The invention discloses a user layering model construction method, a user layering model construction system, an operation analysis method and an operation analysis system. The user layering model construction method comprises the steps that: the user behavior distribution data of a process link in a long-rent apartment scene are obtained; feature data representing three dimensional indexes, namely, closeness, frequency and quota are extracted from the user behavior distribution data, wherein the feature data comprise browsing record days, daily average click search result times, daily averageaccess duration, list page daily average browsing times, detail page daily average browsing times, reservation times and attention success times; and a user layering model for user value classification is constructed according to the three dimensions of the closeness, the frequency and the quota and the feature data. According to the method, seven pieces of feature data which are suitable for a long-rent apartment scene and can serve as the three-dimensional indexes are determined firstly, the user layering model suitable for the long-rent apartment scene is constructed according to the feature data, user behavior analysis is carried out on a user according to the model, refined operation is achieved, and operation efficiency is improved.