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72results about How to "Shorten service time" patented technology

Identify caller preferences

The present invention is directed to a user communication device 174, 180 for interacting with a contact center 100, comprising a user interface operable to initiate a real-time communication with a contact center 100 and an information transmission agent 184 operable, before the real-time communication is routed to a resource associated with a contact center 100, forward to the contact center 100 at least one message comprising personal information 188 of the user. The personal information 188 is not associated with the user communication device 174, 180.
Owner:AVAYA INC

System and method for handling shared resource writes arriving via non-maskable interrupts (NMI) in single thread non-mission critical systems with limited memory space

A system and method for handling shared resource writes arriving via non-maskable interrupts in single thread non-mission critical system with limited memory space includes a queue for providing temporary storage of a write request. The queue is accessible by lower or higher priority processes for the servicing of the write requests. Upon completion of service to the write requests the system returns control to the standard operations of the single thread system.
Owner:AVAGO TECH WIRELESS IP SINGAPORE PTE

Assistance method and device for service center agent

The invention provides an assistance method and device for a service center agent. The assistance method for the service center agent comprises the steps of: generating a keyword according to the interaction of a client and the service center agent; looking for a template matched with the keyword according to the keyword; and executing an operation corresponding to the template. By adopting the assistance method for the service center agent provided by the invention, the agent can provide services for the user more quickly, thereby shortening the service duration and improving the working efficiency.
Owner:ZTE CORP

Overload control method for access media gateway and corresponding access media gateway

ActiveUS20080117809A1Dependence can be reduced and eliminatedReduce the impactError preventionTransmission systemsTelecommunicationsTraffic load
The present invention provides an overload control method for an access media gateway and the corresponding access media gateway. The access media gateway restricts call of a subscriber coupled thereto and acting as a calling side or a called side. Different overload levels and calls with high priority to be guaranteed for the respective overload levels are set at the access media gateway. The subscriber of the access media gateway acting as a calling side or a called side determines an overload level upon detection of its own overload, judges whether the call is a call with high priority to be guaranteed for the overload level. If it is a call with high priority to be guaranteed for the overload level, the call is processed in accordance with a normal call flow; otherwise, the call is rejected. The present invention protects an AG system from breakdown at a high traffic load, and efficiently guarantees connection of the call with high priority including an emergency call and / or a call via a subscriber port with high priority, which can reduce dependence on the MGC, prevent the MGC from overload and rapidly alleviate the overload of the AG, so that the time period in which the service is influenced is shortened.
Owner:HUAWEI TECH CO LTD

Methods of adjusting shunting strategy and shunting user request, apparatuses and system

The invention discloses a method of adjusting a shunting strategy and an apparatus thereof, a method used for shunting a user request, an apparatus and a system thereof, and another method used for shunting the user request and an apparatus thereof. The method of adjusting the shunting strategy comprises the following steps of acquiring correlation information of the user request in a waiting queue; according to the correlation information of the user request, selecting the shunting strategy, wherein the shunting strategy means that the user request in the waiting queue is shunted to a strategy adopted by a service queue; determining whether the current shunting strategy is the same with the selected shunting strategy; and if the current shunting strategy is different from the selected shunting strategy, adjusting the current shunting strategy into the selected shunting strategy. By using the technical scheme provided in the invention, disadvantages that a single shunting strategy is fixedly used and the shunting strategy can be changed through manual intervention in the prior art are overcome; the shunting strategy can be automatically and timely adjusted under different application scenes; and the corresponding shunting strategy is used to shunt the user request.
Owner:ADVANCED NEW TECH CO LTD

Method for preparing sterilizing and self-cleaning dining table

The invention discloses a method for preparing a sterilizing and self-cleaning dining table and belongs to the technical field of dining tables. According to the method, an antibacterial active ingredient, i.e., tea polyphenols is extracted from green tea leaves and serves as a natural antibacterial agent, nano-titania with photocatalytic degradation action serves as a self-cleaning material, rich amino groups, which are produced by biological nitrogen fixation of soybean rhizobia, are used for carrying out surface modification on the titania so as to increase surface hydrophilic groups of the titania and enable the modified titania to have an oleophobic effect, a coating material is prepared through compounding the antibacterial agent, the self-cleaning filler and a fluorinated pre-emulsion, the surface of a dining table substrate is coated with the coating material, then, natural air-drying is carried out, and thus the sterilizing and self-cleaning dining table can be prepared. A coating of the dining table prepared by the method has an oleophobic property, so that oil stains hardly remain after wiping, an antibacterial and self-cleaning effect can be achieved under the photocatalysis of the titania and the antibacterial performance of the tea polyphenols, the problem that ordinary dining tables are prone to oil stain remaining and bacterium propagating is effectively solved, the safety of eating of eaters is guaranteed, and thus the application prospect is broad.
Owner:陈毅忠

System and method for automating and improving self service experience

InactiveUS20140156326A1Save timeDecrease service timeCommerceService experienceDatabase
A contact center includes a plurality of work item queues or repository of pending work and a plurality of agents servicing work items from the plurality of work item queues. The contact center further includes a self service system that is operable to harvest information related to customers from a context store, tailor a self service configuration for a customer based on the harvested information, and provide a self service interaction to the customer based on the tailored self service configuration.
Owner:AVAYA INC
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