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37results about How to "Realize intensive management" patented technology

Voice interaction management method and system based on telephone traffic forecasting

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Voice forecasting linkage method and system based on call requirements

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Method and system for regulating and controlling voice service based on call requirements

The invention discloses a method and a system for regulating and controlling voice service based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, an exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:STATE GRID CORP OF CHINA +1

Distributed thermal pipeline leakage monitoring system

The invention provides a distributed thermal pipeline leakage monitoring system. The system comprises an optical fiber temperature measuring host, an industrial personal computer and optical temperature measuring cables; the optical fiber temperature measuring host comprises N temperature measuring channels; each temperature measuring channel is correspondingly connected with one optical temperature measuring cable; the optical temperature measuring cables are laid along the pipeline in the whole journey by using a thermal pipeline as a carrier; and the temperature measuring channels send pulsed optical signals to the optical temperature measuring cables, scattered light sent back from the insides of the optical temperature measuring cables is acquired in real time, according to the refraction index of the optical temperature measuring cables and the light intensity of the scattered light, the whole-line temperature and temperature change rate value curve of the thermal pipeline is obtained, the average temperatures and the maximum temperature change rates of to-be-monitored parts are determined according to the lengths, away from the optical fiber temperature measuring host, of the optical cables laid at the different to-be-monitored parts, and whether the thermal pipeline is in the leakage state is judged according to the set temperature change rate threshold value.
Owner:BEIJING INST OF AEROSPACE CONTROL DEVICES

Mechanical high-voltage circuit breaker with short circuit self-locking function

InactiveCN101740272AInstant breakClear reason for disconnectionHigh-tension/heavy-dress switchesAir-break switchesLocking mechanismSelf locking
The invention relates to a mechanical high-voltage circuit breaker with a short circuit self-locking function, which comprises a high-voltage circuit breaker body, a short circuit detecting unit, a short circuit action trigger mechanism and a mechanical self-locking mechanism. The short circuit detecting unit is used for detecting whether a phase line of the high-voltage circuit breaker body has a short circuit failure and generating a breaking signal when the short circuit failure occurs; the short circuit action trigger mechanism is connected with a breaking mechanism of the high-voltage circuit breaker body and is used for triggering the breaking mechanism to generate a breaking action after receiving the breaking signal; and the mechanical self-locking mechanism ensures that the breaking mechanism cannot automatically reset.
Owner:HUBEI SHENGJIA ELECTRIC EQUIP +1

Mechanical interlocking device of high-voltage circuit-breaker and high-voltage disconnecting switch

InactiveCN101826405AEnsure the correct order of operationImprove securityHigh-tension/heavy-dress switchesHigh pressurePhase lead
The invention relates to a mechanical interlocking device of a high-voltage circuit-breaker and a high-voltage disconnecting switch, comprising a high-voltage circuit-breaker body which is provided with a coilout end of a phase line for realizing the disjunction and switching-on of the phase where the high-voltage circuit-breaker body is located, a high-voltage disconnecting switch body connected with the high-voltage circuit-breaker body and provided with a coil-in connection block of a phase line and a mechanical interlocking device which is arranged between the high-voltage circuit-breaker body and the high-voltage disconnecting switch body. In the invention, when the high-voltage circuit-breaker body is in an on-state, the switching-off and disjunction actions which can not be generated by the high-voltage disconnecting switch body is realized by mechanical actions.
Owner:HUBEI SHENGJIA ELECTRIC EQUIP +1

Containerized application automatic distribution optimization system and method based on cloud platform

The invention discloses a containerized application automatic allocation optimization system and method based on a cloud platform. The system comprises at least one resource node which is used for collecting the data of resources consumed by a current operation container; the resource node state data edge calculator is used for further calculating resource consumption in combination with the container state data of the resource node to the resource, and analyzing to obtain the running state of the current resource node; and the at least two management nodes are used for carrying out basic management on the resource information, the scheduling task and the queue information, monitoring the state of each resource node, carrying out analytic statistics on the state data of the resource nodes,and providing an execution strategy for allocating and optimizing resources. Intensive management of resources in the cloud platform can be realized, reasonable node allocation is realized by quantitatively analyzing the performance of the currently running resources on the basis of monitoring various performance indexes of the resource nodes, and unified calculation adjustment and dynamic scaling can be performed according to the workload condition of the resource nodes.
Owner:ELECTRIC POWER RESEARCH INSTITUTE, CHINA SOUTHERN POWER GRID CO LTD

Power grid organization analysis system based on level framework and analysis method

