2165 results about "Type of service" patented technology

A system and method for predicting the wait time of a caller to a call center is disclosed. The call center associates a set of agents to which the caller may be queued. This set of agents selected may depend on the skills that each agent possesses, the type of service request made by the caller, caller priority, time of day, day of week and other conditions. An initial wait time estimate may then be given to the caller who is just queued. As a caller's conditions may dynamically change, a caller's position in the queue may also change as well as the pool of available agents. Periodic wait time estimate updates may also be given to the queued caller. A caller's wait time may be estimated based upon mean inter-arrival times for recently past calls into the call center. An average inter-arrival time may be calculated for the last several calls. Alternatively, a caller's wait time may be estimated based upon calls that are recently queued and dequeued. A table of values, Wnj, are maintained wherein each such value denoting the jth recent wait time of calls arriving with n calls already in the queue. An average value, Wn, for each n among all such Wnj, is thus calculated and a caller's estimated wait time is thus given, depending on how many calls are in the queue at the time of calling.

A system and method for searching, accessing, retrieving, representing and browsing geographic or location related information from the Web (i.e.: HTML documents that describe physical places), including a geographic distribution of places where selectable types of resources are located or certain types of services provided. A user may select any one of the automatically mapped locations and browse the information for this location.Documents accessible through the Web are tagged with the cartographic coordinates of the physical location referenced in the document and, optionally, with attributes of this physical location. Also provided is a method for searching and retrieving the tagged documents from a computer system by queries specifying parameters such as the cartographic coordinates of a reference location, the size of the geographic area to search around this reference location, and / or attributes of the locations to search inside that geographic area.

Transmitter and receiver units for use in an OFDM communications system and configurable to support multiple types of services. The transmitter unit includes one or more encoders, a symbol mapping element, and a modulator. Each encoder receives and codes a respective channel data stream to generate a corresponding coded data stream. The symbol mapping element receives and maps data from the coded data streams to generate modulation symbol vectors, with each modulation symbol vector including a set of data values used to modulate a set of tones to generate an OFDM symbol. The modulator modulates the modulation symbol vectors to provide a modulated signal suitable for transmission. The data from each coded data stream is mapped to a respective set of one or more “circuits”. Each circuit can be defined to include a number of tones from a number of OFDM symbols, a number of tones from a single OFDM symbol, all tones from one or more OFDM symbols, or some other combination of tones. The circuits can have equal size or different sizes. Different circuits can be used for full rate data (e.g., active speech) and low rate data (e.g., silence periods).

The present embodiments provide methods, systems and apparatuses for use in providing notification of emergency services as well as notifying additional individuals and / or groups of an emergency. Some embodiments provide methods for use in dispatching emergency services (136) and notifying one or more additional contacts (140). These methods wirelessly receive a request for emergency services (212) from a remote wireless device (122), retrieve an emergency contact list according to the type of emergency (216) and determine at least one emergency contact other than emergency services according to the contact list (436). Once identified, the contact is notified of the request for emergency services (442). Some embodiments further determine a mode of communicating with the emergency contact (440) and notify the contact according to the mode of communication. Some methods additionally determine one or more types of emergency services to be dispatched (432) and notify types of emergency services (434).

A method for selecting a mobile communication service such as an air interface and / or communication system can include selecting the communication service based on motion and / or location. The selection of communication system can be made to optimize the user experience based on the type of service required and the environment the mobile station is in. Additionally, within an air interface, service can be chosen based on the type of call and the environment that mobile communication device is in.

Devices, systems, and methods are disclosed which relate to provisioning a universal integrated circuit card (UICC) with multiple services. The UICC enables a wireless communication device to communicate through multiple carriers by using a unique virtual subscriber identity module (SIM) to register with each carrier. The unique virtual SIM is one of a plurality of virtual SIMs stored on and managed by the UICC. A carrier network includes a server for provisioning a new virtual SIM on a UICC over-the-air (OTA) when a new customer requests a service such as voice, data, or other type of service. These UICCs may also include logic to automatically select the best carrier for a voice call depending on the user settings.

A temporary financial transaction number is generated for conducting a financial transaction, such as for paying for goods or services. The temporary number has limits on use, such as time, and amount limits and limits on the type of goods or services that may be purchased or on the type of business at which the purchase may be made. The limits may be encoded into the temporary number or otherwise linked to the number. User identification information, or information on other authorized users, may also be encoded into the number or otherwise linked to the number. When presented for a payment, the number is checked for validity as well as whether the purchase is within the limits. An authorized purchase is applied against a user bank account or credit card account without disclosure of the account information. The temporary number is printed or is displayed on a display of a portable electronic device for presentation to the seller, or is transmitted to the seller for on-line purchases.

Disclosed is a mobile communication network system and a network configuring method. The communication network system includes: a common control access network; at least one access network slice added according to a service type requested by a device; a common control core network; and at least one core network slice added according to a service type requested by the device. The access network slice and the core network slice are determined by the service type requested by the device.

