1439 results about "Service experience" patented technology

A system and method for providing multi-services within a communication network according to various exemplary embodiments can include storing, in a database of a computer, user-defined sets of rules and instructions for providing multi-services to end user devices connected to a communication network comprising a Hybrid Fiber-Wireless (HFW) network having policy management capabilities. The system and method can receive, at one or more processors, the user-defined sets of rules and instructions from a plurality of end users via a plurality of end user devices. The system and method can configure a virtual network for each end user within the communication network using the policy management capabilities based on the user-defined sets of rules and instructions provided by each end user. The user-defined sets of rules and instructions define provisioning and delivery of resources and services provided by the communication network to the end user.

With fast notification of changes to a clustered computing system, through which a number of events are published for system state changes, applications can quickly recover and sessions can quickly be rebalanced. When a resource associated with a service experiences a change in status, such as a termination or a start / restart, a notification event is immediately published. Notification events contain information to enable subscribers to identify, based on matching a session signature, the particular sessions that are affected by the change in status, and to respond accordingly. This allows sessions to be quickly aborted and ongoing processing to be quickly terminated when a resource fails, and allows fast rebalancing of work when a resource is restarted.

A system and method for providing multi-services within a communication network according to various exemplary embodiments can include storing, in a database of a computer, user-defined sets of rules and instructions for providing multi-services to end user devices connected to a communication network comprising a Hybrid Fiber-Wireless (HFW) network having policy management capabilities. The system and method can receive, at one or more processors, the user-defined sets of rules and instructions from a plurality of end users via a plurality of end user devices. The system and method can configure a virtual network for each end user within the communication network using the policy management capabilities based on the user-defined sets of rules and instructions provided by each end user. The user-defined sets of rules and instructions define provisioning and delivery of resources and services provided by the communication network to the end user.

Embodiments of the present invention employ a virtual assistant for use by a live agent during a session while traditional virtual assistant applications interact directly with the customer contact. According to one embodiment, the virtual assistant content can be displayed to the live agent alongside the chat window, for example in a side-by-side layout. Buttons and / or shortcut keys can also be provided which would allow the agent to “promote” the virtual assistant response to the chat session. In such cases, the virtual assistant answer or response can be moved to the chat panel and be sent to the customer. This approach can leverage the virtual assistant to make live agents more efficient by providing answers to questions that keep the live agent from having to look them up or even type the answer at all. This approach can also provide a more consistent service experience between customers and between sessions.

The embodiment of the application discloses an image-based vehicle loss assessment method, device, and system, and an electronic device. The method includes steps of: acquiring an image to be processed and recognizing a first vehicle part in the image to be processed; matching a local image having a unrecognized vehicle part in the image to be processed with a part image having a recognized vehicle part in order to determine a second vehicle part to which the local image belongs; detecting the image to be processed and recognizing a damaged position and a damage type in the image to be processed; based on the recognized first vehicle part, the second vehicle part, the damaged position and the damage type, determining a damaged part in the image to be processed and the damaged position and the damage type corresponding to the damaged part. The embodiments of the present application can detect the specific information about the damaged position and degree of the vehicle part quickly, accurately and reliably so that a loss assessment result is accurate and user service experience is improved.

The present invention proposes a method processing in random access procedure, comprising the following steps: when a Preamble transmitted by a random access node is detected by a base station, the base station calculating TA according to the Preamble detected by itself and transmitting it to the random access node; the base station receiving random access detection information reported from a transparent relay station and selecting a service node for the random access node; the base station receiving an uplink signaling transmitted by the random access node after the random access node adjusted the uplink timing advance according to TA calculated by the base station, and notifying the random access node of the access condition through a contention resolution message according to the selected service node, and the random access node performing an access procedure based on the access condition. According to the present invention, the duration of the random access procedure can be shortened, and the service QOS can be improved, which gives the user better service experience.

To provide an enhanced customer service experience, various combinations of web searches, site-specific filtering tools and syndicated feed readers can be used to find relevant posts on the internet. Internal email, IM, phone, and the like can cooperate with an appropriately equipped expert-finding solution to assist with help in locating the experts qualified to respond to the post(s). The leveraging of RSS / Atom feeds or similar technology, content analysis, and contact center work distribution algorithms are leveraged to monitor the feeds from multiple sites and automatically distribute messages to appropriately skilled contact center agents. Each message discovered is analyzed to determine which contact center queue it is to be routed to, and then the contact center assigns it to an appropriate agent. This eliminates or significantly reduces the amount of manual searching and qualification of posts.

