Patents
Literature
Hiro is an intelligent assistant for R&D personnel, combined with Patent DNA, to facilitate innovative research.
Hiro

518results about How to "Effective service" patented technology

Providing services for an information processing system using an audio interface

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.
Owner:MICROSOFT TECH LICENSING LLC

Providing menu and other services for an information processing system using a telephone or other audio interface

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.
Owner:MICROSOFT TECH LICENSING LLC

Providing menu and other services for an information processing system using a telephone or other audio interface

A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.
Owner:MICROSOFT TECH LICENSING LLC

Resource management utilizing quantified resource attributes

A system and method are disclosed which quantify one or more attributes of a finite number of resources for effective management of such resources. Quantifiable attributes possessed by a resource may include skills or functional capabilities possessed by the resources, as examples. A request for service by one or more of the resources is received, and at least one attribute desired by the request is quantified. Based at least in part on the quantified attributes of the resources and the quantified attributes desired by the request, at least one suitable resource for servicing the received request is determined. Most preferably, attributes of resources may be quantified along a scale, such as a scale of 0 to 100. For example, within a telephony call center, attributes possessed by agents, such as language skills or product knowledge may be quantified along such a scale. A request for service may be received, and the attributes of a resource desired by the request are quantified along such a scale. Suitable resources for servicing a request may be determined by evaluating the quantified attributes possessed by the resources and the quantified attributes desired by the request. Thus, “N” number of resource attributes may be quantified and plotted within an N-dimensional space. Additionally, attributes desired by a received request may be quantified and plotted within such N-dimensional space. The distance between the plotted resource attributes and the plotted requests may be calculated to determine at least one suitable resource for servicing the request.
Owner:INTERVOICE PARTNERSHIP

Method and system for providing menu and other services for an information processing system using a telephone or other audio interface

InactiveUS20080154601A1Reduce generationStructured and efficient and effectiveSpeech recognitionSpeech synthesisConcatenationInformation handling system
A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services provide effective support for novice users by providing a full listing of available keywords and rotating house advertisements which inform novice users of potential features and information. For experienced users, cues are rendered so that at any time the user can say a desired keyword to invoke the corresponding application. The menu is flat to facilitate its usage. Full keyword listings are rendered after the user is given a brief cue to say a keyword. Service messages rotate words and word prosody. When listening to receive information from the user, after the user has been cued, soft background music or other audible signals are rendered to inform the user that a response may now be spoken to the service. Other embodiments determine default cities, on which to report information, based on characteristics of the caller or based on cities that were previously selected by the caller. Other embodiments provide speech concatenation processes that have co-articulation and real-time subject-matter-based word selection which generate human sounding speech. Other embodiments reduce the occurrences of falsely triggered barge-ins during content delivery by only allowing interruption for certain special words. Other embodiments offer special services and modes for calls having voice recognition trouble. The special services are entered after predetermined criterion have been met by the call. Other embodiments provide special mechanisms for automatically recovering the address of a caller.
Owner:MICROSOFT TECH LICENSING LLC

Sharing a network interface card among multiple hosts

ActiveUS7245627B2Allows costly, high-speed network processing resources to be sharedAvoid trafficData switching by path configurationMultiple digital computer combinationsSwitched fabricDistributed computing
A network interface device includes a fabric interface, adapted to exchange messages over a switch fabric with a plurality of host processors, the messages containing data, and a network interface, including one or more ports adapted to be coupled to a network external to the switch fabric. Message processing circuitry is coupled between the fabric interface and the network interface, so as to enable at least first and second host processors among the plurality of the host processors to use a single one of the ports substantially simultaneously so as to transmit and receive frames containing the data over the network.
Owner:MELLANOX TECHNOLOGIES LTD

Securing stored content for trusted hosts and safe computing environments

Techniques for protecting content to ensure its use in a trusted environment are disclosed. The stored content is protected against harmful and/or defective host (or hosted) environments. A trusted security component provided for a device can verify the internal integrity of the stored content and the host before it allows the content to come in contact with the host. As a counter part, a trusted security component provided for the host can verify and attest to the integrity of the host and/or specific host computing environment that can be provided for the content stored in the device. The trusted security component provided for a device effectively verify the host integrity based on the information attested to by the trusted security component provided for the host. If the trusted security component trusts the host, it allows the trusted host to provide a trusted host computing environment trusted to be safe for the content stored in the device. A trusted host can effectively provide a safe virtual environment that allows a content representing a copy (or image) of an original computing environment to operate on the host computing system to give a similar appearance as the original computing environment.
Owner:SAMSUNG ELECTRONICS CO LTD

