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64results about How to "Reduce and prevent occurrence" patented technology

Intelligent automated agent for a contact center

InactiveUS20140314225A1Improve customer serviceGood and more personalized serviceCustomer relationshipSpecial service for subscribersContact centerData science
A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor to: run an artificial intelligence engine configured to learn knowledge about a customer from past interactions between the contact center and the customer, and to apply the learned knowledge to future interactions; and maintain the customer profile data on the storage device. The maintaining of the customer profile data includes retrieving the customer profile data at a beginning of a new interaction, using the retrieved customer profile data to decide how to handle the new interaction, and updating the customer profile data after completion of the new interaction to reflect the new interaction as one of the past interactions.
Owner:GENESYS TELECOMMUNICATIONS LABORATORIES INC

Detecting genetic predisposition to sight-threatening diabetic retinopathy

A method and kit for predicting increased risk of sight-threatening diabetic retinopathy which includes isolating genomic DNA from a sample from a diabetic patient. The genetic polymorphism pattern for the genes IL-1A, IL-1B and IL-1RN is then identified in the DNA. The identified pattern is compared with control patterns of known polymorphisms, and patients expressing a genetic polymorphism pattern associated with increased risk of sight-threatening diabetic retinopathy are identified.
Owner:DUFF GORDON W +2

Doped ceramic materials and methods of forming the same

A doped ceramic material comprising: a first layer comprising ceramic material and an amount of dopant, a second layer comprising the ceramic material, and a transitional layer connecting the first layer and the second layer. The transitional layer comprises the dopant in an amount which decreases in a direction from the first layer to the second layer. A method of forming the doped ceramic material is also disclosed.
Owner:NAT UNIV OF SINGAPORE

Yarns and fibers of poly(butylene succinate) and copolymers thereof, and methods of use therof

Resorbable implants comprising poly(butylene succinate) and copolymers thereof have been developed. The implants implants are preferably sterilized, and contain less than 20 endotoxin units per device as determined by the limulus amebocyte lysate (LAL) assay, and are particularly suitable for use in procedures where prolonged strength retention is necessary, and can include one or more bioactive agents. The implants may be made from fibers and meshes of poly(butylene succinate) and copolymers thereof, or by 3d printing, and the fibers may be oriented. Coverings and receptacles made from forms of poly(butylene succinate) and copolymers thereof have also been developed for use with cardiac rhythm management devices and other implantable devices. These coverings and receptacles may be used to hold, or partially / fully cover, devices such as pacemakers and neurostimulators. The coverings and receptacles are made from meshes, webs, lattices, non-wovens, films, fibers, and foams, and contain antibiotics such as rifampin and minocycline.
Owner:TEPHA INC
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