The invention discloses a user data authorization method, a user data authorization device and a user data authorization system. The method comprises the steps that an authorization server receives an authorization request transmitted by a third-party application server, wherein the authorization request comprises a server identifier and a server address; an identity authentication request is transmitted to an authentication gateway to authenticate the identity of a client user by the authentication gateway; an identity authentication response which is fed back by the authentication gateway is received, wherein the identity authentication response comprises an user identifier of the authenticated user; user sub-accounts which are matched with the user identifier are searched from the authorization server and are transmitted to a client for the client user to select an authorized sub-account; the authorized sub-account which is fed back by the client is received, and a corresponding relationship among the server identifier, the user identifier and the authorized sub-account is built and saved; and the user identifier, the authorized sub-account and an access token are transmitted to the third-party application server by using the server address. The third-party partial use authorization by the user is realized, the network service quality is improved and the service experience of the user is improved.

A system and method for providing advanced voice services in a wireless communications network. The system includes at least one server that exchanges messages with mobile units, in order to indicate that a user is neither online or offline, but is temporarily unreachable or unavailable. The user may be temporarily unreachable or unavailable due to connectivity issues with the user's mobile unit in the wireless communications network. Presence information for the user is distributed from the server to watchers, wherein the presence information indicates that the user is offline when the user is temporarily unreachable or unavailable. Various techniques may be implemented to determine how long the user's mobile unit must remain connected to the wireless communications network, before the presence information indicates that the user is online.

The invention discloses measurement processing method and device. The measurement processing method comprises the step that the user equipment processes measurement on a neighbor cell according to a measuring value of reference signal reception power (RSRP) and / or a measuring value of reference signal reception quality (RSRQ) of a service cell. The invention ensures that the neighbor cells, particularly household base station cells, can be effectively opened / closed, avoids unnecessary measurement, reduces the power consumption of the UE, reduces the expense of hollow signaling, effectively ensures favorable service experience for users, reduces the resource load of macro cells and benefits both the network and the users to the maximum extent.

The embodiment of the invention discloses a DRB mapping method and device. The DRB mapping method comprises the steps that the DRB mapping mode is determined by network equipment and a terminal; According to the DRB mapping mode, whether DRB is allowed to be mapped to a permitted frequency band carrier and / or whether the DRB is allowed to be mapped to a non-permitted frequency band carrier; the network equipment and the terminal send the service data of the DRB on the specific carrier according to the determined DRB mapping mode. According to the DRB mapping method and device, the service data (such as VOIP services or online videos or games) which have a certain requirement for the service quality are not sent on the non-permitted frequency band carrier, service delay increasing caused by non-continuous working of carriers in the non-permitted frequency band and service quality reducing caused by delay variation are avoided, and the service experience of a user can be effectively improved.

The invention provides a proxy server dynamic automatic selection method and system, which belongs to the technical field of communication. The proxy server dynamic automatic selection method provided by the invention comprises the steps that the performance parameter of each proxy server which works in different business types is calculated, and a proxy server which works in each business type has the optimal performance parameter is confirmed; an IP packet sent by a user is received; the business type of the IP packet sent by the user is determined; and according to the determined business type of the IP packet, the IP packet is sent to the proxy server which works in the business type and has the optimal performance parameter. According to the proxy server dynamic automatic selection method provided by the invention, according to different service quality needs of different business types, the optimal proxy server is selected for the IP packet sent by the user through the method; and great service experiences are provided for different businesses of different users.

