138 results about "Service organization" patented technology

A system, method and carrier medium for modeling a Financial Service Organization (FSO) business in a computer software program and for storing the model of the FSO business in a database. An object-oriented business model representing the FSO may be created and stored in a business model database. The one or more business objects included in the business model may be configured to describe various products, methods, functions and properties associated with an FSO. A process map business object may describe a process workflow. The process workflow may identify a sequence of tasks to be performed by an FSO production system to process an FSO transaction. The sequence of tasks associated with an FSO transaction may be consistent with pre-defined business logic for the transaction. Selecting a task object from a plurality of task objects and transferring the task object to a process map display representing the process map business object may create the process workflow. Additional task objects may be transferred and connected to the transferred task objects in a manner consistent with the business logic. An FSO production system, which may be configured to process FSO transactions, may access the database to request data associated with a particular FSO transaction. On receiving the requested data from the business model database, the FSO production system may complete the processing of the FSO transaction.

A system for managing customer involvement with a contact center involves one or more monitoring applications executing on one or more computerized servers associated with the contact center, the applications monitoring communications between individual customers and the center; and a rules engine executing on the one or more computerized servers, the rules engine accessible to the monitoring application, the rules engine enabled to generate and implement business rules. Upon detection by one of the monitoring applications of an instance of unsuccessful or incomplete interaction between a customer and the contact center, session data determined during monitoring is used by the rules engine to determine contact center-initiated activity to be implemented to establish new communication with the customer to resolve issues related to the unsuccessful or incomplete interaction.

In various embodiments, a user may communicate with an insurance claim processing system. A user may access insurance claims or policies and the Internet. A user may capture an image of a website. A user system may link the image with one or more identifiers. The image may be transmitted to and stored by an insurance claim processing system. Stored images may be recalled by a user system and / or an insurance claim processing system. In some embodiments, a user may communicate with financial service organization system. A user may access financial transactions and the Internet. A user may capture an image of a website. A user system may link an image with one or more identifiers. An image and one or more identifiers may be transmitted to and stored by a financial service organization system. Stored images may be recalled by a user system and / or a financial service organization system.

A system and method for opening and tracking trouble tickets over the public Internet. A customer service management system provides information included within a customer profile record to a Web enabled infrastructure which is accessible by a remote customer workstation having a web browser and Internet access. The customer profile information is used to prepopulate data fields in dialogs used to open a trouble ticket. Once a trouble ticket is opened, the customer workstation tracks the existing trouble tickets through a browser based graphical user interface. The graphical user interface provides current and historical status reports of the actions taken to resolve a network event and the service organizations responsible for resolving the network event.

An Agenda-Driven Meeting (ADM) allows a distributed set of users to have an online, not necessarily synchronous meeting including an agenda which specifies both the topics or goals of the meeting's phases, as well as the interrelationship between the phases, including the order of execution. The system provides a graphical representation, which shows the status of each phase—including indicators of user participation—as well as the relationship between the phases. Input can include text comments; queries, potentially directed to one or more users; responses to these queries; task assignments, also potentially directed to one or more users; summaries of phases; and indicators of users interest in a given query or response. The ADM graphic representation reflects each of the elements including the particular phase to which a given element is related. The system allows a given user to replay a given ADM instance, even after the meeting has been completed. A service is also provided enabling a service organization to facilitate the use of Agenda-Driven Meetings by a customer organization.

A method for securing transaction data of a financial services organization such as a mutual fund is provided. The transaction data is produced in response to orders placed by customers in a transaction creation system of the financial services organization. The transaction data is delivered from the transaction creation system into a transaction gateway before it is sent to a financial processing system. The transaction gateway processes the transaction data in order to generate a unique secure transaction token. A transaction vault is provided for storing and maintaining secure transaction tokens. The transaction gateway may also optionally produce a cumulative secure transaction token. The tokens provide a reference point for customers or regulators to determine whether any individual orders have been modified, or whether any cumulative orders have been improperly deleted.

Business data (including transactional data) may be gathered, stored, sorted, and / or collated into financial service organization (FSO) reports used by various entities of a FSO. A processing relationship configuration program may be used to create a processing relationship structure between various entities of the FSO. Processing relationship structure information may be stored on a database of an FSO. Nodes may be created and uniquely defined to represent FSO physical entities and / or FSO functions. A nodes structure may correspond to the processing relationship structure within an FSO. In some embodiments, an FSO application program, such as a report program, may be generated based on a defined processing relationship structure. The report records may be arranged in a particular sequence by one or more of the break key fields. Changes to the processing relationship structure may be automatically reflected in the reports generated by the report program.