The invention provides a power grid organization analysis system based on a level framework and an analysis method. The system comprises a network server platform and an analysis module and a gathering module which are established on the platform, wherein the modules are connected through a double-channel wireless communication unit, data documents of the network server platform are defined by utilizing the XML language, the analysis module comprises an information body definition unit and computer nodes connected with each level of power grid management center, and the gathering module comprises an encryption memory realizing external connection through a network port. According to the system, from the analysis aspect of the level framework, the informatization model of the management level framework is established, standards and technologies for access of present information systems and pre-development information systems to the level framework are designed, so each level of the management framework is made to communicate with the grid power information resources face to face, integration is carried out through self improvement and utilizing relatively stable data expression and communication standards, and thereby comprehensive services are provided for each management level in the whole framework.
Owner:NANYANG POWER SUPPLY COMPANY OF STATE GRID HENAN ELECTRIC POWER

Postal mailbox intelligent management system, cloud platform and method

The invention discloses a postal mailbox intelligent management system, a cloud platform and a method, which relate to the technical field of internet of things information communication. The intelligent management system includes a mailbox and an intelligent control system, and the intelligent control system includes a communication motherboard and sensors, an intelligent lock and a power supplyconnected with the communication motherboard. Cloud platform is divided into perceptual layer, network layer and platform layer, perceptual layer perceives and collects all kinds of data through perceptual layer devices; The network layer transmits the data collected by the perceptual layer to the platform layer safely. The platform layer receives data for storage, processing, analysis and presentation. The management method comprises the following steps: intellectually reforming the existing mailbox; Monitor the sensor mailbox; Monitoring the user's letter sending action, starting the communication motherboard and transmitting the relevant information to the cloud server; Displays the position and status of the mailbox; Collect letters. The invention realizes the network, intelligence, visualization and intensive management of the postal mailbox, improves the universal service level of the postal service, and brings high social and economic benefits.
Owner:邮政科学研究规划院有限公司

Automatic account checking method for marketing accounts of power enterprises

The invention discloses a power enterprise marketing accounting automatic reconciliation method, relates to the technical field of office automation, and is based on a marketing business application platform comprising a marketing charging system and a marketing accounting system, and the method comprises the following steps: according to a payment mode, creating a reconciliation record containinga unique reconciliation mark in the marketing charging system; creating a fund detail record containing the unique reconciliation mark in a bank system; and according to the payment mode, checking the amount fields in the money resolving record and the fund detail record with the same unique account checking mark, and if the amount fields are the same, creating an accounting document record of the amount. According to the method provided by the invention, corresponding automatic reconciliation modules can be added in each existing system, and the power enterprise marketing business application system with the electric charge fund automatic reconciliation function is realized.
Owner:STATE GRID HEBEI ELECTRIC POWER CO LTD +2

Risk control method and device, computer equipment and computer readable storage medium

The invention discloses a risk control method and device, computer equipment and a computer readable storage medium, and relates to the technical field of data analysis and mining. The method comprises the following steps: carrying out pre-loan risk check on a credit user based on an interception rule base of an embedded business process; forming a to-be-rechecked credit user set for the credit users triggering the interception rules in the interception rule base; and according to the received at least one level of rechecking instruction, performing pre-loan risk rechecking on the to-be-rechecked credit users in the to-be-rechecked credit user set, and determining a pre-loan risk checking result of the to-be-rechecked credit users. According to the invention, the interception rule base is embedded into the business process to carry out pre-loan risk check, and at least one level of recheck is carried out on the credit user triggering the interception rule to determine the pre-loan risk of the credit user, so that the pre-loan risk check of the credit user can be realized, and meanwhile, the pre-loan risk check is carried out based on the interception rule base. Intensive management of pre-loan risk check can be realized.
Owner:CHINA CONSTRUCTION BANK

Industrial Internet of Things block chain platform

The invention relates to an industrial Internet of Things block chain platform, which comprises a work supply module, a design demand management module and a design demand management module, the research and development module is used for publishing works for users to select; the process module is used for providing product performance supply standards for published design requirements; the purchasing module is used for providing raw materials of products for enterprises; the production module is used for producing and manufacturing the raw materials provided by the purchasing module according to the product performance standards provided by the process module; and the sales module is used for selling products manufactured by the production module and issuing product requirements. According to the invention, production and sales integration of products is realized through the intelligent networking platform, a user can select suppliers by issuing demand information or according to product information displayed on the platform, suppliers, manufacturers, retailers and design companies in the industry are integrated on the platform, intensive management is realized, and the production efficiency is improved. And the time cost of user comparison is saved, and help is provided for the overall promotion of the industry.
Owner:上海特高信息技术有限公司 +1