A system and method that standardizes, automates, and facilitates the process of identifying, evaluating, selecting, and managing product and service resources for both individual and business resource users within specific industries. In one embodiment, this resource management system includes a web-based or other computer server with at least one database containing data related to product and service resources within a specific industry that can be searched and queried by the user, and at least one resource management system application that contains business rules and industry-specific or user-based criteria, qualitative and / or quantitative resource evaluation standards, and / or other guidelines or reference points, that, when applied to the product and service resource data, generates a resource-related selection, recommendation, rating, ranking, descriptive result, or other action or result that helps the user understand the resource options and the relative merits of the resource options for the user's particular needs, based in large part upon resource criteria chosen by the user, so that the user can make intelligent, informed, efficient, and timely decisions in sourcing, selecting, and managing these product and service resources. In this embodiment, the combination of unbiased industry-specific database information, unbiased industry-specific criteria and / or evaluation standards, and industry-specific search and querying capabilities, accessible on demand by the user, provides the user with a more accurate, precise, higher quality result that is reliable, immediately actionable, and can save the user time, money, and undesirable product or service performance results and / or customer service experiences. In another embodiment, this resource management system may further include software components that provide interactive communication and / or transactional capabilities for users and / or providers of the product and service resources, thus further facilitating the resource management process for both resource users and resource providers in a specific industry.

The invention discloses an intelligent luggage barrow of an airport. The intelligent luggage barrow is characterized in comprising a main body frame, a control panel, a deep visual identification device, a control box and a chassis driving device, wherein the main body frame comprises a luggage load bearing device and a functional frame; the functional frame comprises two supporting rods and an advertising space panel arranged between the two supporting rods; a small part luggage frame is arranged between the supporting rods on the top; two sides of the top end of each supporting rod are provided with panel supporting frames; the control panel is embedded into the panel supporting frames on two sides and is fixed by bolts; the deep visual identification device is fixed on a rear plate of the small part luggage frame; the chassis driving device is arranged on a wheel axle, and the supporting rods above the chassis driving device are riveted with the control box; a control system is integrated in the control box. According to the intelligent luggage barrow, functions including autonomous navigation, intelligent following, voice interaction, service consultation, on-line entertainment, convenient shopping, automatic weighting, forbidden article detection, automatic conversation, one-key recovery, kid missing prevention, automatic printing of boarding checks and the like are combined, and the intelligent luggage barrow of the airport can lead intelligent, fashionable, relaxed and convenient brand-new airport service experience.

Some embodiments of the present invention provide a system that executes an application. During operation, the system physiologically monitors a user of the application with a set of sensors as the application executes. Next, the system assesses a mental state of the user based on physiological data collected from the sensors. Finally, the system changes the behavior of the application based on the assessed mental state to facilitate use of the application by the user.

An inferred endorsement (IE) system and method allows members of a micro-community (MC) to share information on experiences with purchased products or services with other members of the MC, via a webpage dedicated to the MC. Once a member of the MC, the member's purchases at participating e-commerce sites may be exposed to the MC by posting it on the webpage. The posting information may be maintained in private so that only the members of the MC may view and comment. The MC creator may populate the MC by inviting potential members to join the MC. An invitee joins the MC upon registering with an IE server hosting the MC webpage. Once a member, the invitee may access the MC webpage and exchange product and service experience information with other MC members.

The invention discloses a task unloading method based on user experience in an edge computing network. The method comprises the following steps: a scheduler receives a task unloading request submittedby a user; a task unloading strategy model is jointly optimized based on time and energy expenditure; the model is solved and calculated based on a branch and bound algorithm of linear reconstruction; the task unloading strategy model is optimized based on time and energy expenditure. Based on the results of the calculation, the decision is made whether the task is unloaded to the edge server, and the tasks unloaded to the edge server are communicated and the computational resources are allocated. The invention combines two key indexes of optimization time delay and energy consumption, and solves the problem by branch and bound algorithm based on linear reconstruction technology, which can reduce the energy consumption of mobile intelligent device under the condition of ensuring the completion of the task, reduce the task processing time delay, and achieve the purpose of maximizing the optimization of user experience.

Methods and systems for provisioning IMS networks with Virtual Service Organizations (VSOs) or Mobile Virtual Network Operators (MVNOs) that have distinct service logic, enabling VSOs and MVNOs to provide distinctive service experiences. Call models are provisioned so that different users can have distinct IMS service experiences. The IMS network includes a serving call state control function (S-CSCF) for providing user device session control. A database having selectable call model information associates IMS service codes with application servers (ASs) based on a user / group identity. S-CSCF logic receives a service request having a user identity, accesses the database, and instantiates a call model having filter codes that associate IMS service codes with ASs. The ASs have service logic to provide services for a corresponding IMS service code. Call models have different ASs with different service logic associated with a specified IMS service code, such that two call models will provide distinct service experience for a specified IMS service code.

