Intelligent operation and maintenance management method and system having automatic barrier-reporting function

Abstract

The invention provides an intelligent operation and maintenance management method having the automatic barrier-reporting function. The method comprises the following steps of collecting the operationinformation of relevant parameters during the equipment operation; analyzing the operation information of relevant parameters during the equipment operation and judging whether the equipment has an operation fault or not; if the equipment is judged to have the operation fault, judging whether the operation fault can be automatically repaired or not; if the operation fault during the equipment operation can be automatically repaired, automatically repairing the operation fault; if the operation fault during the equipment operation cannot be automatically repaired, uploading the fault to a workorder process management module, and uploading the fault to a fault maintenance part by the work order process management module; selecting the corresponding maintenance service personnel according tothe fault by the fault maintenance part; acquiring the check-in time of the maintenance service personnel to carry out on-site maintenance by the work order flow management module, and recording a maintenance scheme after the maintenance work is completed by the work order flow management module; and recording the evaluation a user on the maintenance service personnel by the work order process management module. Based on the intelligent operation and maintenance management method provided by the invention, the automatic operation can be realized.

Description

technical field [0001] The invention relates to the technical field of computer intelligent management, in particular to an intelligent operation and maintenance management method and system with an automatic fault reporting function. Background technique [0002] After years of construction, IT informatization has continuously penetrated into every industry and every class, and is gradually improving. Within the enterprise, monitoring, controlling, managing and maintaining a large number of IT physical resources (such as hardware servers, software services, network equipment, computer room monitoring equipment, etc.) is an important task to ensure the normal business development of the enterprise. However, how to maintain the computer software, hardware and network environment has become a problem that is generally concerned and difficult to deal with in various industries and units. Whether at home or abroad, the current knowledge accumulation and application technology i...

AI Technical Summary

Problems solved by technology

There are two main reasons why the workload of operation and maintenance services is so heavy: First, due to the complexity of IT systems, operation and maintenance are difficult, operation and maintenance personnel are difficult to train and have high mobility, service providers are difficult to manage and their technical levels are uneven, and operation and maintenance personnel are difficult to manage. The root cause of problems such as untimely maintenance services is that there is no effective and standardized IT operation and maintenance management process and method to support them; Low maintenance efficiency, lack of efficient equipment monitoring and diagnostic tools, lack of process, standardized operation and maintenance management mode, etc.

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