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Intelligent automated agent for a contact center

InactiveUS20140314225A1Improve customer serviceGood and more personalized serviceCustomer relationshipSpecial service for subscribersContact centerData science
A system for handling customer interactions with a contact center for an enterprise includes an intelligent automated agent that includes a processor, a non-transitory storage device configured to store customer profile data, and a memory. The memory has instructions stored thereon that, when executed by the processor, causes the processor to: run an artificial intelligence engine configured to learn knowledge about a customer from past interactions between the contact center and the customer, and to apply the learned knowledge to future interactions; and maintain the customer profile data on the storage device. The maintaining of the customer profile data includes retrieving the customer profile data at a beginning of a new interaction, using the retrieved customer profile data to decide how to handle the new interaction, and updating the customer profile data after completion of the new interaction to reflect the new interaction as one of the past interactions.
Owner:GENESYS TELECOMMUNICATIONS LABORATORIES INC

Method and apparatus for automated selection, organization, and recommendation of items based on user preference topography

A computer system representing user preferences in an N-dimensional preference topography and making recommendations based on such topography. The preference topography depicts user ratings of products in a recommendation database. Each product is represented by a product vector associated with N objectively measurable characteristics. The user rating of a product, therefore, represents the user's preference for the particular combination of the N objectively measurable characteristics making up the product. In making a recommendation of products to the user, the system assigns a rating to each product in the recommendation database based on the preference topography. The system then selects a plurality of maximally unique choices from the rated products for recommendation to the user. These maximally unique choices are calculated to be as diverse from one another as possible but still to the user's liking. In another embodiment of the invention, the system identifies portions of the N-dimensional rating space for which the user has indicated a positive association (a positive preference cluster) or a negative association (a negative preference cluster). In making a recommendation of a potential product, the system determines the similarities of products that fall in the positive preference cluster with the potential product. The system also takes into account the products that fall in the nearest negative cluster and determines the similarities with such products and the potential product. In one particular aspect of the invention, the system presents a virtual character for making the usage of the system more user-friendly and interesting. The virtual character is programmed to interact with the user for obtaining user ratings of products and thus determining where the user preferences lie.
Owner:MUSICIP CORP

Method and apparatus for automated selection, organization, and recommendation of items based on user preference topography

A computer system representing user preferences in an N-dimensional preference topography and making recommendations based on such topography. The preference topography depicts user ratings of products in a recommendation database. Each product is represented by a product vector associated with N objectively measurable characteristics. The user rating of a product, therefore, represents the user's preference for the particular combination of the N objectively measurable characteristics making up the product. In making a recommendation of products to the user, the system assigns a rating to each product in the recommendation database based on the preference topography. The system then selects a plurality of maximally unique choices from the rated products for recommendation to the user. These maximally unique choices are calculated to be as diverse from one another as possible but still to the user's liking. In another embodiment of the invention, the system identifies portions of the N-dimensional rating space for which the user has indicated a positive association (a positive preference cluster) or a negative association (a negative preference cluster). In making a recommendation of a potential product, the system determines the similarities of products that fall in the positive preference cluster with the potential product. The system also takes into account the products that fall in the nearest negative cluster and determines the similarities with such products and the potential product. In one particular aspect of the invention, the system presents a virtual character for making the usage of the system more user-friendly and interesting. The virtual character is programmed to interact with the user for obtaining user ratings of products and thus determining where the user preferences lie.
Owner:RESONANCE MEDIA SERVICES INC

Gaming machine

It is disclosed the slot machine 1, in which when it is determined that the “colorless effect” process utilizing the colorless 7 symbol 193 is done (S33) and for example, the winning combination of the red 7-red 7-red 7 is won, two red 7 symbols are automatically stopped and displayed along the pay line, thereafter the colorless 7 symbol is stopped and displayed along the pay line (S37). Further, after 0.5 seconds are elapsed, red color is added to the colorless 7 symbol 193 by displaying red color in the area superimposing with the colorless 7 symbol 193, thereby the colorless 7 symbol 193 is displayed as the red 7 symbol (S38). And in the free game conducted continuous to the base game based on that the trigger thereof is realized, when the specific winning combination (red 7-red 7-TRIPLE or red 7-red 7-DOUBLE) is won, the red 7 symbols are stopped on the pay line on the left reel 220 and the center reel 220 and the first divisional symbol “LE”, which is obtained by dividing the word “TRIPLE” or DOUBLE” into two, is stopped, thereafter the symbols are scrolled on the variable display portion 24 corresponding to the right reel 220 and the other second divisional symbol “TRIP” or “DOUB”, which forms the word “TRIPLE” or “DOUBLE” in cooperation with the first divisional symbol “LE”, is stopped on the pay line.
Owner:UNIVERSAL ENTERTAINMENT CORP

