by a user, plays a selected voice message directly within the graphical user interface. The inbox display further allows the user to manage the messages and to control playback of the voice messages directly within the graphical user interface.

An integrated security and communications system combines a security system to either or both of a telephone system interface and a data interface. Users have access to voice-mail or other PBX-type telephone functions, many or all of which can be accessed not only at telephone sets, but also at keypads of the security system. Data functions such as electronic mail and possible partial or full World Wide Web access may also be provided at the keypads, as well as at connected personal computers or computer terminals. The system keypads may be enhanced to better accommodate some of the added functions. A central communications station could be used to maintain secure, shared private key encrypted communications with each premises system, using a redirector arrangement or relay to allow each premises system to communicate securely with a central monitoring station and with other systems. The secure communications system could be used without a security system to allow secure computer-to-computer communications.

Personalized agent services are provided in a personal messaging device, such as a cellular telephone or personal digital assistant, through services of a speech recognizer that converts speech into text and a text-to-speech synthesizer that converts text to speech. Both recognizer and synthesizer may be server-based or locally deployed within the device. The user dictates an e-mail message which is converted to text and stored. The stored text is sent back to the user as text or as synthesized speech, to allow the user to edit the message and correct transcription errors before sending as e-mail. The system includes a summarization module that prepares short summaries of incoming e-mail and voice mail. The user may access these summaries, and retrieve and organize email and voice mail using speech commands.

A system includes receiving a voicemail data object at a business application system. The voicemail data object is associated with a voicemail originated from a caller, and includes a caller identifier identifying the caller that originated the voicemail. The voicemail data object is automatically associated with an entity data object of the business application system, the association being based on the caller identifier. A voicemail indicator is presented to a user of the business application system based on the association, the presentation of the voicemail indicator being in conjunction with presenting of caller identification information for the caller.

In one illustrative method of processing voicemail information at a mobile communication device, a first voicemail notification message corresponding to a voicemail message associated with a voicemail system is received through a wireless transceiver of the mobile device. The first voicemail notification message includes a first voicemail message time expiration value associated with the voicemail message which is stored in memory of the mobile device. If an expiration of the first voicemail message time expiration value occurs prior to a predetermined event (e.g. an earlier saving or deleting of the voicemail message), a voicemail message deletion indication is produced at a user interface of the mobile communication device. If the voicemail message is saved at the voicemail system after retrieval of the voicemail message, a second voicemail notification message is received through the wireless transceiver in response. The second voicemail notification message includes a second voicemail message time expiration value associated with the saved voicemail message which is saved in the memory. If an expiration of the second voicemail message time expiration value occurs prior to another predetermined event, the voicemail message deletion indication is produced at the user interface. Advantageously, voicemail message deletion alerts are provided accurately at the mobile device.

A communication remote control system allows a user to remotely configure call management functions across various phone networks using a client device. The communication remote control system centrally handles call management for the user's telephones. The communication remote control system may provide a centralized address book, call log, and voicemail. The user can specify various parameters including modes, filters, schedules, and the like, which are stored in the communication remote control system. The communication remote control system routes incoming calls made to the phone networks to the user's delivery device, which may be part of the client device. Incoming calls are routed to a specified telephone number, sent to voicemail, or otherwise disposed of or users can change modes manually or can specify automatic mode selection based on time of date, day of week, location, and / or other factors.

An email system for mobile devices, such as cellular phones and PDAs, is disclosed which allows email messages to be played back on the mobile device as voice messages on demand by way of a media player, thus eliminating the need for a unified messaging system. Email messages are received by the mobile device in a known manner. In accordance with an important aspect of the invention, the email messages are identified by the mobile device as they are received. After the message is identified, the mobile device sends the email message in text format to a server for conversion to speech or voice format. After the message is converted to speech format, the server sends the messages back to the user's mobile device and notifies the user of the email message and then plays the message back to the user through a media player upon demand.

