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4042 results about "Troubleshooting" patented technology

Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state.

Systems and methods for encoding knowledge for automated management of software application deployments

A method of encoding knowledge is disclosed, which can be used to automatically detect problems in software application deployments. The method includes accessing a source of knowledge describing a problem known to occur in deployments of a particular software application, and which identifies a plurality of conditions associated with the problem. An encoded representation of the knowledge source is generated according to a predefined knowledge encoding methodology. The encoded representation is adapted to be applied automatically by a computer to analyze data representing a current state of a monitored deployment of the software application to detect whether the conditions and the problem exist therein. In various implementations, the encoded representation of the knowledge can include queries for deployment information, information concerning the relative importance of the conditions to a detection of the problem, and/or logical constructs for computing a confidence value in the existence of the problem and for determining whether to report the problem if some of the conditions are not true. The knowledge source can comprise a text document (such as a knowledge base article), a flowchart of a diagnostic troubleshooting method, and the like. Also disclosed are methods of at least partially automating the encoding process.
Owner:CITRIX SYST INC

Smart card for recording identification, and operational, service and maintenance transactions

A computerized "smart card" which has a read / write memory and formatted data storage blocks is used to track the life history of one or more associated machine(s) (e.g., vehicles, medical instrumentation and apparatus, business and copying machines, etc.). The smart card can store a variety of information including machine identification, hardware / software specifications, debit / credit, regulated performance, warranty / insurance, maintenance / service and operational transactions that might impact the hardware, software or the intended operation or performance of the machine. The smart card will be equipped to interact with any of a plurality of autonomous reader / writer smart card units and computer-based reader / writer smart card units that may be equipped to interact with any of the plurality of computer databases through the utilization of land or wireless communications links. Preferably, each smart card will be associated with one or more specific machines at the time of sale of the machines, and will be periodically updated at each transaction (e.g., repair, scheduled maintenance, transfer of title, etc.) using reader / writer units operated by service technicians, repair shops, insurance agents, or the like. Thus, upon transfer of title of the machine, the smart card will also be transferred to provide the new owner with a complete life history for the machine. The stored life history can be used for valuation, maintenance scheduling, problem trouble shooting, and other applications. In the case of a single card being associated with a group of machines (e.g., a company with a fleet of cars, trucks or buses, or a company with several photocopiers, etc.), the card can also be used to track the scheduled replacement of individual machines within the group. Provisions are also made to associate new cards with existing machines to track the future life history of a particular machine.
Owner:Q INT

Method for using a smart card for recording operations, service and maintenance transactions and determining compliance of regulatory and other scheduled events

A computerized "smart card" which has a read/write memory and formatted data storage blocks is used to track the life history of one or more associated machine(s) (e.g., vehicles, medical instrumentation and apparatus, business and copying machines, etc.). The smart card can store a variety of information including machine identification, hardware/software specifications, debit/credit, regulated performance, warranty/insurance, maintenance/service and operational transactions that might impact the hardware, software or the intended operation or performance of the machine. The smart card will be equipped to interact with any of a plurality of autonomous reader/writer smart card units and computer-based reader/writer smart card units that may be equipped to interact with any of the plurality of computer databases through the utilization of land or wireless communications links. Preferably, each smart card will be associated with one or more specific machines at the time of sale of the machines, and will be periodically updated at each transaction (e.g., repair, scheduled maintenance, transfer of title, etc.) using reader/writer units operated by service technicians, repair shops, insurance agents, or the like. The stored life history can be used for valuation, maintenance scheduling, problem trouble shooting, and other applications.
Owner:Q INT

APU troubleshooting system

A system, method, and computer program product assist a technician in troubleshooting an aircraft auxiliary power unit (APU). A portable computer is couplable of download the fault data captured in a memory of the ECU. The fault data corresponds to one or more instances of APU failure. The computer is further programmed to compare the fault data to predetermined fault patterns stored in a database. Each record of the database has one of the fault patterns, a corresponding fault indication, and a corresponding service recommendation indication. The computer is further programmed so that when a record in which the fault pattern matches the fault data is found, the corresponding fault indication and service recommendation are retrieved from the database and provided to the technician via the computer's display or other suitable output mechanism.
Owner:HAMILTON SUNDSTRAND CORP

Arrangement for automated fault detection and fault resolution of a network device

Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem / resolution information. The rules based troubleshooting system, upon correlating the databases for the problem / resolution information, provides a service notification message as a response to the event, and selectively includes the problem / resolution information for the network device.
Owner:CISCO TECH INC

Method and apparatus for tracing hardware states using dynamically reconfigurable test circuits