The invention discloses a unmanned aerial vehicle express receiving cabinet for receiving expresses in an intelligent logistics link. The receiving cabinet is characterized by comprising a base part, a package conveying part, a signal receiving and package scanning part and a package distributing part, wherein the base part comprises a front-section cabinet body of the receiving cabinet; multiple storage compartments with different sizes are arranged in the cabinet body; movable baffle plates are arranged at the back sides in the compartments; infrared inductors are arranged in the compartments; electronic locks are arranged on doors of the compartments; password keys and display screens are arranged at the externals; control boxes are arranged in the internals; the infrared inductors, the electronic locks, the password keys and the display screens are electrically connected with the control box; the conveying part has such parts as a motor, a conveying belt and a fixed wheel; the signal receiving and package scanning part comprises a signal receiver and a scanning device; and the package distributing part comprises a mobile mechanical arm, a transverse rail, a longitudinal rail and the like. The unmanned aerial vehicle express receiving cabinet is a novel receiving mode, reduces the labor costs of express companies, improves the profitability, and can enhance the service experience.

The invention discloses a dynamic migration method of video tasks in an edge computing environment. Multiple ECNs (Edge Compute Nodes) are selected in an ECN cluster under the edge environment to runa task scheduling migration scheduler to be responsible for distribution and scheduling work of the tasks, and the other ECNs in the cluster undertake task migration work and provide computing resources. The computing task migration scheduler executes task migration decision in each scheduling cycle to determine whether the tasks are executed locally in the ECNs or migrated to a data center, and tasks needing to be migrated to the data center are directly sent to a task execution unit of the remote-end data center through an ECN transmission unit for analysis processing. According to the method, the tasks are dynamically scheduled and processed on the basis of meeting network bandwidth and calculation costs, goals of reducing transmission time delay of edge data and improving task analysisprocessing speed are achieved, thus low delay time and high response of a task migration process are effectively guaranteed, and video service experience of users is improved while higher video service quality is realized.

The invention provides a method and system for dynamically and automatically selecting a proxy server, belonging to the technical field of communication. The proxy server dynamic automatic selection method of the present invention includes: calculating the performance parameters of each proxy server when working in different business types, and confirming the proxy server with the best performance parameters when each business type is working; The IP packet sent; judge the service type of the IP packet sent by the user; according to the service type of the IP packet judged, send the IP packet to the proxy server with the best performance parameters when the service type works . The proxy server dynamic automatic selection method provided in the present invention selects the optimal proxy server for the IP packet sent by the user through the above method according to the different requirements of different service types for the quality of service, thereby providing good service for different services of different users. service experience.

The invention relates to a communication switching method among different networks, which comprises the following steps of: sending a request for establishing a second link to a core network by a terminal through an access control device of a second network; and after completing the establishment of the second link, sending a request for releasing a first link to the terminal by the core network through an access control device in a first network. The invention has the advantages of providing and solving the technical problem of the processing of seamless switching of a multi-mode terminal between a WLAN (Wirele Local Area Network) network and a mobile wireless network in the prior art, and guarantees service quality and service experience of users during roaming. The invention provides a novel implementation system and method according to international standards of 3GPP (The 3rd Generation Partnership Project), 3GPP2, RFC (Request for Comments) and the like, which have easy implementation and capability of scale commercial popularization.

Embodiment of the present invention discloses a method for controlling interactive video service, including the following steps: receiving control request transmitted by the terminal equipment; obtaining corresponding set up box STB equipment with terminal equipment, the STB equipment and the terminal equipment are not connected physically; controlling the media stream of STB according to the control request. The embodiment of the present invention also discloses a system and equipment for controlling interactive video service, which realizes interactive video service playbill browse and demand control facing to STB users using terminal equipment and VOD system for performing interaction. Therefore the difficult problems that part STB users can not use interactive video service under the precondition that the broadcasting network are not reconstructed in vast scale can be resolved; and users can perform playbill browse, demand initiation, and demand session control by handhold equipment, which is provided with perfect service experience.

