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3195 results about "Technician" patented technology

A technician is a worker in a field of technology who is proficient in the relevant skill and technique, with a relatively practical understanding of the theoretical principles.

Method and apparatus for provisioning network devices using instructions in extensible markup language

A method is disclosed for carrying out network device provisioning and configuration, and communication of other information to a network device, automatically and in an assured manner. A configuration service receives a request from a network device to provide configuration information. The configuration service retrieves a template representing the configuration from a storage location, e.g., a directory service. The configuration service also retrieves one or more parameter values specific to the device. Device-specific values are instantiated for the generic parameters in the template, based on the retrieved values. The resulting configuration is stored in XML format using XML tags to delimit configuration commands, tested for well-formed-ness, and syntax checked. A reliable transport protocol carries the configuration information to the device. At the device, a configuration agent syntax checks the embedded configuration information, and then applies the configuration information to the device. As a result, automatic network provisioning may be accomplished remotely, without requiring a skilled technician to visit customer premises to carry out configuration. The process may be integrated with an event service to enable multiple devices to concurrently receive re-configuration without special synchronization logic.
Owner:CISCO TECH INC

Fiber jumpers with data storage method and apparatus

A method and apparatus for identifying fiber optic jumper cables is presented. A radio-frequency identification system is presented in which a tag is placed in an ST connector. The tag includes a memory storing jumper cable identification information. The jumper cable identification information identifies the jumper cable. A radiating unit radiates the tag with electromagnetic waves and the tag is energized. Once energized, the tag communicates the jumper cable identification information located in the memory to the radiating unit. The radiating unit then displays the jumper cable identification information. As such, a technician is able to identify a jumper associated with the connector and connect the jumper to an appropriate communications bay.
Owner:AMERICAN TELEPHONE & TELEGRAPH CO

Remote anomaly diagnosis and reconfiguration of an automatic data collection device platform over a telecommunications network

The invention provides a system and method for remotely diagnosing and repairing a plurality of Automatic Data Collection (“ADC”) device platforms. A remote service technician utilizes a computing system having browsing software that communicates with a network of ADC platform devices. Diagnostic queries for particular ADC devices may be retrieved by the browsing software from a diagnostic server that sends Hypertext Mark-Up Language (“HTML”) documents, Dynamic Hypertext Mark-Up Language (“DHTML”) documents, and / or Extensible Mark-Up Language (“XML”) documents containing appropriate diagnostic applets. The remote technician sends diagnostic queries to a Simple Network Management Protocol (“SNMP”) master agent at the ADC device platform, and a translator translates the diagnostic queries sent to the ADC device platform into a format suitable for reception by its ADC devices in order to effect anomaly diagnosis and functionality restoration. Another translator translates data received from the ADC device into the SNMP format for transmission to the remote service technician in order for the remote service technician to perform diagnostic analysis. The SNMP master agent communicates with the remote computing system using the Transmission Control Protocol (“TCP”), the User Datagram Protocol / Internet Protocol (“UDP / IP”), and / or the User Datagram Plus Protocol (“UDP+”). The ADC platform device may also utilize a wireless communication system for communicating with the remote service technician.
Owner:INTERMEC IP CORP

Smart card for recording identification, and operational, service and maintenance transactions

A computerized "smart card" which has a read / write memory and formatted data storage blocks is used to track the life history of one or more associated machine(s) (e.g., vehicles, medical instrumentation and apparatus, business and copying machines, etc.). The smart card can store a variety of information including machine identification, hardware / software specifications, debit / credit, regulated performance, warranty / insurance, maintenance / service and operational transactions that might impact the hardware, software or the intended operation or performance of the machine. The smart card will be equipped to interact with any of a plurality of autonomous reader / writer smart card units and computer-based reader / writer smart card units that may be equipped to interact with any of the plurality of computer databases through the utilization of land or wireless communications links. Preferably, each smart card will be associated with one or more specific machines at the time of sale of the machines, and will be periodically updated at each transaction (e.g., repair, scheduled maintenance, transfer of title, etc.) using reader / writer units operated by service technicians, repair shops, insurance agents, or the like. Thus, upon transfer of title of the machine, the smart card will also be transferred to provide the new owner with a complete life history for the machine. The stored life history can be used for valuation, maintenance scheduling, problem trouble shooting, and other applications. In the case of a single card being associated with a group of machines (e.g., a company with a fleet of cars, trucks or buses, or a company with several photocopiers, etc.), the card can also be used to track the scheduled replacement of individual machines within the group. Provisions are also made to associate new cards with existing machines to track the future life history of a particular machine.
Owner:Q INT

Wireless video audio data remote system

A method and system for remote assistance and review of a technician or multiple technicians, in real time, working with equipment of various complexity. A technician or multiple technicians at a remote location are coupled by a wireless means to an advisor at a local station, so that the advisor may view and hear the same stimuli as the technician, that the advisor and technician may communicate. The technician has limited training or otherwise in need of support, and may be a field engineer, technician or maintenance personnel. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the remote apparatus, and may be a technical expert on the remote apparatus. The technician may comprise an individual or group with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual or group with such authority. The technician communicates with the advisor by visual cues or ordinary speech, while the advisor views and listens to the remote apparatus. The advisor gives advise to the technician for manipulating or repairing the remote apparatus. Alternatively, an intermediate advisor may advise the technician and be advised by a higher-level advisor.
Owner:WIRELESS REMOTE SYST

