3020 results about "Service process" patented technology

An information service provides search and notifications to inform when certain people (e.g., friends, family, business contacts, etc.) are nearby so as to facilitate communications with those people. Users may define lists of people whose locations may be tracked by positioning equipment based on personal communications / computing devices carried by the people. The information service processes this people and place data to identify those of the listed people that are in the user's vicinity, and provide notifications and user-initiated search results informing the user such as via the user's personal communications / computing device.

A method is provided to handle an electronic mail message such that the receiver of the e-mail message can verify the integrity of the message. A request is provided from a sender's side to a service. The request includes information regarding the e-mail message. The service processes at least a portion of the request to generate a result. For example, the service may encrypt the portion of the request, according to a public / private key encryption scheme, to generate a digital signature as the result. The service provides the result to the sender's side. At the sender's side, the result is incorporated into the e-mail message and the result-incorporated message is transmitted via an e-mail system. At the receiver's side, the result-incorporated e-mail message is processed to assess the integrity of the received e-mail message.

The invention discloses a method for rapidly operating a smart mobile terminal in a blank screen state. The method comprises steps as follows: S1, a screen of the smart mobile terminal is divided into N areas in a user-defined manner according to the size of the screen; S2, an area application mapping relation table is defined and defines the mapping relation of screen operation gestures and corresponding service processes in different screen areas; S3, the screen areas operated according to user gestures are identified, and operation gesture information of a user to the screen area is acquired; S4, the corresponding service processes corresponding to the operation gesture information in the area application mapping relation table are looked up; and S5, if the corresponding service processes are successfully looked up and compared, the corresponding service processes are executed. The screen is divided into a plurality of areas, the clicking gestures are defined by the user, meanwhile, the application and implementation function which correspond to different areas can also be defined by the user, the application service of the terminal is rapidly started in the blank screen state, the applicability is wide, and the user experience is excellent.

A method and system for managing customer service processes for individual customers and populations of customers. In a specific embodiment within the health care field, a clinician creates or updates a draft care plan for a patient using generic or locally-adapted template metadata and tailors the draft care plan to the particular patient. The draft care plan includes a list of specific services (health care interventions) to be provided to the patient. The draft care plan can be routed to members of an inter-disciplinary team for input. Once finalized, workflow processes are instantiated for each intervention on the care plan. An itinerary is created for any required patient encounters, optimized using an algorithm that considers pre-existing process instances. A workflow automation server manages the execution of each workflow process instance, invoking resources according to workflow process specification metadata and workflow task type metadata. Care plans and encounter itineraries are automatically translated to a patient-understandable form and made available to patients online and via printed copy. Clinical practice and outcomes data are analyzed to identify opportunities for improvement of the metadata. The method and system also allows for the selection of a population of patients, the analysis of population data to identify opportunities for interventions (needed services), and the initiation of population interventions through batch updates to individual care plans.