The invention is a method of obtaining credit life insurance for an individual by means of a service organization. In detail, the steps include: 1) registering the individual with the service organization via a computer system in a computer network; 2) accessing credit information on the individual by means of the computer system in the computer network and determining the total debt of the individual; 3) determining the amount of debt to be covered by credit life insurance benefits; 4) creating a data base including insurance companies that provide credit life insurance benefits, the data base further including the premiums that the insurance companies charge for issuing their credit life insurance; 5) selecting specific coverage with required specific premiums; 6) obtaining the individual's approval of the required specific premiums via the computer system in the computer network; and 7) obtaining credit life insurance benefits for the individual.

A system, method and carrier medium for locating processing parameter values in a Financial Service Organization (FSO) computer system using pre-configured key definitions, key values, and key value search masks. The key definitions, key values, processing parameter values and key value search masks may be identified by a user during a configuration of the FSO computer system. The FSO computer system may include one or more processing parameters. Each processing parameter may have one key definition, one or more key values with one processing parameter value assigned to each key value, and one or more key value search masks. The FSO computer system may include a database for storing the key definitions, key values and their associated processing parameter values, and key value search masks. The key definitions, key values and their associated parameter values, and key value search masks may be stored in tables in the database. The FSO computer system may be configured to construct processing key values from one or more data element values in the FSO computer system. A key definition may include one or more key elements. A key element may be used to locate a data element value in the FSO computer system, and to format the data element value into a key element value in the processing key value. A key value search mask may be used to specify the substitution of a wildcard value for a data element value in a key element value. The FSO computer system may be configured to search the database for a key value that matches the processing key value. A key value may include one or more key element values corresponding to the key elements in the key definition for the key value. One or more of the key element values may be set to a wildcard key element value. The FSO computer system may be configured to read the processing parameter value associated with the key value from the database in response to finding a matching key value for the processing key value. The FSO computer system may use the located processing parameter value in the processing of FSO transaction data.

A system, method and carrier medium for communicating between a Financial Service Organization (FSO) computer system and a computer system external to the FSO in a generic fashion. For each direction of a message (i.e., outbound from the FSO computer system or inbound to the FSO computer system), two templates are constructed and subsequently stored in a database. The first type of template is the message template; the second type of template is the message layout template. The outbound message template represents outbound messages; the inbound message template represents inbound messages. The outbound message layout template represents outbound message layouts; the inbound message layout template represents inbound message layouts. An outbound message represents a request for FSO data from an external computer system to be used in a FSO computer system for processing a FSO transaction between a FSO and a FSO customer. An inbound message represents a receipt of FSO data from an external computer system to be used in the FSO computer system for processing a FSO transaction between a FSO and a FSO customer. The corresponding message layouts represent graphical presentations of the outbound and inbound messages. A strategy design template represents a process for processing the FSO transaction between the FSO and the FSO customer. A first channel template represents a first channel wherein the first channel represents a means for transmitting data to and from the external computer system.

Methods and systems for provisioning IMS networks with Virtual Service Organizations (VSOs) or Mobile Virtual Network Operators (MVNOs) that have distinct service logic, enabling VSOs and MVNOs to provide distinctive service experiences. Call models are provisioned so that different users can have distinct IMS service experiences. The IMS network includes a serving call state control function (S-CSCF) for providing user device session control. A database having selectable call model information associates IMS service codes with application servers (ASs) based on a user / group identity. S-CSCF logic receives a service request having a user identity, accesses the database, and instantiates a call model having filter codes that associate IMS service codes with ASs. The ASs have service logic to provide services for a corresponding IMS service code. Call models have different ASs with different service logic associated with a specified IMS service code, such that two call models will provide distinct service experience for a specified IMS service code.

A system and method for dynamic selection of a database identifier, associated with a database, based on application program requirements in a Financial Service Organization (FSO) business transaction processing system. Developers may build application programs for FSO business transactions with increased flexibility to changing business requirements and reduced development time. The dynamic database packageset software, which may comprise of a dynamic database packageset table, may provide functionality to isolate the FSO application program source code from changes to the FSO database. The FSO computer system may include one or more processing parameters. A processing parameter may have one key definition, one or more key values with one processing parameter value assigned to each key value. The dynamic database packageset switching table may include user defined keys and their associated database identifier values. Configuring the dynamic packageset switching table may include defining user defined keys and their associated database identifier values. User defined key definitions may include providing a user interface for the selection of one or more data elements to be used as key elements in the key definition. The user interface may also allow the specification of a sequence in which the key elements will appear in the key definition.

