The invention discloses a CTI (computer telephony integration) call center platform. The CTI call center platform comprises a CTI database and a business database, wherein an output end of the CTI database and an output end of the business database are both connected with an input end of a CTI middleware module and an input end of an enterprise application module; the input end of the CTI middleware module and the input end of the enterprise application module are further connected with an output end of an OCX (object linking and embedding control extension) control module; the CTI middleware module comprises a CTI call control module, an IVR (interactive voice response) voice navigation module, an ACD (automatic call distribution) intelligent distribution module, an REC total recording module, an AGE (agent)seat service module, a PBX (private branch exchange) telephone exchange module, an SMS (short messaging service) notice module and a DB (database) data access module. According to the design concept of a common platform, a closed mode is broken through, an open type bottom platform is established, and more hardware products and more signaling access modes are better supported; meanwhile, IVR interactive establishment adopts a visual process strategy mode, accordingly, the usability and operability are higher, and the design is more flexible.