1889results about "Customer communications" patented technology

Image data, such as from a mobile phone camera, is analyzed to determine a colorfulness metric (e.g., saturation) or a contrast metric (e.g., Weber contrast). This metric is then used in deciding which of, or in which order, plural different image recognition processes should be invoked in order to present responsive information to a user. A great number of other features and arrangements are also detailed.

A method for providing a custom shoe to a consumer, including identifying at least one characteristic about a consumer that is present within the retail store, the at least one characteristic relating to the consumer's foot. Also included is selecting a plurality of pre-fabricated footwear components based on the at least one characteristic, assembling the plurality of prefabricated footwear components into a custom shoe that is customized to the consumer, and presenting the custom shoe to the consumer before the customer leaves the retail store.

A virtual salesperson system and method for tablet computers such as Apple's iPad can be used by the customer (as opposed to most applications which are for the dealer, or on a central kiosk) to provide the customer a tour of a showroom and each vehicle, highlighting key features and other content at the discretion of the OEM, such as videos tours conducted by their spokesperson. In at least one embodiment, the customer can also search inventory, potentially at this dealer and other ‘friendly’ dealerships with whom this dealer has a trading relationship. Other sales tools such as build and price, payment estimation, etc are available as well.

Methods and systems for determining the suitability of information to be received by a mobile client are disclosed. For example, an exemplary method may includes identifying a set of location history information by the mobile client, updating a user profile by the mobile client based on the location history information, and displaying / storing target information on the mobile client based on the updated user profile.

A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.

Presence detection using Bluetooth and hybrid-mode transmitters is disclosed. In some embodiments, one or more transmitters are configured to transmit an iBeacon broadcast and a proprietary Bluetooth Low Energy (BTLE) broadcast, wherein at least one of the transmitted broadcasts includes an identifier that specifies a venue. The broadcasts are captured by a handset and decoded to infer presence of the handset at the venue.

A system for providing a shoe customized to a person includes a plurality of shoe cavity units each having an upper portion and a sole assembly coupled to the upper portion to form a shoe cavity configured to accommodate a foot. Also included is a plurality of interchangeable first shoe components each configured to be coupled to a shoe cavity unit and each configured to provide substantially the same first footwear function but having a different physical attribute based on differences among wearers, and a plurality of interchangeable second shoe components each configured to be coupled to a shoe cavity unit and each configured to provide substantially the same second footwear function but having a different physical attribute based on differences among wearers. A selected shoe cavity unit, a selected first shoe component and a selected second shoe component can be selected from their respective pluralities based on a characteristic of the person such that a combination of these selected items can be coupled to each other to provide a shoe customized to the person.

A method, system, and computer program product used for creating a custom footwear product. The method on which the system, and computer program product are based includes inputting in a retail store information about a characteristic of a consumer that relates to the consumer's foot, and receiving in the retail store a determination of a plurality of selected pre fabricated footwear components that have been selected based the information. Also included in the method is creating in the retail store a kit of prefabricated footwear components for the customer including the identified prefabricated footwear components to be assembled into the custom footwear product.

A system for automatically preparing customized replies in response to communications from a plurality of clients. To facilitate automation and tracking, each original communication to the client (or each original response from the client) is tagged with a unique label, and replies to client responses are each correspondingly labeled. The system provides individualized replies to each of a variety of response options that a client might exercise in response to a received communication, whether an original communication or a reply to a previous response. The system is applicable to mass marketing communications, and is particularly well suited to the generation of personalized replies to each and every one of a multitude (tens of thousands and up to millions) of communications from clients. The system is also capable of continuing to generate replies to follow-up responses from clients and to thereby maintain an ongoing “conversation” until the client makes a purchase decision, or no longer responds. Communications may be delivered through a variety of means, such as the internet, the mails, by facsimile, on a host communication, etc.

A service that maintains a minimum criteria level for service providers to be listed and available for public access. It can list not only the service provider's credentials and insurance support (with monitored expiration dates), but may also provide a current up-to-date rating system by the users themselves, as to the satisfaction level of the quality and reliability of the work performed. It can also offer a double-check of the credentials by customer verification input. Furthermore, the example service can be easily accessible by the general public (for individual or business use) on the Internet, or by printed text directories sold direct or in bookstores.