A billing system is disclosed which performs processing in order to provide service to user terminals, and which performs billing for the service provided to the user terminals. In this billing system, user billing profiles UBP are stored in a user billing profile registration unit, by service type and in user terminal units; a billing condition generation unit within a service provider server compares the user billing profile UBP corresponding to a specified service type and to a user terminal with a server billing profile SBP to generate billing conditions, and a billing condition setting unit of a foreign agent sets the billing conditions in a billing unit; and based on the billing conditions thus set, the billing unit executes billing processing for each user terminal.

A system for connecting transaction services to an ATM (10, 500) that includes a network (20). A user interface service (12) and a lookup service (22) are in operative connection with the network. Transaction services such as a printer service (16), card reader service (18), and cash dispenser service (14) are also in operative connection with the network. These transaction services are operative to register with the lookup service and to upload a service proxy to the lookup service. The user interface service is operative to locate transaction services on the network by invoking a remote lookup method on the lookup service. The lookup service is operative to return service proxies that match the type of service that is required. The user interface service is further operative to invoke methods of the service proxies that remotely control the functionality of the transaction services on the network. The user interface service is further operative to register events with the service proxies for notification when certain events on the services occur.

A bandwidth allocation method for an uplink data transmission between a mobile subscriber station and a base station in a broadband wireless access communication system. The method includes inserting type information of a service requested by the mobile subscriber station into the access channel signal and transmitting the access channel signal to the base station, receiving uplink scheduling information according to the type of the service requested by the mobile subscriber station from the base station, and transmitting data using a transmission bandwidth allocated according to the uplink scheduling information.

A system that includes a set components that can offer a complete solution to a client or can be partitioned to offer solutions to specific areas. The components are modular. The components are independent and integrated containing all the necessary processes and inputs and outputs to function independently. The components can also be integrated together into a system where the components work together. The set of components are also convergent by allowing all services to be provided and viewed via single interface through a single consolidated customer database independent of the type of service(s) being provided to a customer.

A service discovery protocol may allow clients in a distributed computing environment to search for services using flexible search criteria. A client may send a search message that may be formatted in a data representational language and may include search criteria. The search criteria may specify a service name or a service type or both a service name and a service type. The search criteria may be compared to advertisements for services within the distributed computing environment to find advertisements that match the search criteria. An advertisement may be a document in the data representation language that provides access information for a corresponding service. The client may receive one or more search response messages indicating one or more advertisements that match the search criteria. The client may obtain and advertisement for a located service and may use the advertisement to construct a message gate to communicate with the service according to messages defined by the advertisement.

Various systems and methods for distributing multiple Bluetooth data streams are discussed herein. As one example, a method for communicably coupling a single point Bluetooth device to multiple Bluetooth devices is taught. The method includes providing a multiport Bluetooth distributor that includes two or more Bluetooth protocol interfaces and a multiport processor. The multiport processor is operable to communicably couple one of the Bluetooth protocol interfaces to another Bluetooth protocol interface. The method further includes identifying at least two Bluetooth devices within range of the multiport Bluetooth distributor, and assembling a service offering based on the identified Bluetooth devices. The service offering includes a plurality of service types including at least a first service type and a second service type.

A system, method, and apparatus are provided for simulating real-world logistical systems in a virtual environment. Sets of objects are provided with various properties and methods for performing various functions, such as pricing, movement, demand, etc. The objects are sheathed in a framework the enables the objects to operate in a semi-autonomous fashion to create a virtual environment. Instances of the objects in the virtual environment are then provided with real-world information, such as commodity or service-type, amount, location, etc as the properties of the object instances. The framework enables the objects to interact, through their attendant methods, within the virtual environment so that the behavior of the overall system emerges. The emergent behavior can then be observed, optimized and corrective action taken, if necessary.

An embodiment is directed to a hybrid cloud environment wherein a user of cloud computing services is disposed to consume cloud provided services delivered by each of a plurality of cloud computing service providers. Specified event data is received at an MCS component, wherein the event data pertains to metering events related to consumed services delivered by one or more cloud service providers. Event data includes event data furnished by one or more entities that actively monitor metering events at one or more local or remote cloud service provider locations. Event data is sent from the MCS component to a metering system, and the metering system generates reports from the event data that contains usage information on services provided by one or more cloud service providers, wherein information for a provider specifies amounts and quality of each type of service delivered to users by the provider.

