The embodiment of the invention discloses a distributed access service
processing method and device, and the method comprises the steps: carrying out the analysis on the load condition of each NEA ina current NEA
business cluster through a
service gateway, determining a
business process of a first NEA to process a service request, sending a command generated by the
service process of the first NEA to a target
network element through a southbound gateway, analyzing the load condition of each NEA in the current NEA service cluster, determining the
service process of the second NEA to process the message, and sending the data processed by the
business process of the second NEA to an upper-layer service through the
service gateway. According to the embodiment of the invention,
message forwarding is carried out between the southbound gateway and the
network element, the
service gateway executes communication between the upper-layer service and the NEA service cluster and determines the proper NEA for
processing according to the load condition of each NEA, so that on one hand, the manual operation complexity is reduced, on the other hand, the
resource utilization rate of the
server is improved, uneven busy and idle conditions are avoided, and the probability of problem occurrence under a high-load condition is reduced.