The invention discloses an answer acquisition method and device. The method comprises the steps that a question needing to be answered by a target terminal is received; property information of the target terminal is acquired, wherein the target terminal comprises an intelligent robot, and the property information comprises age; an answer matched with the question is acquired according to the property information of the target terminal; the target terminal is controlled to output the answer. Through the technical scheme, when the question needing to be answered by the target terminal is received, the answer matched with the question can be acquired according to the age property of the target terminal by acquiring the property information, such as the age, of the target terminal, then the target terminal is controlled to output the answer, and accordingly the target terminal can output the answer, matched with the age property of the target terminal, to the question; in this way, the problem that answers to a previous question and a later question are not consistent with the age of the target terminal can be avoided, and the credibility of the answer given by the target terminal and user experience can be improved beneficially.