379 results about "Service worker" patented technology

A location visit detail service, typically provided by a wireless carrier to a subscriber, includes a portable wireless device, a location identification means and a central processor. The central processor periodically receives location data generated by the location identification means. The central processor data transforms the location data into time and position data pairs that identify the location of the portable wireless device at a particular time. Through a geographic information system database, the position data is converted to street address data. The details data is provided by the wireless carrier to the subscriber, which can use the details data to provide a summary report describing the activity of the service person. This summary report can be used for preparation of bills or for gathering statistics on (individual or group) service person efficiency. Alternatively, the wireless carrier can prepare the report that is then transmitted to the subscriber.

Methods and apparatus for recovering access data from a malfunctioning device. In one embodiment, trained service personnel are provided a specialized apparatus for retrieving access data from a malfunctioning device. For example, in the instance the device comprises a cellular device having an unrecoverable hardware failure, trained service personnel can connect to the secure element and retrieve the one or more electronic Subscriber Identity Modules (eSIMs) stored thereon. The eSIMs are then “reclaimed” and reprogrammed / distributed to a new device. In one implementation, security and integrity measures are taken to protect and control distribution of sensitive access data.

A server receives a service personnel identification verification request from a computing device. The request includes identification information obtained via the computing device from a security badge. The computer determines whether there is a security concern with the identification information by comparing the identification information to stored service personnel information in a service personnel database. A response is sent to the computing device indicating the result of the determination, for presentation to a user who may be interacting with a person having the security badge.

The invention discloses a robot ordering system and an ordering method thereof. The robot ordering system comprises a dining-table call identification system, an ordering robot and a background control system, and the ordering method is simple. The invention has the benefits that compared with the conventional ordering technology, the robot ordering system has the advantages of simple structure, low manufacturing cost and convenience in use, achieves mobile ordering, reduces the quantity of attendants, relieves the labor intensity of the attendants, has a wide application range and can be used in places with mobile unicast service, such as clubs, assembly rooms, movie theaters and the like.

The invention discloses a method, a system and equipment for realizing an after-sales service of a smart television based on Internet. The method comprises the following steps that: a, the smart television performs self-checking in order to detect failure information; b, the smart television reports the failure information and basic information to a cloud server; c, the cloud server acquires user information of the smart television through a user system according to the basic information; d, the cloud server acquires material information of the smart television through a material system according to the basic information; and e, the cloud server outputs an after-sales service scheme according to the failure information, the user information and the material information. Through adoption of the method, the system and the equipment, the after-sales service of the smart television can be realized efficiently and immediately; the workload of after-sales service personnel can be lowered; and the user satisfaction can be improved.

The present invention relates to a household service process monitoring method based on a mobile internet and a household service process monitoring system based on the mobile internet. The system comprises a household service cloud calculating center and a mobile phone which is communicated with the household service cloud calculating center and in which a service APP and a monitoring APP are downloaded. The information needing the household service is registered in the household service cloud calculating center, and the historical household service information of the service personnel are stored in the household service cloud calculating center. The service APP is used to receive the information needing the household service and pushed by the household service cloud calculating center and confirm the node information of the stages of a household service process, and the monitoring APP is used to receive the node information of the stages of the household service process which is fed back by the service APP to the household service cloud calculating center, and possesses a function of evaluating the household service. According to the present invention, the service time-point information of the service personnel is called and displayed by a mobile APP, so that the service processes are visual without utilizing a video technology, and accordingly, a service supervision purpose is achieved.

A method and architecture that uses a ground-fault-circuit-interrupter (“GFCI”) proximate the tap to provide fault protection along a Low Power Network drop cable. The solution is single-ended and effective regardless of the input, impedance and type of termination equipment, such as an NIU, connected thereto. The GFCI may be incorporated into a single enclosure that includes a power passing tap and filter device, such as a low pass filter and a splitter. Application will typically be in a CATV network employing center core powering or Siamese powering. Ground fault protection is provided to personnel that contact an energized conductor of the drop cable who would therefore otherwise become an electrical path between the energized conductor and ground. A device providing this protection is typically mounted along a network cable proximate a tap point reasonably is inaccessible, except to service personnel.