Service and diagnostic tool for HVAC systems

An HVAC system includes a portable controller unit which communicates with an indoor HVAC component and an outdoor HVAC component over a digital communication bus. A multiple of docking stations each in communication with the data bus are located at a multiple of locations throughout the system such that the portable controller unit may be selectively connected to any of the ports and moved therebetween. By moving the portable controller unit, the technician is then physically present at the HVAC component while exercising the system to obtain additional information and measurements directly from the HVAC component.
Owner:CARRIER CORP

Electronic data gathering for emergency medical services

An apparatus for capturing and storing medical emergency information under the adverse circumstances of the emergency scene, without relying on multiple computers and remote communications for support during use. To accomplish data capture and storage, use of a single ruggedized hand held computer with a graphical user interface employing a touch sensitive display screen, and pen stylus for simplifying documentation of patient demographic, history and medications data, focal patient complaints and problems, vital signs, physical exam findings, medication administration, routes and quantities, motorized vehicle crash history, case disposition, emergency crew, and case review and notes. Collection of focal patient complaints and problems is simplified through a body graphical user interface. Easily accessed reference databases for drugs and protocols support the emergency medical technician. Handwriting recognition, signature capture and numerical data entry enable obtaining of necessary crew and patient signatures and other data, including patient refusal of care. Through the use of a variety of secure communication interfaces, printing or transfer of all data collected is provided to other systems. Full compliance with NHTSA and Utstein minimal data reporting set requirements.
Owner:ZAK CHRISTOPHER +2

Multi-network monitoring architecture

A network monitoring architecture for multiple computer network systems is disclosed. In particular, the network monitoring architecture includes an agent system installed within each computer network and a remote central management unit in communication with the agent system of each computer network. The agent systems collect data from key network devices that reside on the corresponding computer network, and send the collected data to the remote central management unit as a message through the Internet. The data from the computer networks are processed at the remote central management unit to determine imminent or actual failure of the monitored network devices. The appropriate technicians can be immediately notified by the central management unit through automatically generated messages.
Owner:N ABLE TECH INT

Remotely monitored and controlled building automation system

A remotely monitored and controlled building automation system is disclosed providing efficient offsite use of BAS personnel to monitor and control such systems while utilizing relatively inexpensive alarm monitoring services to advice of system emergencies. In a first preferred embodiment, the building automation system transmits a simplified BAS/energy alarm (including only building identity information) via a specially adapted and configured local security panel to an offsite monitoring center. Thereafter, the alarm is re-transmitted to a BAS web server and on to a BAS website. The BAS website provides notification of the energy alarm to trained BAS technicians located at a remote dealer and enables such personnel, via the website to maintain two-way communication with the building automation system from which the alarm originated. Such personnel are thereby enabled to fully analyze and properly respond to the circumstances which resulted in the alarm. In a second preferred embodiment, the building automation system transmits the simplified BAS alarm directly to a security monitoring center. A BAS controller is disclosed, especially configured and adapted to generate an “energy alarm” upon reception of sensor data indicating the existence of conditions beyond programmed parameters and to provide two way communication of detailed BAS data between the controller and an offsite location. In addition, an especially configured and adapted security panel is disclosed, including a specially coded sensor position, whereby reception of a simplified BAS alarm by the security panel is recognized and re-transmitted to a monitoring center as an energy alarm.
Owner:GLOBAL GATE TECH

Methods, systems and computer program products for connecting and monitoring network equipment in a telecommunications system

Methods, systems and computer program products for interconnecting network equipment with a telecommunications system includes identifying a patch panel connector port to be connected to a network equipment port, generating a work order for connecting the identified patch panel connector port to the network equipment port via a patch cord, monitoring the identified patch panel connector port to detect whether a patch cord connector has been inserted therein within a predetermined period of time, and monitoring the network equipment port for communications activity within a predetermined period of time. If a patch cord connector has not been inserted within the identified patch panel connector port within the predetermined period of time and / or if communications activity has not been detected at the network equipment port within the predetermined period of time, a technician is notified. Network equipment ports and patch panel ports are monitored for authorized and unauthorized connections.
Owner:COMMSCOPE INC

Method for using a smart card for recording operations, service and maintenance transactions and determining compliance of regulatory and other scheduled events

A computerized "smart card" which has a read/write memory and formatted data storage blocks is used to track the life history of one or more associated machine(s) (e.g., vehicles, medical instrumentation and apparatus, business and copying machines, etc.). The smart card can store a variety of information including machine identification, hardware/software specifications, debit/credit, regulated performance, warranty/insurance, maintenance/service and operational transactions that might impact the hardware, software or the intended operation or performance of the machine. The smart card will be equipped to interact with any of a plurality of autonomous reader/writer smart card units and computer-based reader/writer smart card units that may be equipped to interact with any of the plurality of computer databases through the utilization of land or wireless communications links. Preferably, each smart card will be associated with one or more specific machines at the time of sale of the machines, and will be periodically updated at each transaction (e.g., repair, scheduled maintenance, transfer of title, etc.) using reader/writer units operated by service technicians, repair shops, insurance agents, or the like. The stored life history can be used for valuation, maintenance scheduling, problem trouble shooting, and other applications.
Owner:Q INT

APU troubleshooting system

A system, method, and computer program product assist a technician in troubleshooting an aircraft auxiliary power unit (APU). A portable computer is couplable of download the fault data captured in a memory of the ECU. The fault data corresponds to one or more instances of APU failure. The computer is further programmed to compare the fault data to predetermined fault patterns stored in a database. Each record of the database has one of the fault patterns, a corresponding fault indication, and a corresponding service recommendation indication. The computer is further programmed so that when a record in which the fault pattern matches the fault data is found, the corresponding fault indication and service recommendation are retrieved from the database and provided to the technician via the computer's display or other suitable output mechanism.
Owner:HAMILTON SUNDSTRAND CORP
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