Patents
Literature
Hiro is an intelligent assistant for R&D personnel, combined with Patent DNA, to facilitate innovative research.
Hiro

3021 results about "Service process" patented technology

Whether your organization produces goods or offers services, the service process defines the customer experience. It will either lead to customer satisfaction, referrals, and repeat business, or even disappointment. As a business owner or manager, it is vital for you to be in control of the service process.

Place specific buddy list services

An information service provides search and notifications to inform when certain people (e.g., friends, family, business contacts, etc.) are nearby so as to facilitate communications with those people. Users may define lists of people whose locations may be tracked by positioning equipment based on personal communications / computing devices carried by the people. The information service processes this people and place data to identify those of the listed people that are in the user's vicinity, and provide notifications and user-initiated search results informing the user such as via the user's personal communications / computing device.
Owner:MICROSOFT TECH LICENSING LLC

Trusted Integrity Manager (TIM)

A system for use with a trusted service manager (TSM) and a mobile device having a subscriber unique identifying data, according to one embodiment, includes: a server in which the server validates an application against the unique and identifying data of the mobile device and provides the validated application for the mobile device; and a secure element (SE) acting as a client in which the SE is present in the mobile device as client; the validated application from the server is installed in the SE; and the SE is adapted to execute the validated application to perform a service process. The service process includes enablement of payment functions on the mobile device, in which enablement of payment functions includes: providing secure communication between the mobile device and the server; secure provisioning of a payment instrument on the mobile device, wherein authentication and verification for the payment instrument on the mobile device is provided by the server; and binding the payment instruments and the validated application to the mobile device to provide a strong ID management for enhanced user protection and system security and integrity.
Owner:PAYPAL INC

Place specific buddy list services

An information service provides search and notifications to inform when certain people (e.g., friends, family, business contacts, etc.) are nearby so as to facilitate communications with those people. Users may define lists of people whose locations may be tracked by positioning equipment based on personal communications / computing devices carried by the people. The information service processes this people and place data to identify those of the listed people that are in the user's vicinity, and provide notifications and user-initiated search results informing the user such as via the user's personal communications / computing device.
Owner:MICROSOFT TECH LICENSING LLC

Load balancing in a distributed telecommunications platform

Processing is allocated within a distributed telecommunications at two levels—the component level and the process level. At the component level, a virtual switch is employed to route service requests to one of a group of components that are configured to process the service request. The decision can be made autonomously by the virtual switch or entirely based on information provided by the component or even by a combination of both. At the process level, each component establishes multiple instances of the serving process and then selects one instance to process the service requests. The component monitors the processing burden of the instance of the process and if a degradation in performance is anticipated, the component selects an alternative instance of the serving process to handle subsequent requests.
Owner:GLENAYRE ELECTRONICS INC

Systems and methods for distributing remote technical support via a centralized service

The solution described herein provides an innovative use of remote services technology integrated with service personnel onsite at the point of service, such as a consumer repair outlet, to provide a pool of technical support resources to service a widely distributed resource need, such as support and repair resource needs of a chain of consumer outlets or an aggregated group of single proprietor consumer outlets. With this solution, qualified technical resources are provided from a central location to service a widely distributed retail environment. This is on-demand online remote support service is called or referred to as “support from a spigot.” The distribution method enables the delivery of higher quality, more reliable and overall lower cost services. Instead of requiring dedicated technical resources at each location, lower skilled labor may be deployed at the location to enable the remote technical support services process.
Owner:PLUMCHOICE

E-mail certification service

A method is provided to handle an electronic mail message such that the receiver of the e-mail message can verify the integrity of the message. A request is provided from a sender's side to a service. The request includes information regarding the e-mail message. The service processes at least a portion of the request to generate a result. For example, the service may encrypt the portion of the request, according to a public / private key encryption scheme, to generate a digital signature as the result. The service provides the result to the sender's side. At the sender's side, the result is incorporated into the e-mail message and the result-incorporated message is transmitted via an e-mail system. At the receiver's side, the result-incorporated e-mail message is processed to assess the integrity of the received e-mail message.
Owner:FIRST INFORMATION SYST