The invention discloses an intelligent food and beverage service system. According to the system, by means of the currently popular graph code scanning technology such as two-dimensional codes, a graph code capable of providing a dining table number and an electronic menu for a follow-up service side is arranged on each dining table, a consumer scans the graph code on the corresponding dining table with a mobile phone or other mobile terminals to acquire the electronic menu, browse the menu, order and select the paying method such as mobile phone payment or other direct or after-dinner payment methods, and after the paying method is selected, a bar counter and a kitchen service terminal are informed of order information through a server; in this way, the number of waiters needed is reduced greatly, intelligentization of the whole processes of menu acquisition, food selection, payment, ordering and order processing in the kitchen is realized, the operating cost of a food and beverage enterprise is reduced, the independence on a large number of waiters is reduced, and the occurrence of unpleasant things between waiters and consumers caused by the low service level and poor service attitude of waiters is reduced.

The invention provides an intelligent operation and maintenance management method having the automatic barrier-reporting function. The method comprises the following steps of collecting the operationinformation of relevant parameters during the equipment operation; analyzing the operation information of relevant parameters during the equipment operation and judging whether the equipment has an operation fault or not; if the equipment is judged to have the operation fault, judging whether the operation fault can be automatically repaired or not; if the operation fault during the equipment operation can be automatically repaired, automatically repairing the operation fault; if the operation fault during the equipment operation cannot be automatically repaired, uploading the fault to a workorder process management module, and uploading the fault to a fault maintenance part by the work order process management module; selecting the corresponding maintenance service personnel according tothe fault by the fault maintenance part; acquiring the check-in time of the maintenance service personnel to carry out on-site maintenance by the work order flow management module, and recording a maintenance scheme after the maintenance work is completed by the work order flow management module; and recording the evaluation a user on the maintenance service personnel by the work order process management module. Based on the intelligent operation and maintenance management method provided by the invention, the automatic operation can be realized.

The invention provides a technical method of a wireless communication home car-washing service system which is composed of a car-washing client mobile phone group, a system server, a car-washing employee mobile phone group and system service software so that a wireless communication payment supervision management service system is established. The system has whole set of functions of client online prepayment, car-washing map positioning and navigation, recent service personnel pushing, service personnel and client intra-system intercommunication agreement, change and refund, car-washing process photograph uploading, payment confirmation and after-car-washing credibility mutual evaluation. Therefore, trusting cleaning maintenance and cleaning of any specified cars under the attendant condition or not can be realized anytime and anywhere by any car-washing clients within a system coverage area.

The invention discloses a multi-machine network system used for making serving time of restaurants accurate. The system comprises a plurality of dining table modules, a service module and a kitchen module. By the system, customers can check estimated serving time of all own dishes in real time, estimation errors due to most of reasons can be corrected, estimation accuracy is improved greatly under the premise that operation convenience and cost are taken into consideration, and serving time error can be controlled within two seconds; by design of artificial service requests, serving time is accurate, workload of restaurant service personnel is reduced greatly, and working efficiency and service quality of the restaurants are improved.

The invention discloses a goods antitheft system based on RFID. The goods antitheft system comprises two RFID labels; a card reader used for obtaining the signal strength of the RFID labels and reading the information in the RFID labels; an upper computer used for receiving and storing the information read by the card reader; a PC end server used for processing original data received by the upper computer; an alarm device used for responding to an alarm instruction of the PC end server and prompting related service personnel and managers; a client used for responding to the alarm instruction of the PC end server and prompting the managers; and a database used for storing processing results of the PC end server and information related to articles. The invention provides the goods antitheft system based on RFID, and a control method thereof, the stolen condition of articles is monitored in real time, the managers are informed of the stolen condition in real time, and corresponding alarms are sent out; in addition, monitoring, data processing and alarm function are integrated, the operation is convenient, the reaction is in time, and the performance of the current goods antitheft system is substantially improved.

