A custom intent classification
operating system including
server and
client hardware devices, and the
operating system installed on the
server side, an
operating system connects the
server end and theclient end hardware device, characterized in that the operating
system comprises a service support
automation subsystem, a customer self-service subsystem and a customer intention management subsystem, wherein the operating
system records customer basic information, customer orders, customer use resources, customer
payment status, and communication records between customer and sales, customer
service personnel, and is shared by each subsystem. The invention has simple structure and reasonable design. The customer intention classification operating
system inputs all the
customer information into the system, establishes classification according to the customer intention, conducts unified management, facilitates employees to inquire about the
customer information, and can be established as afirst customer, a potential customer, a documentary customer, a intended customer, a transaction customer, which has strong practicability and is suitable for popularization and use.