Distributed server load balancing method based on SDN

The invention discloses a distributed server load balancing method based on the SDN. Through the advantage of the SDN structure where a control face and a forwarding face are separated, a user access request arrives at a certain device on the SDN, then, an SDN controller dynamically dispatches the user access request to an appropriate server according to the network running state, and therefore server load balancing is achieved. By means of the distributed server load balancing method, comprehensive fault tolerance can be achieved from the access process and the forwarding process to the service process, the total load bearing capacity of a server cluster is brought into full play, and running expandability and running reliability of the whole system are improved.
Owner:SUZHOU INST FOR ADVANCED STUDY USTC

System and method for providing a global real-time advanced correlation environment architecture

A method and system are disclosed for efficiently correlating network events within a data processing system and then transmitting messages to various network entities in response to an occurrence of a particular network event. According to the present invention, a network mediation service receives raw message streams from one or more external networks and passes the streams in real-time to the event notification service. The event notification service then passes the message to the message parsing service for processing. After the message has been parsed by the message parsing service, it is passed back to the event notification service which passes the message along an event channel to the network management service. The message is also passed to the event correlation service for event correlation. A knowledge-based database of message classes that define how to interpret the message text are used by the event correlation service to match correlation rule conditions to the observed events. After event correlation service processes the parsed event, it is passed to the network management service for resolution.
Owner:VERIZON LAB

Cloud mode streaming media service platform

InactiveCN101635635AOvercome the problem of not being able to meet the needs of multiple end usersSpecial service provision for substationService flowContent distribution
The invention provides a cloud mode streaming media service platform which comprises a navigation module, a data module, a control module and a content distribution network module. The navigation module is used for judging various types of terminals, accessing the terminals to the cloud mode streaming media service platform according to the types of the terminals and transmitting requested data stream to the terminals; the data module is used for storing video data; the control module is used for transmitting the video data to the terminals through content distribution networks according to requests of the terminals; and the content distribution network module is used for accessing the terminals to a closest server with requested contents in the data module through the navigation module. Through the realization of system architecture and service flow, the invention provides the cloud mode streaming media system platform which can meet demands of various terminal users for streaming media.
Owner:卫小刚

Multitask concurrent executive system and method for hybrid network service

InactiveCN101741850AIntegrate business capabilitiesHybrid network services are flexible and diverseData switching networksService flowMedia controls
The invention relates to a multitask concurrent executive system and a method for hybrid network service. The system comprises a client side, a load-balancing server, a signalling / media control server and an application server cluster. The running method thereof is as follows: after the client side receives a service request, the load-balancing server selects an optimum application server and transmits the service request to a service bus thereof. After an admission control module of the application server carries out admission control on the request, the service bus transmits the request to a dynamic flow execution engine, the dynamic flow execution engine starts a service flow corresponding to the request to analyze and process, and the service bus calls a corresponding service capability component in a low deferred event service engine and interacts with the signalling / media control server through the resource adapter so as to call the service resource of the latter; and a processing result is returned to the client side according to a reverse process. The multitask concurrent executive system supports the supply of hybrid network service over a telecommunication network and the internet and the multitask concurrent on a heterogeneous network and terminals.
Owner:BEIJING UNIV OF POSTS & TELECOMM

System, method and computer program product for process migration with planned minimized down-time

A system, computer program product and method for a running process migration with planned minimized down-time. The method facilitates fast and efficient process migration by performing background data synchronization prior to actual process migration. The service slowdown is reduced by employing two-stage transfer method. During a first stage the service, being executed on the original machine, does not stop and all the available data required by this process is being copied. After the first stage is completed the service continues to be executed without an interruption, while the most of the data associated with the service process is already transferred to the new machine. During the second stage the execution of the service on the first machine is stopped. The files, which were not available during the first stage, are now copied. Then the execution of service is started on the second machine. The down-time is reduced to the duration of the second stage.
Owner:VIRTUOZZO INT GMBH

Digitized city management data sharing system based on cloud data

ActiveCN105023188AResponsibilities and rights are clearly definedReal-time acquisitionData processing applicationsUrban managementDigitization
The invention discloses a digitized city management data sharing system based on cloud data, which comprises a city management cloud center, wherein the city management cloud center comprises supervision data wireless acquisition equipment (city management equipment), an application layer, a cloud data center, an application maintenance layer and a provincial city management cloud center infrastructure layer; and an intelligent city management digitalized city management platform provides services to cities through special departments, a command center and a monitoring center. The digitized city management data sharing system adopts an intelligent city management and construction mode based on cloud calculation, and reduces the problems that the service processing unit has difficulty in maintaining system functions, service process and data processing.
Owner:TAIHUA WISDOM IND GRP CO LTD