The invention discloses an intelligent self-service restaurant management system. According to the intelligent self-service restaurant management system, the currently-fashionable graphic code scanning technology such as two-dimension codes is used, graphic codes which can provide dining table position numbers and electronic menus for follow-up service terminals are arranged on dining tables, consumers can obtain the electronic menus by scanning the graphic codes on the dining tables through mobile terminals such as mobile phones, can complete menu browsing and order placing, and can select payment modes such as the mobile phone payment mode, the direct payment mode and an after-meal payment mode, and after the payment modes are selected, the bar counter service terminal and the kitchen service terminal can be reminded of order information through a server to carry out corresponding processing. In this way, the number of employed waiters is greatly decreased, intelligence of the whole processes of menu obtaining, food selecting, order payment, order placing and kitchen order processing is achieved, the operating cost of a catering enterprise is reduced, the dependency on the larger number of employed waiters is reduced, and unpleasant events caused by service levels and service attitudes of the waiters and generated between the waiters and the consumers are reduced.

A method and system for automatically setting adjusting and monitoring load-based limits is capable of monitoring the hookload, rig weight and combined measured weight and compare those parameters to limits. If any of the hookload, rig weight or measured weight should increase to a level beyond its limit, the system is able to adjust the operation of the well service rig to limit damage to the equipment and danger to the operators and service personnel. The system is also capable of adjusting each of the limits as the weight of the rig and actual hookload change over time while conducting an activity to maintain the respective limits in the most beneficial range.

The present invention discloses an all-weather mail receiving system and method. The post office staff inputs the name and address of the recipient for important mail to one mail collecting enquiry system; finds out the contract-signal all-weather business unit near the recipient in the mail collecting enquiry system; transforms the important nail to the business unit; and issues one mail receiving information to the recipient for receiving the mail.

The invention provides a user behavior modeling control method based on big data. The method comprises the steps of a. calculating a principal component index zi based on a linear combination formula zi=Li1x1+Li2x2+......Likxk; b. obtaining information amount <lambda>i, captured by principal component variables corresponding to the principal component index zi, of a user behavior index variable set X; c. determining the number N of the principal component variables based on a threshold value <theta>, and (img file as shown in the description); and d. calculating a behavior intuitive index I based on a formula I=F(z1, z2, z3 ... zN). The invention further provides a corresponding device. The invention can be used for allowing business and service staff to have a good knowledge of customers and providing the customers with their favorite products or services while in contact with the customers.

The invention belongs to the field of data recognition and processing, and provides an emotion recognition method and system, and a readable storage medium, and the method comprises the steps: collecting a voice signal; processing the voice signal to obtain voice recognition information and text recognition information; performing voice emotion recognition and text emotion recognition on the voicerecognition information and the text recognition information to obtain voice emotion recognition information and text emotion recognition information; and calculating the voice emotion recognition information and the text emotion recognition information according to a preset calculation rule to obtain emotion information. According to the emotion recognition method and device, emotion recognitionis conducted by conducting voice and text extraction on the voice signals, and the emotion recognition accuracy is improved. By screening the voice and text information, the processing efficiency andaccuracy are improved, and positive and important effects are achieved for improving the customer service quality, reference standards for performance assessment of service personnel and the like.

The invention provides a telecom customer service method based on a block chain. The method comprises the steps that S1, a plurality of telecom customer service participants serve as nodes of one block chain respectively and are connected with one another to jointly form an alliance chain; S2, when the customer service personnel receives the customer complaints for the first time, the alliance chain automatically generates a unique complaint number; Complaint information is recorded on an account book of the alliance chain, and all nodes in the alliance chain can look up the complaint information. According the trust-free, mediation removal, non-talkable, Traceable characteristics of the block chain in the sharing environment,, Build a trustworthy, traceable, and non-tamperable customer service process data sharing and tracing system to share and handle complaints between customers, customer service personnel, network management systems, business systems, expert teams, and even vendorsand friends. The process is transparent, the process can be traced, the responsibility for processing can be traced, and the overall service capability of the telecommunications industry can be improved..