A method for controlling subscription services delivered to a user by an Internet Service Provider (ISP) coupled to an Automated Intelligent Network (AIN) telephone system with at least one central office switching system. An intelligent peripheral subsystem is connected to the central office switching system, via a call connection channel. The intelligent peripheral subsystem providing at least one auxiliary call processing capability via the call connection channel and provides a telephony speaker authentication method for selectively authorizing updates to user subscription services types provided by the ISP, wherein each of the subscription services types include one or more service options. The method for controlling subscription services including: a) prompting for a voice response; b) authenticating a user's voice response pattern by performing a speaker-dependent cepstrum matching algorithm with previously stored samples of the user's voice response, and if the user's voice response pattern is positively authenticated with previously stored samples, then performing the steps of: c) presenting a menu of user subscription types, each with available AIN service options; and d) responding to a user selection of at least one user subscription types, each with service option, by activating a service option selected by the user, wherein the service option is governed by said ISP by regulating one or more Uniform Resource Locator (URL) addresses received by a user subscriber device from said ISP over a telecommunication line.

A radio link adapter for wireless transmission of multimedia data through a communication link between a radio access network (RAN) and a mobile station (MS), is provided. The information flow is constantly monitored to determine an information element (IE) type of service requirements and for allocating paired radio link adapters (RLAs) designed to fit the respective type of service requirements. A connection end may be initially established in the RAN or in the MS. An analyser monitors the link, detects the type of service (ToS) required, and dynamically allocates the appropriate type of RLA to the connection. There is no need to recreate the connection when selecting the adapter for transporting various types of services and therefore, the transport of the information flow of a specific ToS over the communication link is optimized, while maintaining the end-to-end quality of service (QoS).

The invention provides improved computer network firewalls which include one or more features for increased processing efficiency. A firewall in accordance with the invention can support multiple security policies, multiple users or both, by applying any one of several distinct sets of access rules. The firewall can also be configured to utilize “stateful” packet filtering which involves caching rule processing results for one or more packets, and then utilizing the cached results to bypass rule processing for subsequent similar packets. To facilitate passage to a user, by a firewall, of a separate later transmission which is properly in response to an original transmission, a dependency mask can be set based on session data items such as source host address, destination host address, and type of service. The mask can be used to query a cache of active sessions being processed by the firewall, such that a rule can be selected based on the number of sessions that satisfy the query. Dynamic rules may be used in addition to pre-loaded access rules in order to simplify rule processing. To unburden the firewall of application proxies, the firewall can be enabled to redirect a network session to a separate server for processing.

A method and system for distributing work load in a cluster of at least two service resources. Depending upon the configuration, a service resource may be an individual process, such as a single instance of a computer game, or a node on which multiple processes are executing, such as a Server. Initial connection requests from new clients are directed to a single entry-point service resource in the cluster, called an intake. A separate intake is designated for each type of service provided by the cluster. The clients are processed in a group at the service resource currently designated as the intake to which clients initially connected, for the duration of the session. Based upon its loading, the current intake service resource determines that another service resource in the cluster should become a new intake for subsequent connection requests received from new clients. Selection of another service resource to become the new intake is based on the current work load of each resource in the cluster. All resources in the cluster are periodically informed of the resource for each service being provided that was last designated as the intake, and of the current load on each resource in the cluster. Subsequently, new clients requesting a service are directed to the newly designated intake for that service and processed on that resource for the duration of the session by those clients.

The method routes message data from a source node to a destination node in a mobile ad hoc network (MANET). The MANET has a plurality of intermediate mobile nodes between the source node and the destination node, and a plurality of wireless communication links connecting the nodes together. The method includes prioritizing the message data according to a type-of-service (ToS), discovering routes from the source node to the destination node, and ranking the discovered routes according to quality of service (QoS). Message data is distributed to the destination node on the discovered routes based upon the ToS of the message data and the QoS of the discovered routes, including distributing message data having a same ToS on multiple discovered routes, and distributing message data having higher priority ToS, e.g. delay sensitive message data and / or large volume message data, on higher ranked discovered routes.

A communication device (104, 106) or communication system (100) employs a method for automatically organizing a contact list for use by the communication device (104, 106). A plurality of contact records are stored in a memory. Each contact record is associated with a corresponding contact and includes one or more contact entries. Each contact entry is further associated with at least one service type. A respective weighting factor is assigned to each contact entry of the contact record. Each weighting factor relates to communication activity involving a contact identified by the particular contact record and a service type (e.g., phone, text, etc.) associated with the contact entry. The contacts are ordered based on the weighting factors for a desired service type. In one embodiment, the ordered contact list is displayed to a user to facilitate communication with one or more of the contacts.

A method for determining metrics of a content delivery and global traffic management network provides service metric probes that determine the service availability and metric measurements of types of services provided by a content delivery machine. Latency probes are also provided for determining the latency of various servers within a network. Service metric probes consult a configuration file containing each DNS name in its area and the set of services. Each server in the network has a metric test associated with each service supported by the server which the service metric probes periodically performs metric tests on and records the metric test results which are periodically sent to all of the DNS servers in the network. DNS servers use the test result updates to determine the best server to return for a given DNS name. The latency probe calculates the latency from its location to a client's location using the round trip time for sending a packet to the client to obtain the latency value for that client. The latency probe updates the DNS servers with the clients' latency data. The DNS server uses the latency test data updates to determine the closest server to a client.