The invention relates to a double-track registration and
medical consultation service system which comprises a double-track
registration system, a double-track number calling
system, a prepayment, charging and automated clearing
system, a consultation transferring
system, a doctor automatic allocation system and a control center; wherein, the double-track
registration system consists of an obscure
registration system and an accurate registration system; the double-track number calling system consists of an accurate registration
check in system, an accurate number calling system, an obscure number calling system, a blank time automatic position supplementing system and a preferential number calling system. The invention also relates to a double-track registration and
medical consultation service method. The patients can register and wait to see the doctor by the double-track registration system, and the hospital is equipped with the double-track number calling system to call the patients waiting to see the doctor; the method also comprises blank time automatic position supplementing, obscure registration
medical consultation, accurate registration medical consultation and medical
expert consultation automatic mutual consultation transferring, and VIP senior members have the privilege of preferential number calling for medical consultation. The invention solves the problem that the patients in the hospital wait for a long non-medical time, and makes up the defect the existing medical resources can not be used in a balancing way.