An automated computer-based data integrity auditing system is provided for use in the healthcare industry, financial industry, academic and educational fields, or any other field in which a need exists for monitoring data integrity. Coded data received from a service organization are checked for proper coding and completeness. The coded data are stored in a computer database together with indicators specifying bad data found during the checking step. At least one data integrity test is applied to a portion of the data which does not have any bad data specified by an indicator. Any data validity problems located by the data integrity test(s) are identified. Reports may be generated to identify a score assigned to the tested portion of the data, the data validity problems, or suggestions for resolving the data validity problems.

The invention provides a method for optimizing a sourcing strategy for potential services offerings of large, multinational services organizations. This optimization method considers existing capabilities, resource skills, locations of the resources, costs of the resources, desired profit margins and other strategic sourcing policies to produce an optimized service offering staffing plan.

A system, method and carrier medium for configuring processing relationships among entities of a Financial Service Organization (FSO). A system, method and carrier medium for configuring Financial Service Organization (FSO) application software. A method and system for the selective identification and execution of a specific processing task for one or more records contained in the one or more Financial Service Organization (FSO) data sets. A system and method for dynamic selection of a database identifier, associated with a database, based on application program requirements in a Financial Service Organization (FSO) business transaction processing system. A system and method for dynamic selection of a database identifier, associated with a database, based on application program requirements in a Financial Service Organization (FSO) business transaction processing system. A system, method and carrier medium for locating processing parameter values in a Financial Service Organization (FSO) computer system using pre-configured key definitions, key values, and key value search masks. A system and method for configuring key definitions, key values, and key value search masks for locating processing parameter values in a Financial Service Organization (FSO) computer system.

Methods and systems for provisioning IMS networks with Virtual Service Organizations (VSOs) or Mobile Virtual Network Operators (MVNOs) that have distinct service logic, enabling VSOs and MVNOs to provide distinctive service experiences. Call models are provisioned so that different users can have distinct IMS service experiences. The IMS network includes a serving call state control function (S-CSCF) for providing user device session control. A database having selectable call model information associates IMS service codes with application servers (ASs) based on a user / group identity. S-CSCF logic receives a service request having a user identity, accesses the database, and instantiates a call model having filter codes that associate IMS service codes with ASs. The ASs have service logic to provide services for a corresponding IMS service code. Call models have different ASs with different service logic associated with a specified IMS service code, such that two call models will provide distinct service experience for a specified IMS service code.

A real estate business method and system integrating multi-level network marketing, franchise management and web tools provides an opportunity for members of the general public to receive training in and assist in negotiating and transacting contracts for the sale of real estate. A website provides a multi-level interface over which sales of and investment in real estate are managed. The business method and system include a business affiliation of various organizations including a website organization for hosting the website, a seminar organization for providing training in real estate transactions, a franchise management organization for providing storefront franchises to graduates of the seminars, and various service organizations to assist in operating the real estate affiliation, including an investment property management organization. The seminars provide training in the methods of the business affiliation, in particular the location and purchase of properties with equity in excess of the purchase price or with positive cash flow. Certified graduates are offered franchises for storefronts and / or seminar training programs and can access higher levels of the website, which provides special tools for the graduates' use.

The invention discloses an intelligent mobile terminal electronic guarantee system and a method based on the same. The system comprises a client, a hardware terminal, a cloud server and a mobile intelligent terminal. A 3rd-generation (3G) technology, bar codes, an instant messaging technology, a cloud technology and a mobile Internet technology are comprehensively used, customer guarantee identity authentication is placed forwards from afterwards, prior after-sale service processes and service organization modes can be replaced, customer after-sale service requests can be responded immediately, and immediate interactive information feedbacks are provided for product services in a whole course; and simultaneously, users can participate in and know about the service whole process immediately, and self service is achieved so that good service experience is obtained, and paperless services can be achieved to protect the environment.

