A method and apparatus for efficient handling of product returns to reduce associated costs. A computer
system at a regional product return center scans a returned product for identifying information, accesses a manufacturer return approval computer
system through
the internet or the like, and then submits the identifying information to the manufacturer for return approval. The manufacturer computer
system utilizes the identifying information to access an electronic registration
database to determine whether the returned product satisfies applicable return criteria. If so, the product is approved for return to the manufacturer. The regional product return center preferably scans a plurality of returned products in a
single session. In response to the product identifying information submitted by the regional product return center, the manufacturer provides a
list of approved returns and unapproved returns, along with a return
authorization number for the batch of approved returns. The regional product return center then assembles the approved product returns into a box, shipping
pallet, or the like, applies a
label indicating the return
authorization label, and ships the batch to the manufacturer. Shipping costs can be saved by omitting rejected product returns from the shipment. The manufacturer can
handle the approved product returns from the regional return center as a batch, thereby reducing costs.