The invention discloses a communication method and a communication
system based on an express delivery service. The communication
system comprises an application terminal for providing user operation, request access, call
initiation and calling status monitoring, and accesses a user
database through an
application server; the user
database is used for recording and managing basic information of users, service data of users and
system operating data; and a communication gateway is butted with
telecom operators, and is used for realizing
interconnection of a telephone calling channel, a short message transceiving channel and the
telecom operators. According to the communication method and the communication system, a specific
contact number of a good receiving
client does not need to be displayed on a paper express delivery bill, a courier can initiate a calling request to a
client by clicking order information requiring good delivery through a terminal, the whole communication is established through unified service telephone
callback, and the courier does not know personal number of the
client during the whole communication process, thereby ensuring personal communications
information security of the client, improves communication success rate of the courier and the client, and facilitating the first time delivery of express.