A tag system for vehicle repair shops or collision repair centers includes a set of mirror tags, a set of releasably attachable key ring tags with associated key rings, and a set of releasably attachable instruction tags. The mirror tags are adapted to be hung from the rear view mirror of a vehicle, and are reusable to allow each tag to be used multiple times while conveying different information to service personnel. Each mirror tag may include an identifier for identifying the mirror tag, a hook-and-loop attachment strip for releasably attaching a key ring with keys to the vehicle, and a hook-and-loop attachment strip for releasably attaching one or more members of a set of instruction tags. Each key ring tab may include an identifier matching the identifier of the mirror tag, a key ring for holding the key to the vehicle, and a hook-and-loop attachment strip for attaching the key ring to a mirror tag. Each member of the set of instruction tags is adapted to provide instructions regarding the customer and / or the services to be provided to the vehicle and / or the time period during which services are to be provided.

The invention discloses a virtual intermediate number privacy protection system, which belongs to the technical field of number protection and comprises a mapping module, a virtual number management platform and a recording module. The method is wide in application field, is suitable for taxi taking travel, express logistics, installation and maintenance services, intermediary services, consultation industries, classification information platforms and the like, can protect the privacy of users of two parties, and can prevent the information from being captured. The whole conversation process is recorded and retained, the intelligent quality inspection technology is combined, the whole-process supervision of the service industry quality can be realized, the complaint problem can be traced back, improvement guidance can be carried out for the problem in the service process, and the service level of service personnel can be improved; an intelligent distribution strategy of incoming call service and incoming calls of different scenes are supported, and an incoming call scheduling distribution strategy is customized according to a service scene; more complex service scenes such as self-service voice notification, incoming call notification reminding, identity authentication and the like can be realized in combination with an intelligent voice technology.

The invention provides a method, system and device for generating restaurant service task information and a storage medium. The method comprises the steps of obtaining an image of a target area in a restaurant; determining a consumer state and a desktop state corresponding to each dining table area according to the image of the target area in the restaurant; and generating a service task associated with each dining table area in response to the situation that the consumer state and the desktop state of each dining table area meet a preset task generation condition. Based on machine vision, theconsumer state and the desktop state of each dining table area in the restaurant are mastered in real time, the service task is quickly generated and executed by the service personnel, the consumer experience is improved, and the operation efficiency is improved.

A communications hub providing a repository of vehicle crash information communicated by a mobile communications device and of vehicle crash data records provided by crash event servicers, in a crash detection, response and reporting system that determines a possible crash event by periodically evaluating (a) changes in a motion signal and (b) crash sound indicators of one or more of (i) motor vehicle glass breakage, (ii) metal folding, (iii) contact thud, and (iv) tires screeching, and upon a failure to respond within a predetermined period to a notice of possible crash event, communicating an identifier and crash incident information to a dispatch center as first notice of loss for dispatching a response servicer and maintaining the repository to facilitate resolution of the claims arising from the vehicle crash event.

The present invention provides a processing method of an electronic fence system alarm. An electronic fence system, a student under guardianship and a guardian are comprised. The electronic fence system comprises a positioning terminal, a service platform and a communication network. The service platform comprises a server and service personal. Electronic fence information is set on the server. The positioning terminal is connected to the server by using the communication network, and reports guardianship information of the student under guardianship. After receiving the guardianship information, the server compares the guardianship information with the electronic fence information, and informs the service personal when there is an abnormality, and the service personal further informs theguardian or performs alarm processing. In the processing manner of the electronic fence system alarm, the guardian does not need to supervise a route of the student under guardianship in real time, and a worker of the service platform is responsible for supervision, and informs the guardian or makes an alarm immediately when discovering there is an abnormality, so that not only protection over theguardian can be ensured, but also related personnel can be informed in time to come to the rescue when an abnormality occurs.

The embodiment of the invention provides a group chatting method and device, electronic equipment and a storage medium. If it is detected that the user triggers a group chat with a certain chat topic,first interaction information sent to each first service staff by the user and information of each first service staff are sent to a server, and the first interaction information is sent to each first service staff through the server. The user does not need to create a chat page with each first service staff one by one and can realize interaction with a plurality of service staff only by triggering the group chat so that the chat topic condition can be known more comprehensively. The method simplifies the process that the user communicates with a plurality of service personnel simultaneouslyand is convenient to operate and improves the efficiency of the chat topic understanding process.