A method and apparatus for tracing hardware states using dynamically reconfigurable test circuits provides improved debug and troubleshooting capability for functional logic implemented within field programmable logic arrays (FPGAs). Special test logic configurations may be loaded to enhance the debugging of a system using FPGAs. Registers are used to capture snapshots of internal signals for access by a trace program and a test multiplexer is used to provide real-time output to test pins for use with external test equipment. By retrieving the hardware snapshot information with a trace program running on a system in which the FPGA is used, software and hardware debugging are coordinated, providing a sophisticated model of overall system behavior. Special test circuits are implemented within the test logic configurations to enable detection of various events and errors. Counters are used to capture count values when system processor execution reaches a hardware trace point or when events occur. Comparators are used to detect specific data or address values and event detectors are used to detect particular logic value combinations that occur within the functional logic.
Owner:IBM CORP

Processing a user inquiry

Processing a user inquiry includes receiving the user inquiry from an input source. The inquiry may then be processed by a processing device to determine various inquiry factors. These factors provide an indication of the content of the inquiry, such as words associated with particular problems, the software or hardware at issue, version information, and other information. The processing device then searches a database using the inquiry factors to retrieve solution information. This solution information includes information regarding troubleshooting and fixing different problems that the user may have encountered. A solution document is generated using this solution information. Using a routing device, the solution document and the user inquiry is thereupon provided to a support assistant to provide directed support to the user.
Owner:SAP AG

Wireless based troubleshooting of customer premise equipment installation

Troubleshooting of customer premise equipment installation includes receiving a request for troubleshooting information over a wireless link. The troubleshooting also includes providing information relating to an attempt to activate the customer premise equipment over the wireless link in response to receiving the request for troubleshooting information over the wireless link.
Owner:SBC KNOWLEDGE VENTURES LP

Method for real-time visualization of BGP analysis and trouble-shooting

The present invention comprises a multi-tier system. Major goals of the system are to 1) clearly visualize BGP dynamics and alert/report important deviation of BGP dynamics to avoid overwhelming the operators with too much information and 2) analyze the root cause of the problems by using a multi-tier approach, with a light-computational analysis and high-level classification for a real-time problem identification followed by a more rigorous off-line analysis for a further and more detailed trouble shooting. An example embodiment is provided that comprises four modules. The first module comprises a distributed family of collectors in charge of collecting real-time network information. The second module filters out non-relevant prefixes and extracts and profiles key features of the network information. The third module monitors BGP activity from both an Internet-AS and single-AS perspectives by displaying the data in real time and highlighting major shifts or divergence from historical baselines with comprehensive layouts. The forth module is run off-line to focus on a few relevant events that are selected through the first three modules. This is usually a time-consuming phase of the process due to the different temporal and/or spatial correlation that must be run across several sets of data. During this phase, the system can spend more time to better identify the real cause of the problem.
Owner:THE BOEING CO

Dynamic generation of context-sensitive data and instructions for troubleshooting problem events in information network systems

A system and method for dynamically providing information to an administrator of a computing environment such as an administrator of a network system that is relevant to a particular problem event. This information includes contextual instructions and diagnostic data that will assist the network administrator in the analysis of the problem event. Generally, the invention automatically obtains from relevant computing environment entities pertinent information likely to be necessary to troubleshoot the particular problem event. The context-sensitive information is presented dynamically on a display for consideration and interaction by the network administrator. Specifically, the invention includes a database of executable troubleshooting (TS) profiles each specifically designed for a particular type of problem event. Each such TS profile references one or more troubleshooting data miner modules included in a library of such modules that accesses particular hardware or software entities in the network system for particular information. When a TS profile is invoked to assist a network administrator troubleshoot a particular type of problem event, the referenced data miner modules are executed and generate or cause the generator of troubleshooting instructions and diagnostic data which is then displayed to the network administrator.
Owner:VALTRUS INNOVATIONS LTD

Playing card shuffler with differential hand count capability

A programmable card handling machine with a display and appropriate inputs for adjusting the machine to any of a number of games comprises inputs including a number of cards per hand selector, a card game selector, a number of hands delivered selector and a trouble-shooting input. These features also provide for interchangeability of the apparatus for many different games, for many types of cards or decks and in different locations thereby reducing the number of back-up machines or units required at a casino. The display may include a game mode or game selected display, and use a cycle rate and / or hand count monitor and display for determining or monitoring the usage of the machine. The card-handling machine is capable of randomly selecting numbers of cards to be delivered in a hand of cards to players and the dealer during a round of a casino table card game.
Owner:LNW GAMING INC
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