The disclosure discloses a method, User Equipment (UE) and a system for realizing service continuity of a Multimedia Broadcast and Multicast Service (MBMS). The method comprises that: when a UE that is receiving or is interested in receiving the MBMS service moves, if the UE is in an idle mode, the UE selects a target cell with a same frequency as the MBMS service to perform a cell reselection or the UE uses a frequency of the MBMS as a highest-priority frequency to perform a cell reselection; if the UE is in a connected mode, a network side selects a target cell with a same frequency as the MBMS service to perform a handover according to an MBMS receiving state reported by the UE. With the disclosure, the MBMS service experience of users can be improved.

The invention discloses an interactive TV program recommendation method based on collaborative filtration. The method utilizes a project-based collaborative filtration method to correlate program contents and information contents of various programs for recommendation so as to help a user browse and search interesting contents in an EPG system more conveniently. Compared with a traditional interactive TV program correlative and recommendation mode based on indexes and search, the interactive TV program recommendation method based on the collaborative filtration is human-oriented, finds and recommends the interests of the user by analyzing ordered program records of the user, varies recommendation results as persons change, emphasizes the consideration of personal fondness of users and enables the users to obtain better service experiences on effect. In addition, compared with collaborative filtration recommendation methods based on a correlative regulation and based on the users, the invention lowers the complexity of online calculation, thereby improving the speed of obtaining the recommendation results.

The invention relates to a wideband and narrowband integrated multi-connection trunking system and a distribution method of transmission channels of the same and belongs to the technical field of wireless communication. The wideband and narrowband integrated multi-connection trunking system includes a TD-LTE-based broadband trunking base station, a PDT narrowband trunking base station and n digital trunking user terminals. The digital trunking user terminals are provided with wideband receiving interfaces and narrowband receiving interfaces; the wideband receiving interface and the narrowband receiving interface of each digital trunking user terminal are connected with the TD-LTE-based broadband trunking base station and the PDT narrowband trunking base station simultaneously through a wideband digital trunking channel and a narrowband digital trunking channel respectively. The distribution method of the transmission channels of the wideband and narrowband integrated multi-connection trunking system includes that when a calling user terminal sends a calling building request to the PDT narrowband trunking base station, the PDT narrowband trunking base station and the TD-LTE-based broadband trunking base station are interlinked in a wired mode and together conduct physical layer resource distribution. The distribution method can improve the frequency spectrum use ratio in digital trunking communication, improve service experience of trunking users and achieve wideband and narrowband integration of digital trunking communication.

The invention discloses a login system and method based on a mobile terminal. The login system comprises a computer certification and authentication service module and application, a terminal certification and authentication service module, a system certification and authentication service module and the like. A user computer and the mobile terminal scan and find each other through the short-distance wireless technology and are certificated in a certification mode, the application requests the system to send a login request to the mobile terminal when a user logs into the application, a certification and authentication result of the terminal are waited at the system end after the system receives the request of the user, after the terminal receives the request of the user and the user identity is selectively certificated according to security settings, data capable of certificating the identity of the terminal and login request information are sent to the system, the system conducts terminal certification and authentication on the data sent by the user, and the user is allowed to log in the application of an access device if the data pass certification and authentication. Service experience facilitating automatic login is provided for the user on the basis of mobile terminal certification and authentication through device discovery and certification.

The invention discloses a method and device for service provision of an online customer service system and the online customer service system. The method comprises the steps that an instruction for using the online customer service system sent by a user is received; according to saved behavior trace tracking data as well as historical access data of the user, the user is classified, and services used by the user or a question proposed by the user are predicted; and a menu interface corresponding to a classification result is displayed on an online customer service interface, or an online customer service worker corresponding to the classification result is assigned. The method and device for the service provision as well as the online customer service system disclosed by the invention have the advantages that the type of the question to be proposed by the user are predicted through user classification and a menu related with the classification or the online customer service worker proficient in solving the type of questions is displayed, so that convenient and rapid help services can be provided to the user; use efficiency of the user can be increased; the user's service experience can be improved; and working pressure of the online customer service worker can be relieved.