Method and system for a service process to provide a service to a client

Method and system for a service server to provide a service to a client. The client (C) sets up a secure session to an authentication server (CAP) and sends its identifier and a service request stating the required service. The authentication server verifies the client identifier and sends the service request to a service authorization server (DAP). The authorization server checks whether the required service may be provided and sends the authorized service request to the authentication server. The authentication server generates a token, associated with the authorized service request. Via the secure session, the authentication server sends the address of the relevant service server and the token. The client sends the token to the service server, which then sends the token to the authentication server. The authentication server fetches the service request associated with the token and forwards it to the service server, after which the service server gives the client the required service.
Owner:NEDERLANDSE ORG VOOR TOEGEPAST-NATUURWETENSCHAPPELIJK ONDERZOEK (TNO)

Method and system for customer service process management

A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.
Owner:REWARD HEALTH SERVICES INC +1

System and method of tracking objects being serviced

A system of tracking objects through a service process at a service shop comprises a computer network configured to track movement of tagged service objects from physical location to physical location within the service shop. The computer network comprises tag readers with antennae configured to receive transmissions from tags encoded with identifiers and connected to associated tagged service objects. The tag readers transmit identifiers obtained from the tag transmissions together with an indication as to which antenna received each transmission. Servers receive the identifiers transmitted from the tag readers and determine, based at least on the identifiers and which tag reader antenna received the transmissions, which physical location each service object associated with the received identifiers occupies. Client workstations generate a visual map of physical locations together with summary status information showing which service objects occupy the displayed physical locations.
Owner:NIX JAMES L JR

Named sockets in a firewall

A proxy device such as a firewall uses an internal socket namespace such as a text string such that connection requests must be explicitly redirected to a listening socket in the alternate namespace in order to connect to a service. Because external connections cannot directly address the listening socket or service, greater security is provided than with traditional firewall or proxy devices. To receive a redirected proxy connection, a service process creates a listening socket and binds a name in an alternate namespace to the socket before listening for connections.
Owner:MCAFEE LLC

Method and device for rapidly operating smart mobile terminal in blank screen state

The invention discloses a method for rapidly operating a smart mobile terminal in a blank screen state. The method comprises steps as follows: S1, a screen of the smart mobile terminal is divided into N areas in a user-defined manner according to the size of the screen; S2, an area application mapping relation table is defined and defines the mapping relation of screen operation gestures and corresponding service processes in different screen areas; S3, the screen areas operated according to user gestures are identified, and operation gesture information of a user to the screen area is acquired; S4, the corresponding service processes corresponding to the operation gesture information in the area application mapping relation table are looked up; and S5, if the corresponding service processes are successfully looked up and compared, the corresponding service processes are executed. The screen is divided into a plurality of areas, the clicking gestures are defined by the user, meanwhile, the application and implementation function which correspond to different areas can also be defined by the user, the application service of the terminal is rapidly started in the blank screen state, the applicability is wide, and the user experience is excellent.
Owner:GUANGDONG OPPO MOBILE TELECOMM CORP LTD

College teaching resource digitization system and using method thereof

The invention relates to a college teaching resource digitization system which comprises a front-end teaching video recording device arranged in a teaching building. The front-end teaching video recording device is connected with an internet exchanger which is connected with a campus network center through a firewall, and a streaming media server, a mobile streaming media server, a storage server, a database server and a Web server are arranged in the campus network center. The using method of the college teaching resource digitization system includes: software module achieving of the front-end teaching video recording device, the streaming media server, the mobile streaming media server and the Web server, automatic video recording of the front-end teaching video recording device, and remote live telecast or requested broadcasting for students or teachers in colleges so as to watch teaching class services and the like. By means of the system and the method, resources of the front-end teaching video recording device can be comprehensively managed, distributed in-campus teaching resources can be formed, educational administration and teaching resources can be perfectly integrated, and remote real-time management and maintenance can be achieved.
Owner:中科驰睿(河南)智能科技有限公司

Application program testing method and system based on service process control

The invention provides an application program testing method and system based on service process control. According to the method, distribution type automated testing is conducted on application programs through the steps of defining a test case, obtaining automatic testing script, setting up a corresponding relation, defining the testing process, defining the test plan and executing the test task. Correspondingly, the invention provides a system. The system comprises a data storage unit, a process management unit, a task establishing unit, a task executing unit and the like. The method and system are designed for the highly-procedural application programs and are the method and system based on the testing process control. According to the application program testing method and system based on service process control, the testing coverage rate can be effectively improved, the testing quality is improved, the testing cost is reduced, the staff efficiency is improved, the environment maintaining cost is reduced, and the time spent on traditional automated testing is shortened.
Owner:重庆天极云服科技有限公司