A Distributed Thermal Pipeline Leakage Monitoring System

The invention provides a distributed thermal pipeline leakage monitoring system. The system includes an optical fiber temperature measurement host, an industrial computer, and a temperature measurement optical cable, wherein: the optical fiber temperature measurement host includes N temperature measurement channels, and each temperature measurement channel is connected to A temperature measurement optical cable, the temperature measurement optical cable is laid along the whole pipeline with the thermal pipeline as the carrier, the temperature measurement channel sends pulsed light signals to the temperature measurement optical cable, and the scattered light sent back from the temperature measurement optical cable is collected in real time, according to the refractive index of the temperature measurement optical cable And the scattered light intensity, get the temperature and temperature change rate numerical curve of the whole line on the thermal pipeline, and determine the average temperature and maximum temperature change rate of the required monitoring position through the length of the optical cable laid on different monitoring positions from the optical fiber temperature measurement host , and determine whether each thermal pipeline is in a leaking state according to the set temperature change rate threshold.
Owner:BEIJING INST OF AEROSPACE CONTROL DEVICES

Cold transportation method and cold transportation equipment

PendingCN109502220ABreak the time limitGuaranteed refrigeration qualityLarge containersTank wagonsAutomatic controlRefrigeration temperature
The invention discloses a cold transportation method and cold transportation equipment, and aims to provide the cold transportation method and the cold transportation equipment which are low in use cost. The cold transportation method comprises the following steps that cargos needing refrigerated transportation are put into a box body with a heat preservation and heat insulation function, the boxbody is provided with the functions that internal temperature can be controlled automatically, suitability for shipping and automobile transportation is achieved, stacking is feasible and working through connection with an external power supply can be realized, meanwhile, the box body can be used for setting the refrigeration temperature according to the refrigerated storage requirements of articles, and refrigeration power is provided by an internal power supply during the transportation process; the box body loaded with the cargos can be automatically stacked and stored at constant temperature through a three-dimensional library with a charging function in the turnover process; and power supply of the box body is stopped when the box body is in the three-dimensional library, power supplyis conducted by the three-dimensional library. According to the cold transportation method and the cold transportation equipment, the refrigerated storage quality of the cargos in the whole transferring process can be ensured.
Owner:YUNNAN KUNMING SHIPBUILDING DESIGN & RESEARCH INSTITUTE

Operation and maintenance monitoring and analysis system for front-end platform of digital television

The invention discloses a digital television front-end platform operation and maintenance monitoring and analysis system, which comprises a server, an acquisition end and a display end, and is characterized in that the server comprises short message alarm equipment and a server carrying a database and a service platform system, and can store, monitor, alarm and statistically analyze data of digital television platform equipment; the acquisition end monitors monitored equipment and acquires data information through an acquisition probe, and a management host of the display end monitors the operation state of platform equipment and acquires acquired data by displaying and checking a service platform system, so that intensive management of the front-end platform equipment of the digital television is realized, and the equipment maintenance efficiency is improved. The system is low in manual dependence degree and high in timeliness, alarm information can be obtained through the management host and the short message alarm device when the device breaks down or is abnormal, the fault device can be found in the first time, operation and maintenance work can be rapidly carried out, meanwhile, data of the collection device can be managed and analyzed, and the use efficiency of the data is effectively improved.
Owner:广东省广播电视网络股份有限公司

Monitoring and management system for automatic drinking water of pigs

The invention discloses a monitoring and management system for automatic drinking water of pigs. The system includes a flow meter, a pressure gauge, an electric control valve, an electric pressure-reducing valve, an alarm, a controller, an ear tag, a code scanner, a power supply, a communication converter, a host computer, a displayer, a mouse and a keyboard; the system allows real-time monitoring and regulation of the flow and pressure of water flowing out of a pig-use water dispenser to be conducted on the computer in an office, and can achieve the functions of flow upper limit alarming, flow lower limit alarming, pressure upper limit alarming, pressure lower limit alarming, water shortage alarming, running water alarming, flow regulation, pressure regulation and recording the instantaneous water intake and cumulative water intake of each pig. The pig farm management efficiency is improved, the labor intensity of workers is reduced, the sewage discharge is reduced, the pollution to the environment is reduced, the sewage treatment cost is saved, and the intensive management of large-scale pig farms is achieved.
Owner:INST OF ANIMAL SCI & VETERINARY MEDICINE SHANDONG ACADEMY OF AGRI SCI