An integrated, pervasive service management system of a service organization for a mobile workforce and vehicle that includes an application server to coordinate communications between the system and field service entities that include service technician communication devices. The system also includes an integration hub server to communicate between the service optimization suite and back office systems of the service organization and a universal service model to automatically coordinate the details of a service contract concerning service to be provided to customers of the organization. A optional service optimization suite to provide integrated, optimized service can also be provided.

An embodiment of the invention relates to a service organization method based on relation mining and a device thereof. The service organization method based on relation mining includes steps of preprocessing descriptions of services and generating information triple, operating similarity of the services according to the information triple, clustering the services according to the similarity to produce a category tree, and then completing service positioning according to the category tree. By utilizing the service similarity mining method and then clustering the services according to the service similarity, a search range of the services is reduced and service positioning efficiency is increased.

The invention relates to a community health service information system, comprising a performance evaluation management module, a bidirection health service management module, a community team service management module, a woman and child health supervision module, a high blood pressure management module, a diabetes management module, a communicable disease management module, a health office platform data center module, a card management module, a speech and short message platform module, a community health service public network module. The system adopts electronic computer communication network to provide medical treatment of patients, precaution, health service information, management information and decision making information and information collection, storage, process and data communication for community health service organization and each department thereof, satisfies function requirement on the information of all authorization users. Compared with the prior art, the invention is characteristics of convenient management, safe use and fast enquiry.

The invention discloses a seaborne wireless Mesh network credible cooperative service method. The method comprises the following steps: importing a node credit rating mechanism to stimulate node cooperation, constructing a virtual cooperative service system based on a Mesh network and credible evaluation, and accomplishing the credible and reliable transmission of a network task; specifically, taking the credibility, the contribution degree, the available bandwidth, the computation capacity, the link quality and like of the nodes as feature attribute for representing the node, selecting a cooperative service node by a MCR node based on the service capacity evaluation of the node and the cooperative service migration priority in a task driving way, constructing a virtual cooperative servicesystem to realize resource fast fusion and providing reliable service for a user. A simulation experiment shows that the provided virtual cooperative service organization model can effectively solvethe problems of congestion, single point failure and low data distribution efficiency in the wireless cooperative communication system under a marine island environment, and the quality of service ofthe Mesh network is improved.

The method includes following steps: carrying information of instant communication account numbers of the forwarding initiator, the forwarding receiving party, and the forwarded party, the forwarding initiator sends request for switching conversation to the transfer server; the transfer server modifies coincidence relation between the forwarding initiator and the forwarded party into coincidence relation between the forwarding receiving party and the forwarded party. Through switching conversation objects, the implementation instance in the invention realizes switching conversation of instant communication consistent with traditional telephone system. The invention raises communication efficiency and users' satisfaction degree of customer service organization, as well as reduces cost of implementation.

The invention discloses a method, a device and equipment for scheduling essential factors of an agricultural machine, and a readable storage medium. The method comprises the steps of dynamically generating agricultural machine scheduling subsystems based on an agricultural machine essential factor scheduling requirement and an object, wherein the agricultural machine scheduling subsystems comprises an operation information service subsystem, an agricultural machine terminal information dynamic accessing and management subsystem, an agricultural machine operation task management and schedulingsubsystem, an agricultural machine dynamic supervision subsystem and an agricultural machine operation auxiliary decision subsystem; acquiring and analyzing agricultural data information in a preset area, transmitting each piece of agricultural data information to the agricultural machine scheduling subsystem which corresponds an agricultural data information work attribute, thereby processing thereceived agricultural data information by the agricultural machine scheduling subsystem; and outputting and displaying the processing result of each agricultural machine scheduling subsystem to the agricultural data information. The method, the device, the equipment and the readable storage medium settles technical problems of low operation efficiency of an agricultural service organization and incapability of performing scientific matching and scheduling for aiming at a production requirement of the farmer.

A network peripheral device connected to a network via a router obtains remote servicing instructions over the network. Initially, a first packet sent from a remote service organization is received by a network peripheral device via the network, the first packet including a request for servicing information from the network peripheral device. Next a second packet is sent automatically upon receipt of the first packet from the network peripheral device to the remote service organization via the network, the second packet including the requested peripheral servicing information. Thereafter, a third packet sent from the remote service organization to the network peripheral device via the network is received by the network peripheral device, the third packet including an instruction to execute a peripheral servicing function. Finally, the peripheral servicing function is executed by the network peripheral device automatically in response to the third packet.