Public scene dialogue backtracking method and device in multiple rounds of dialogues

Abstract

The invention discloses a public scene dialogue backtracking method and device in multiple rounds of dialogues, and relates to the technical field of artificial intelligence. The specific implementation scheme is as follows: in response to a received query statement, determining a service scene according to the query statement; entering a service scene and a corresponding first dialogue node tree;if relevant parameters are verified according to the parameter verification dialogue node of the first dialogue node tree to judge that a public scene needs to be entered, storing the parameter verification dialogue node, skipping to the public scene, and entering a second dialogue node tree; collecting user information through the second dialogue node tree, and if collection succeeds, judging whether a backtracking condition is met or not; and if the backtracking condition is met, verifying that the dialogue node returns to the service scene according to the stored parameters, and continuingto execute other dialogue logic processing of the service scene. According to the embodiment, automatic backtracking of public scene conversations in multiple rounds of conversations is realized, andthe system threshold, the complexity and the operation and maintenance cost are reduced. And the real-time performance, effectiveness and accuracy are improved.

Description

technical field [0001] The embodiments of the present application relate to the field of computer technology, and specifically to the field of artificial intelligence technology. Background technique [0002] With the development of natural language technology, the multi-round dialogue technology is becoming more and more mature and perfect, so that the multi-round dialogue system can be applied in various business scenarios in various industries, which greatly reduces the cost of enterprises while improving customer service efficiency. [0003] At present, most commercial multi-round dialogue systems are implemented based on the slot-filling method or an improved version of the slot-filling method. The dialogue ability is relatively simple, and the dialogue interaction is basically completed according to the preset process, which cannot be realized easily and quickly Public scene dialogue backtracking. Contents of the invention [0004] Provided are a method, device, dev...

AI Technical Summary

Problems solved by technology

[0003] At present, most commercial multi-round dialogue systems are implemented based on the slot-filling method or an improved version of the slot-filling method. The dialogue ability is relatively simple, and the dialogue interaction is basically completed according to the preset process, which cannot be realized easily and quickly Public Scene Dialogue Backtracking

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