The invention discloses a public scene dialogue
backtracking method and device in multiple rounds of dialogues, and relates to the technical field of
artificial intelligence. The specific implementation scheme is as follows: in response to a received
query statement, determining a service scene according to the
query statement; entering a service scene and a corresponding first dialogue node tree;if relevant parameters are verified according to the parameter
verification dialogue node of the first dialogue node tree to judge that a public scene needs to be entered, storing the parameter
verification dialogue node, skipping to the public scene, and entering a second dialogue node tree; collecting
user information through the second dialogue node tree, and if collection succeeds, judging whether a
backtracking condition is met or not; and if the
backtracking condition is met, verifying that the dialogue node returns to the service scene according to the stored parameters, and continuingto execute other dialogue logic
processing of the service scene. According to the embodiment, automatic backtracking of public scene conversations in multiple rounds of conversations is realized, andthe
system threshold, the complexity and the operation and maintenance cost are reduced. And the real-time performance, effectiveness and accuracy are improved.