Distributed-leader-election service for a distributed computer system

Embodiments of the present invention provide methods and systems for leadership allocation in a distributed computer system. In certain embodiments of the present invention, a leader-election-service process runs within each node of a distributed computer system, together cooperatively providing a distributed-leader-election service. The distributed-leader-election service employs a distributed consensus service to manage distributed state information related to roles and leadership allocation within a distributed computer system. Client processes within each node interface with the leader-election-service process of the node in order to assume leadership of particular roles within the distributed computer system. Leadership-allocation management is thus centralized, within each node. In alternative embodiments, the distributed-leader-election service may be implemented as a collection of library routines that run in the context of client processes.
Owner:HEWLETT-PACKARD ENTERPRISE DEV LP

Computerized system and method for handling network traffic

A computerized system and method for processing network content associated with multiple virtual domains. The processing may include anti-malware scanning and / or content filtering. The content associated with multiple domains may be processed in the same daemon process. In response to connection requests from virtual domains, the service process creates separate sockets to communicate with each virtual domain. A global configuration management module is used to provide configuration parameters for each session to the service process. A logging manager processes both the global logs and the logs from each virtual domain. Alternatively, the service process may initiate other service processes to handle incoming connections from one or more virtual domains, in order to better utilize resources in a multiple-CPU environment. Different service processes may be used to handle various aspects of content processes, for example one process may handle anti-malware scanning, while another process may handle content filtering.
Owner:FORTINET

HANDOVER METHOD FOR MOBILE WiMAX NETWORK BASED ON HUMAN MOBILITY BEHAVIOR

InactiveUS20100144353A1Efficient and less time-consume HOEfficient, less time consuming HO of an MSSWireless commuication servicesWireless communicationService flowUnique identifier
A Handover method in a mobile WiMAX network includes sending a list of target BSs for possible HO acquired by an MSS to a serving BS; providing, at the serving BS, a HO request to the target BSs in the list along with an unique identifier indentifying the MSS to collect association responses from the target BSs; providing, at the serving BS, the association responses along with the unique identifier to the MSS so that the MSS performs scanning and ranging processes; performing resource reservation for possible HO at the target BSs; setting up service flows at a target BS selected among the target BSs; bi-casting data from the serving BS to the MS and the selected target BS before the connection break with the serving BS; and performing, at the MSS, an initializing procedure to connect with the selected target BS as a new serving BS.
Owner:KOREA ADVANCED INST OF SCI & TECH

Workflow engine implement method based on dynamic language and event processing mechanism

ActiveCN103279840ASolve the disadvantages of needing to use fixed code binding businessFlexible configurationResourcesSoftware engineeringControl data
The invention discloses a workflow engine implement method based on a dynamic language and an event processing mechanism, and belongs to the technical field of computer system platforms. An event mechanism is interacted with a service application interface and a backstage service component by the adoption of a low-coupled mode, a main engine loading a dynamically configured working process defines and generates control data and workflow instance data, task flow and dynamic scheduling are carried out by combining service events, dynamic configuration is carried out on the scheduling rule by adopting a service rule language, and real-time adjustment can be carried out according to service change. The event processing mechanism interacts with the backstage service component through synchronous and asynchronous messages, technological realization and services are separated from each other, the defect that a traditional workflow engine needs to adopt a solidified code for binding service is overcome, and efficiency and integration of the service process and the technology are truly achieved.
Owner:BEIJING SHOUGANG AUTOMATION INFORMATION TECH

Indication of service flow termination by network control to policy decision function

When an authorization and / or control element like a policy control network element is involved in the authorization and / or control of a service flow in a communication connection controlled, a network control element, such as a GGSN, controlling the communication connection determines a termination of the thus authorized and / or controlled service flow and informs the policy control network element about the termination thereof. The policy control network element may then remove service attributes and / or QoS attributes related to this service flow. Furthermore, the communication connection in the communication network can be modified on the basis of stored information which represents a state before the establishment of the service flow.
Owner:NOKIA TECHNOLOGLES OY

WAP (wireless application protocol) gateway, service processing method thereof and WAP proxy server