Laboratory equipment management method

The invention relates to the field of laboratory management, and discloses a laboratory equipment management method, which comprises the following steps: distributing a unique identification mark to laboratory equipment, acquiring equipment data, determining dimensions for analyzing the data, and creating a corresponding dimension table according to different analysis dimensions; and obtaining data in the selected dimension table, and displaying the data according to a preset display strategy. According to the laboratory equipment management method disclosed by the invention, deep analysis anddiversified display are carried out by monitoring various pieces of laboratory equipment, so that multi-dimensional query and analysis are carried out on the laboratory equipment, and a worker can monitor the dynamic state of the laboratory equipment from mass data, and the safety of a laboratory is greatly improved.
Owner:深圳中科创新实验室科技有限公司

Integrated production system for aggregate and concrete through construction waste recycling

The invention relates to an integrated production system for aggregate and concrete through construction waste recycling. The method comprises the steps that 1, recycled construction waste is classified, and a waste usable concrete mixture is selected; 2, blank stone of a stone field is recycled, and the blank stone and available solid waste are crushed; 3, the crushed blank stone and available solid waste are shaped and prepared into finished product stone, sand and aggregate chips; 4, the finished product stone, sand and aggregate chips are stored separately; 5, the blank stone and availablesolid waste are crushed, shaped and stored in the same stirring station for combination production. According to the system, the integrality and continuity of a whole production line can be guaranteed, separate production can be achieved, overall linkage production can also be conducted, the production uniformity can be maintained, and the independence of all the modules can also be maintained.
Owner:邝文辉

Pipe gallery management system based on three-dimensional scene and route planning method thereof

The invention discloses a pipe gallery management system based on a three-dimensional scene and a route planning method thereof. The system comprises a three-dimensional modeling module, an asset information management module, a route planning module, a lease management module and a fee management module; the method includes the steps that when there is a new lease application, it is necessary tocarry out planning and approval of gallery entrance, set route planning requirements, and carry out route planning analysis of pipe entrance pipeline according to the overall route planning and assetcurrent using situation of the pipe gallery, and analysis results are displayed in a list and the three-dimensional scene; assets to be rented in the analysis results are selected, and a route planning analysis report is automatically generated. By adopting the method, an operation state, a charging situation and a construction distribution situation of the pipe entrance pipeline can be clearly and accurately grasped, the route distribution of the pipe gallery assets can be scientifically and reasonably achieved, dynamic update and intensification utilization of use of the pipe gallery assetscan be achieved, and the condition that the use of the pipe gallery is evidence-based and proof-based is ensured.
Owner:苏州航天系统工程有限公司

Aquatic offspring seed intermediate cultivating system

The invention discloses an aquatic offspring seed intermediate cultivating system. The aquatic offspring seed intermediate cultivating system is characterized by comprising a round cultivation pool (1), the cultivation pool (1) is communicated with a cultivation pond through a water pipe provided with a pumping device, and an inlet end of the water pipe is arranged along the tangential direction of the cultivation pool (1). A drain pipe (2) is arranged in the center of the cultivation pool (1), the other end of the drain pipe (2) is communicated with a waterweed purifying tank (3), the waterweed purifying tank (3) is connected with a biofilter (4) through the pumping device, and the biofilter (4) is communicated with the cultivation pond through the drain pipe. The cultivation pool (1) is made of thermal insulation material and provided with a cover body which is matched with the cultivation pool (1), and an electric heater with temperature controlled is arranged at the bottom of the cultivation pool (1). The aquatic offspring seed intermediate cultivating system has the advantages of being capable of guaranteeing cultivating water temperature, simple in operation, low in cost, energy-saving and environment-friendly.
Owner:DALIAN OCEAN UNIV +1

A method for collecting circuit structure of northbound interface based on type identifier

The invention discloses a method for collecting a circuit structure of a northbound interface based on a type identifier, comprising the following steps: serializing the operator's circuit structure into a first binary stream, and filling in the identifier corresponding to the type of the circuit structure After that, it is serialized into the second binary stream; the northbound interface collects the second binary stream, and deserializes to obtain the identifier and the first binary stream; parses the identifier to obtain According to the type of circuit structure, according to the conversion function corresponding to the type of circuit structure, the first binary stream is converted into a unified circuit model for the internal application of the northbound interface; according to the standard of the operator, the unified circuit model is converted into a corresponding format output to the operator. In the present invention, by introducing the identifier GUID corresponding to the type of the circuit structure, no attention is paid to the type of the specific circuit structure when collecting and buffering the circuit structure of the northbound interface, thereby simplifying the processing logic of the collecting circuit structure and improving efficiency.
Owner:FENGHUO COMM SCI & TECH CO LTD