Interactive workstation for creating customized, watch and do physical exercise programs

InactiveUS6453111B1Interesting efficiencyPatient's interest can be maintainedPhysical therapies and activitiesTelevision system detailsDigital videoRegimen
An interactive touchscreen workstation is disclosed for generating patient-specific physical therapy videotapes. The workstation generally includes an appropriately programmed, digital central processing unit; first storage unit for storing digital video exercise data; second storage unit for storing digital audio exercise data; third storage unit for storing digital patient data; fourth storage unit for storing digital audio music data; user interface controls for directing the operation of the central processing unit so as to (i) generate a sequence of digital video frames from the data contained in the first storage unit, with that sequence corresponding to a particular physical therapy regimen prescribed for that patient, and (ii) generate a digital audio track from the digital audio exercise data contained in the second storage unit, and / or the digital audio music data contained in the fourth storage unit, with the digital audio track generated by the central processing unit corresponding to the sequence of digital video frames generated by the central processing unit; and output unit for recording the-sequence of digital video frames generated by the central processing unit and digital audio track generated by the central processing unit on a standard videotape, which videotape can thereafter be used by a patient to conduct "watch-and-do" physical therapy by playing back the videotape while simultaneously carrying out the regimen of physical therapy exercises specified in, and illustrated by, that same videotape.
Owner:OMNI REHAB SYST

Gaming machine

Disclosed is a gaming machine 1. The gaming machine 1 comprises a liquid crystal display unit 2b for notifying the information about the timing at which a player should conduct the stop operation, and an image control MICOM 81 for determining whether the stop operation is carried out at the timing at which a player should conduct the stop operation, and updating a value of point, on condition that it is determined that the stop operation is continuously carried out at the corresponding timing. The image control MICOM 81 carries out a game over 100 times, in which the internal winning combination determined by the main control means 71 corresponds to the effect data determined by the effect mode determining means by one-to-one, on condition that the value of point is ┌50┘.
Owner:UNIVERSAL ENTERTAINMENT CORP

Playset system for toy vehicles

ActiveUS20100258646A1Maintain interestStay interestedToy trackwaysEngineeringMagnetic field
A playset system for toy vehicles, preferably wheeled toy vehicles, the playset system having multiple levels including a base level, having one or more and preferably two or more base segments that are interconnectable; and a roadway level having one or more and preferably two or more segments that are interconnectable, wherein the roadway level is located on an upper surface of the base level. In a preferred embodiment, the playset system is specifically designed and scaled to accommodate die cast vehicles, preferably 1:64 scale die cast vehicles that are known in the art. The playset in preferred embodiments utilizes magnetic fields to operatively connect the components of the base level to components of the roadway level.
Owner:DITROPOLIS

Gaming machine

A gaming machine includes: a display device; a first game controller that performs a first game in which a plurality of symbols are stopped after being variably displayed on the display device and a winning combination is determined based on an arrangement of the stopped symbols; and a second game controller that performs a second game on the display device when a predetermined arrangement is aligned at the first game, wherein the second game controller selects one from among a plurality of games as the second game in response to the stopped symbol or to the arrangement of the stopped symbols at the first game having the predetermined arrangement aligned thereat.
Owner:UNIVERSAL ENTERTAINMENT CORP

Intelligent toy system with network interaction function and control method for intelligent toy with network interaction function

The invention provides an intelligent toy system with a network interaction function. The intelligent toy system comprises a toy provided with a slot. A first identification chip storing identification codes is internally installed in the slot; the toy is connected with an intelligent core component by the slot; the intelligent core component is wirelessly connected with a central control unit; the central control unit is connected with a content server. The invention also provides a control method for an intelligent toy with the network interaction function. The control method comprises the step of issuing a corresponding control command by the content server through each identification code of the toy and each input operation made on the toy by a user. According to the intelligent toy system and the control method provided by the invention, by realizing the network interaction function on a common toy, virtual characters in fairy tales / games are presented on the physical toy, and the toy can interact with the user. All interactive content is stored in the content server, and is downloaded in real time, and therefore, the interactive content is updated according to the preference of the user to keep the interest of the user.
Owner:邓豪 +1
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