A method to communicate agricultural product information to a user includes receiving, at a management information system, a request for agricultural product information. The request includes an agricultural product identifier. An agricultural product record, identified utilizing the agricultural product identifier, is then accessed and retrieved from a database at the management information system. The agricultural product record includes agricultural product data collected on the chain of custody of the agricultural product. The agricultural product data, as contained within the record, is then communicated to a user responsive to the request. The communication of the request, and the response, may be performed via the Internet as web-based communications.

Dynamically generated quick response (QR) codes are used for secure communication to / from mobile devices. In one example, a QR code identifies a product or service selected by a user using a mobile device. The mobile device generates the QR code identifying the user's selection, and displays the QR code for reading by a retail kiosk. The retail kiosk, such as movie-rental kiosk, extracts the product or service selection encoded in QR code and provides the identified product or service to the user. The QR code can additionally identify a user account, such that payment for the product or service is automatically charged to the account identified from the QR code. In another example, the QR code is used to transfer money and / or credits between a user and a retailer, or between two users.

A charging method, a system and a server for Poc service are disclosed. The Poc server transmits updating CCR message to OCS when the number of the clients participated in conversation changes, the message carries the information of the number of the clients participated in the conversation. The present invention could provide the charging scheme based on the number of the clients participated in the conversation to the user, therefore the diversiform charging requirements of operators are fulfilled and the satisfaction degree of users is increased.

A mobile shopping decision agent application is disclosed. A wireless-enabled (e.g., WiFi) device that uses three or more routers to locate the exact position (e.g., aisle number, shelf, etc. in a store) of a user operating the wireless-enabled device to provide the user with assistance in shopping (e.g., comparison, order online, read technical specifications, read customer reviews, etc.) for a product, and allows the user to purchase the product on the spot from the merchant (or another competing merchant) direct from his / her account with a bank online or at the merchant POS / checkout. In addition, application also may use various social networking features (e.g., product recommendations from friends, recommendations from public at large, wish list, etc.) to enhance the customer's shopping experience.

A method, system and computer program product for providing real-time recommendations. The method includes accessing an itinerary corresponding to a guest of a venue, the venue having a plurality of attractions. The itinerary was created in response to one or both of preferences of the guest and historical data about the venue. Real-time data about the guest and / or real-time data about the venue are received. A real-time recommendation is created in response to the itinerary, to a current location of the guest, and to one or more of the real-time data about the guest and the real-time data about the venue. The real-time recommendation includes one or more suggested future activities for the guest. The one or more suggested future activities are communicated to the guest via a user device.

A system for managing adaptive security zones in complex business operations, comprising a rules engine adapted to receive events from a plurality of event sources and a security manager coupled to the rules engine via a data network, wherein upon receiving an event, the rules engine determines what rules, if any, are triggered by the event and, upon triggering a rule, the rules engine determines if the rule pertains to security and, if so, sends a notification message to the security manager informing it of the triggered event, and wherein the security manager, on receiving a notification message from the rules engine, automatically establishes a new security zone based at least in part on the contents of the notification message, is disclosed

Embodiments of the invention are directed to systems, methods, and computer program products for presenting one or more offers to a user during a shopping experience including the steps of receiving an input that the user has entered a store, receiving product identifiers, comparing the product identifiers to the at least one rule, determine the one or more offers for one or more products associated with the product identifiers to the at least one rule, presenting to the user, via a user interface, the one or more offers for the one or more products before the user enters the point of transaction area of the store, receiving an input from the user accepting the one or more offers; and transmitting acceptance of the one or more offers by the user to at least one of a financial institution of the user or the merchant.

A system and method for synchronizing profile data based on one or more changes in affinity to knowledge data in a system. The profile data may include at least an affinity of a person to knowledge data. In some embodiments, metadata information associated with stored content belonging to one or more topical categories of knowledge data may be provided. The metadata information may represent a history of the person's activities with the stored content. The affinity of the person to the one or more topical categories of knowledge data may be determined based at least in part on the metadata information. One or more changes in the affinity of the person to the one or more topical categories of knowledge data may be determined. The profile data may be synchronized to indicate the determined one or more changes.

Methods and systems for videoconferencing include recognition of emotions related to one videoconference participant such as a customer. This ultimately enables another videoconference participant, such as a service provider or supervisor, to handle angry, annoyed, or distressed customers. One example method includes the steps of receiving a video that includes a sequence of images, detecting at least one object of interest (e.g., a face), locating feature reference points of the at least one object of interest, aligning a virtual face mesh to the at least one object of interest based on the feature reference points, finding over the sequence of images at least one deformation of the virtual face mesh that reflect face mimics, determining that the at least one deformation refers to a facial emotion selected from a plurality of reference facial emotions, and generating a communication bearing data associated with the facial emotion.