The invention discloses a WAP (wireless application protocol) gateway and a service processing method thereof, in order to differently process various services, avoid the mutual influence among various services, increase the processing capability of WAP gateway and increase the stability for supplying service by the WAP gateway. The service processing method of the WAP gateway comprises the following steps: when a load balancing device receives a service access request with identification information initiated by a mobile terminal, confirming the service type of the service access request according to the identification information, selecting a WAP proxy server from a server group for supplying service to the service type, transmitting the service access request to the selected WAP proxy server, and performing corresponding service process on the received service access request by the WAP proxy server based on the service type for supplying service. The invention also discloses a WAP proxy server.
Owner:XINYANG BRANCH HENAN CO LTD OF CHINA MOBILE COMM CORP

Secure communication method, terminal device, authentication server, computer program, and computer-readable recording medium

A secure communication method is performed in a system including a terminal device and an authentication server. The terminal device has at least one service process supplying a service to other terminal devices and a user authentication process performing authentication of a user, which processes run on the terminal device. The authentication server has an encryption key of the service process, registered therein in advance. The secure communication method includes the steps of generating a secret key used for achieving secure communication between the service process and the user authentication process by the authentication server, the generation being performed independently of the user authentication process; and encrypting the generated secret key with the encryption key of the service process to transmit the encrypted secret key to the service process by the authentication server.
Owner:CANON KK

Education cloud platform and implementation method thereof

The invention discloses an education cloud platform and an implementation method thereof. The education cloud platform comprises a cloud platform user layer, a cloud platform service logic layer and a cloud platform resource management layer. The cloud platform user layer orientates to a terminal user, is cloud equipment physically, provides a graphic user interface based on a browser for the user, responds to a user resource request of the client end, and displays the process interface and the result information of services to the user. The cloud platform service logic layer is used for establishing source service information, responding to the resource service request from the cloud platform user layer, conducting service logic operation on service request information, and integrating and managing the cloud platform resource management layer. The cloud platform resource management layer is used for conducting open description capable of being recognized by a computer on education resource information, conducting storing in a database table mode, completing the daily service management of an underlying resource pool and classifying and checking upload resources. According to the education cloud platform and the implementation method thereof, cloud service modules can be quickly selected according to the learning activity demand of the cloud user, a service process integration scheme is generated, and therefore the scheme is delivered to the cloud user in a cloud service mode.
Owner:SHANGHAI DIANJI UNIV

Automatic service generating system and automatic service generating method both of which are based on imaging service scene and field template

The invention discloses an automatic service generating system and an automatic service generating method both of which are based on an imaging service scene and a field template. The automatic service generating system comprises a browser, a server and a database. When customizing software or a service, the user drags a graph tag in a graphic interface of the browser firstly and then establishes an application scenario of the software or the service. The system analyzes the application scenario into two description files including a service procedure and a user demand through a graph mapping library, finds the field template meeting the requirement of the user in a field template library through the analyzing result and carries out dynamic customization or extension on the field template. Through searching and testing, components which are found in a component library and can achieve the setting purpose are added into the field template which is customized and includes the software or the service procedure structure and the service description information of the service procedure structure, and the process of generating the software / the service is achieved. At last, the testing and deployment are carried on the generated software / the service to enable the user to be accessed to or to use the customized software or the service. The automatic service generating system is easy and convenient to operate and maintain, and the user coverage is wide.
Owner:BEIJING UNIV OF POSTS & TELECOMM

Remote process transfering method and system in distribution type control system

ActiveCN1852209AMasking complexityRealize dual network redundancy switching functionData switching by path configurationDistribution controlControl system
Following modules are included at two ends of remote procedure call (RPC): external interface module for providing external uniform interface; client end module and server end module accessible by the external interface module; network interface module accessible by modules at client end and server end; and module of service process thread pool accessible by the server module. After receiving message of RPC, the external interface module obtains all configuration parameters of server task, creates an instance of client end module, and initiates call; client end module accomplishes packaging data and slicing segment, the network interface module sends the packaged data and sliced segment to server module at opposite end as well as carries out switching processes; after recombining segment of RPC messages, server module starts process threaded, and returns result back to caller along original route. Features are: easy of use, masking complexity, and redundant dual networks switching.
Owner:北京和利时控制技术有限公司

Method and system for customer service process management

A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.
Owner:REWARD HEALTH SCI LLC +1
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products