System and method for providing a call back option for callers to a call center

A system and method for providing a call back option to a customer of a call center. According to one embodiment, the system includes a telecommunications switch and an automatic call distributor in communication with the telecommunications switch via first and second communications links. The system also includes means for providing the customer with a call back option in response to a first call from the customer, wherein the first call is routed to the automatic call distributor by the telecommunications switch over the first communications link, and means for establishing a second call between the automatic call distributor and the customer over the second communications link when the customer accepts the call back option.
Owner:AT&T INTPROP I L P

System and Method For Mapping Wireless Access Points

An improved connectivity to radio access point is enabled by a server that includes a database storing data about various radio access points, and an evaluation module evaluating the quality of connection to each of the access points. Clients receive updates about relevant access points from the server and use the information to connect to the preferred access point. The clients also check connectivity to other access points in the vicinity, and report the findings to the server. The server uses the reports to update its database, and send corresponding updates to the clients. The database can include information about the location of the access points. The information about the location of the access points can be manually input or determined using GPS information. The location of an access points can be determined as a function of available information about other access points detected at the same location. An access point can be presumed to be located in approximately the same location as another access point detected in the same location by the same user terminal. Where more than one access point having a known location is detected in the same location as an unmapped access point (having an unknown location), the location of the unmapped access point can be determined as function of a weighted average of the known locations of the other access points and signal strength of the signal received from each access point.
Owner:WEFI

Intelligent table game system

A card dealing system incorporating playing cards with rank and suit information encoded thereon via micro-dots, and a shoe capable of reading such micro dots as a playing card is drawn from the shoe. A game controller unit determines the location of the micro-dots on the playing card, and determines the rank and suit information therefrom. The game controller thereby monitors the progress and status of a card game.
Owner:THE US PLAYING CARD

Video-on-demand system

A video-on-demand system provides efficient commercial distribution for renting and / or selling movies, video programs, video games and electronic data. Data input stations upload original video data from videotapes, videocassettes, videodisks or film, or from electronic data format on transferable storage media or over a telecommunications line. A video data capture computer converts the original video data into a preferred video data storage format and stores the video data files in a first generation video data storage unit. The video data files are sorted by categories and classified in indexed master files stored on a second generation video data storage unit. NTSC, PAL and / or HDTV versions of the video data files are created and stored in separate data storage units for serving different markets. Customers access the system through computer servers connected to the Internet. The computer servers access the video data file in the data storage units and create a temporary video data file, which is downloaded to the customer via the Internet. The video data file is downloaded at high speed and stored on the customer's video player device for viewing at a later time. The video data files can be downloaded, stored and viewed on a desktop computer, a laptop computer, palmtop computer, a set-top data storage device connected to a television set, video game device, or a personal digital assistant, cellular telephone or pager with video capabilities. The system includes back-up mirror storage files at all levels of the system for security against data loss.
Owner:PATHWAYS TO RIGHT-OF-WAYS INC

Multi-user multimedia messaging services

Methods, devices, and computer programs for improving the efficiency of multi-user multimedia messaging services are disclosed. A multimedia message is sent from an originator user device to an originator server and further to one or more recipient servers to which recipient user devices as addressed are associated to. The one or more recipient servers execute a multicast delivery for distributing the multimedia message to the recipient user devices and / or an improved reporting of a transmission state of the multimedia message by receiving status messages from the recipient user devices, each status message comprising an indication of an individual transmission state of the multi media message at one of the recipient user devices, aggregating the indications into a report representing the transmission state of the multimedia message, and sending the report to the originator server.
Owner:TELEFON AB LM ERICSSON (PUBL)

Multicasting in IP distributive networks

This invention provides an efficient means of enabling bi-directional communication in a multicast IP network using ATM transport. Packet forwarding rules at the end-user modem and at the multicast router separate unidirectional multicast and bi-directional control flows. This enables the user to control the process of multicast services such as video-on-demand, while ensuring that the bi-directional flows are carried over the network in an efficient manner.
Owner:ALCATEL LUCENT SAS
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products