A system and method for automatically advertising items put on display, as well as protecting those items against theft. The system and method include an event sensor associated with the item and connected to a monitoring and alarm transmitter for initiating an advertising experience on an associated and local graphic display whenever the item is manipulated or approached by a patron. Should the item be removed or taken from its display stand, a wireless alarm is automatically transmitted to a receiver of an authorized person. The system and method also perform a logging function when a patron approaches the item or removes it without taking it away. The system and method also include the ability to provide power to electronic items that are on display.

A system adapted to identify and react to proximity events is described. The system includes: a set of sensors, each sensor in the set adapted to transmit a wireless beacon signal, the beacon signal including a sensor ID associated with the sensor; at least one mobile device adapted to receive the wireless beacon signal from the sensor and provide a location of the mobile device; and a server adapted to receive the location of the mobile device and the sensor ID, generate instructions based at least partly on the received information, and send the instructions to the mobile device.

A program for rewarding players for gaming at a casino establishment provides a player with real-time incentives while the player is playing at a gaming machine in the casino. Information about the player and / or the player's gaming activity is collected while the player is at a gaming machine in a casino. This information is used by a marketing system to select an incentive to provide to the player. The incentive is then delivered to the player, for example manually by a casino employee or automatically using a printer or other mechanism at the gaming machine. Various types of incentives can be provided to a player, including incentives designed to provide the player with an experience that is favorable to the casino and incentives designed to keep the player gaming in a casino for a longer amount of time.

Advanced prospecting features for generating targeted business-to-business sales leads and mailing lists allow users to save time and money by having the ability to preview all leads prior to purchasing, by suppressing previously licensed lists against new lists, by analyzing a list prior to purchasing it, searching on both primary and secondary standard industry classification (SIC) codes, and by having the ability to dedupe duplicate records in a list.

An adaptable shoe includes an upper portion and a sole assembly connected to the upper portion to provide a shoe cavity. The sole assembly includes a first sole segment, a second sole segment positioned adjacent to and substantially coplanar with the first sole segment, and a deformable member connecting the first sole segment to the second sole segment to provide a substantially planar sole assembly that can be expanded in a width direction in order to adapt the size of the shoe in a width direction.

A system and methods for enabling a user to create a list of items on a portable computing device, to communicate with external devices to locate each of the items available on the list within a geographically limited area, to provide users with visual or aural cues as to the location of items on the list, to progress through the list of items as each item is selected or rejected, and providing discounts toward, information about, or alternatives to the available items on the list.

Some embodiments provide a data intelligence extraction system for extracting intelligence from different events that are generated by separate and independently operating event generating sources within a business, wherein each event generating source records some set of business activities and the data associated with those activities. The intelligence that the system extracts includes a cradle-to-grave accounting for the engagement that different entities have with a business over the entirety of the entity-to-business relationship. This cradle-to-grave accounting is formed by the system linking events that are related causally, temporally, or on the basis of an entity to which they relate. The system then constructs data assets to capture the data from the linked events, and in so doing, provide the business with assets that compile the data the business has obtained on the different entities over the cradle-to-grave engagement with those entities.

A system and method for automatically advertising items put on display, as well as protecting those items against theft. The system and method include an event sensor associated with the item and connected to a monitoring and alarm transmitter for initiating an advertising experience on an associated and local graphic display whenever the item is manipulated or approached by a patron. Should the item be removed or taken from its display stand, a wireless alarm is automatically transmitted to a receiver of an authorized person. The system and method also perform a logging function when a patron approaches the item or removes it without taking it away. The system and method also include the ability to provide power to electronic items that are on display.

The invention relates to the technical field of personalized recommendation, in particular to a commodity recommendation method and device. The method includes: acquiring the historical purchasing records of a user according to the user information of the user; determining the selling areas which the user pays attention to; displaying recommended commodity information on the display area of a selling cabinet according to the historical purchasing record and the selling areas. By the method, the commodity recommendation method based on the selling cabinet is enriched, the commodity information recommended to the user meets the real-time requirements of the user, the recommendation results are accurate, and user experience is improved.