A near-field communication (“NFC”) tag identifier (ID) associated with an establishment obtain by scanning an NFC tag at a location in the establishment using a wireless device of a patron is received. Login credentials associated with the patron and the wireless device are received. A location of the patron in the establishment is determined from the login credentials associated with the patron and the wireless device, and from the NFC tag ID. An available service of the establishment is communicated to the wireless device of the patron based on the login credentials associated with the patron and the wireless device, and from the NFC tag ID. The identified location is associated with exact order items so the service staff is able to keep track of an order made by the patron.

A method and system are disclosed for enabling training of field service personnel such as field engineers and field service of machines such as medical diagnostic machines, e.g., CT, MRI, and x-ray machines. The system is desirably implemented over the Internet in which field service personnel using handheld computers are able to selectively search cataloged items relating to reference materials such as portions of product installation manuals, service manuals, field modification information or updates, training manuals, safety information, design diagrams, parts lists, etc., and retrieve copies of the relevant portions of the reference materials. The reference materials are cataloged and searchable using, for example, data relating to a product type and model, a skill level, a service task, and an authorization level.

The invention discloses a contract management system and a contract review method. The enterprise contract review method comprises the following steps of: A, initiating a contract review operation; B,carrying out review on a contract department; C, carrying out review by a general manager or a chairman; and D, filing the contract by a manager. The step B of carrying out review on the contract department at least comprises legal review which is inner-enterprise legal review and / or external legal review; and the external legal review comprises review of external legal service organizations andlegal service personnel bound with the enterprise via signing, and / or external legal service organizations and legal service personnel obtaining a contract review right via business order scrambling.The system and the method are capable of realizing rapid and efficient online contract review in enterprises, and for the enterprises without internal legal departments, effective matching between lawyer service resources and enterprise contract review law demands can be realized through the contract management system, so that the contract review efficiency is improved, the enterprise operation legal risks are reduced and the online contract review professionality is improved.

The invention discloses a popular graph code technology like two-dimensional codes at present, a graph code capable of providing the table position number and an electronic menu for a subsequent service end is set on a table, a customer scans the graph code on the table through mobile terminals like a mobile phone, can obtain the electronic menu, finishes menu browsing and ordering, selects a payment method and pays the bill through a mobile phone payment mode or directly pays the bill or pays the bill after the meal, and after the payment mode is selected, the information of the order will be informed to a bar counter or a kitchen service terminal through a server for corresponding processing. Therefore, the number of waiters is largely reduced, full-course intelligence of menu obtaining, dish selection, bill payment, ordering and kitchen order processing is achieved, the running cost of restaurants is reduced, dependency on a large number of waiters is reduced, and unhappy events occurring between the waiters and customers caused by the poor service level and service attitude of the waiters are avoided.

The invention relates to a food product automatic conveying and automatic purchasing device and a food product automatic conveying and automatic purchasing method for a restaurant. The device comprises food product conveying tables, food product locking mechanisms, card plug-in unlocking mechanisms and food product purchasing cards, wherein the food product conveying tables are used for setting the food product locking mechanisms and conveying food products along a set circulation path under the driving of a power device, the food product locking mechanisms are used for locking service plates and drinks respectively on the food product conveying tables to prevent customers from taking the food products freely, the card plug-in unlocking mechanisms allow the customers to take off selected and purchased food products, and the food product purchasing cards are used for opening the card plug-in unlocking mechanisms with demarcated food product price identical to food product purchasing face value. The food product automatic conveying and automatic purchasing device can convey food, dishes, drinks and other various food products continuously through the food product conveying tables moved between the restaurant and a kitchen in a recycle mode, the customers are made to be capable of purchasing needed food products by inserting cards by sitting beside dining tables beside the circulation path in the restaurant, therefore, personnel for meal ordering and meal delivering of the restaurant can be replaced, employees of the restaurant can be reduced by more than a half, the operating cost of the restaurant is reduced, and competitive advantages can be gained.