A notification system is coupled to a plurality of message services including a voice mail server, an email server and an information server in an office. Messages left for a user (e.g. voice mail, email, CRM event, etc.) are deposited in folders maintained by the messaging services. The notification system detects additions to the user's folders and when a new message arrives, the notification system sends an alert to a Wireless Access Protocol (WAP) enabled device (e.g. cell phone) configured for the user. The alert includes the total number of messages of each type received for the user, along with an indication of the most recently received message. The notification system may further monitor an information source for new information that may be of interest to the user (e.g. stock or product price quotes), and provide these in the alert notification if certain conditions are met (e.g. stock price exceeds a threshold).

Network system provides a real-time adaptive recommendation set of documents with a high statistical measure of relevancy to the requestor device. The recommendation set is optimized based on analyzing text of documents of the interest set, categorizing these documents into clusters, extracting keywords representing the themes or concepts of documents in the clusters, and filtering a population of eligible documents accessible to the system utilizing site and or Internet-wide search engines. The system is either automatically or manually invoked and it develops and presents the recommendation set in real-time. The recommendation set may be presented as a greeting, notification, alert, HTML fragment, fax, voicemail, or automatic classification or routing of customer e-mail, personal e-mail, job postings, and offers for sale or exchange.

A personal call management system allows a user to specify how incoming telephone calls should be handled. The user can specify various parameters including modes, filters, schedules, and the like. Incoming calls are routed to a specified telephone number, or sent to voicemail, or otherwise disposed of. Users can change modes manually or can specify automatic mode selection based on time of date, day of week, location, and / or other factors.

Systems and methods provide a single E.164 number for voice and data call redirection and telephony services such as caller identification, regardless of in which type of network a dual mode mobile device operates. When the dual mode device registers and is active in a GSM network, temporary routing and status updates are triggered and resultant information is maintained in both networks. A mobile terminated call is routed through an enterprise WLAN with call control within the enterprise being handled by SIP or H.323 signaling, and the call is redirected to the mobile device in the GSM network, where call control is assumed by the SS7 network. Services are provided using the protocols native to the active network, and the single E.164 is used consistently along with or lieu of the temporary routing information for subscriber identity specific functions, such as caller identification and voice mail.

Disclosed are systems and methods that provide centralized or nodal inmate management and telephone call processing capabilities to controlled environment facilities. An inmate management and call processing system serves a plurality of facilities and includes an inmate information database. The database is shared across the facilities and contains inmate records that may be accessed and modified by each facility as the inmate is transferred among those facilities. Each inmate record may include, among other information, contact information of third parties whom may be notified of the inmate's arrest and / or subsequent transfers of the inmate to different facilities. The inmate management and telephone call processing system may use third party contact information to establish accounts used to charge calls or transactions made by an inmate while residing at the facility. Some systems may also provide call processing, video conferencing, e-mail, voicemail, and / or videomail applications, and the like to the facilities.

The serving of advertisements with (e.g., on) audio documents may be improved in a number of ways. For example, a system may (a) accept information defining at least one ad spot associated with at least one instance of an audio document, (b) accept offers to have advertisements served in the ad spot(s), and (c) arbitrate among competing advertisements, using at least the offers, to determine at least one advertisement to be served in that ad spot(s). As another example, a system may (a) accept relevance information for an advertisement, (b) determine at least one audio document using the accepted relevance information, (c) present information about the audio document(s) to an advertiser associated with the advertisement, and (d) accept, from the advertiser, an offer to have its advertisement served with at least one of the audio document(s) accepted. As yet another example, a system may (a) accept relevance information for an audio document, (b) determine a plurality of advertisements relevant to the audio document using the relevance information and serving constraints of the advertisements, and (c) select at least one of the determined relevant advertisements to be served with the audio document. Examples of documents include radio programs, live or recorded musical works with lyrics, live or recorded dramatic works with dialog or a monolog, live or recorded talk shows, voice mail, segments of an audio conversation, etc.