Aggregate and concrete integrated production system

The invention relates to an aggregate and concrete integrated production system. A method comprises the following steps: 1) purchasing grey stones of a quarry and crushing the grey stones; 2) shapingthe crushed grey stones to prepare product stones, sand and aggregate chips; 3) mining and storing the product stones, sand and aggregate chips separately; and 4) carrying out crushing, shaping and storing of the grey stones jointly in a same stirring station. The system not only can guarantee the integrity and continuity of a whole production line, but also can carry out production either independently or integrally in a linked manner, so that the production uniformity can be kept and the independence of modules can be kept, too.
Owner:邝文辉

Coded lock with remote monitoring function

The invention discloses a coded lock with a remote monitoring function, which is provided with a mechanical lock head, a lock tongue locking mechanism, input equipment, a control circuit and a handheld card reader. The control circuit is provided with a control module, which is electrically connected to an industrial personal computer, a detection module, a main system analysis module, a standby system analysis module and a common fingerprint acquisition module; the industrial personal computer is electrically connected with the input equipment and a background monitor system; when the common fingerprint acquisition module is used under normal conditions, fingerprint information is transmitted to the background monitor system through the industrial personal computer, then the background monitor system is used for transmitting a dynamic password to the control circuit for judging, the lock tongue locking mechanism is driven by the control circuit, and finally, the unlocking is finished by dialing a plate. When the unlocking task cannot be finished by using normal operation procedures, the unlocking is finished by using standby operation procedures. The coded lock with the remote monitoring function, disclosed by the invention, has the advantages of functions of standby unlocking, real-time feedback of lock status and remote identity authentication, high safety performance of passwords and capability of realizing intensified management.
Owner:SGSG SCI & TECH CO LTD

A kind of efficient cleaning method of dustbin

ActiveCN105800200BAccurate cleaningSolve the problem of human resources overall arrangementRefuse receptaclesRelevant informationIntensive management
The invention discloses an efficient cleaning method for a dustbin. When the capacity or the weight of the dustbin reaches a preset value, the dustbin actively sends full-load data to a server, after the server obtains relevant information of the dustbin through inquiring, the most suitable cleaner is found out according to an optimal cleaning algorithm, and the cleaner is informed in a message pushing mode and a short message sending mode; after receiving information, the cleaner arrives at the scene to disposal garbage, and timely cleaning of the garbage is ensured; and after the dustbin is cleaned, the difference between full-load time and cleaning time is calculated by the server, and grading is conducted according to a set assessment criterion. Through intelligent dispatching of cleaners, overall arrangement of manpower resources of a property management company is achieved, work is more balanced and efficient, manpower and material resource cost is reduced, intensive management is achieved, and the social requirements for low carbon and environment protection are met; an environmental sanitation department can supervise the property management company, the property management company can supervise the cleaners, work efficiency and enthusiasm of the cleaners are improved, and the appearance of a city is tidier.
Owner:XUZHOU WONDERFUL INFRASTRUCTURE MFG

Mechanical high-voltage circuit breaker with short circuit self-locking function

InactiveCN101740272BInstant breakClear reason for disconnectionHigh-tension/heavy-dress switchesAir-break switchesEngineeringSelf locking
A mechanical high voltage breaker with the function of short circuit self-locking comprises a high voltage breaker main body, a short circuit detection unit for detecting whether a short circuit failure occurs in the phase line of a high voltage breaker main body and generating a breaking signal when the short circuit failure occurs, a short circuit motion triggering mechanism (51), which is connected with a breaking mechanism in the high voltage breaker main body for triggering the breaking mechanism to generate breaking motion while receiving the breaking signal, and a mechanical self-locking mechanism which disenables the breaking mechanism to reset automatically.
Owner:HUBEI SHENGJIA ELECTRIC EQUIP +1

A Voice Prediction Linkage Method and System Based on Incoming Call Demand

The invention discloses a voice forecasting linkage method and a voice forecasting linkage system based on call requirements. The system comprises an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, en exchange board, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

A voice interaction management method and system based on traffic prediction

The invention discloses a voice interaction management method and a voice interaction management system based on telephone traffic forecasting. The voice interaction management system comprises a telephone traffic forecasting module, an ACD automatic telephone traffic distribution module, an IVR automatic voice answering module, a CTI regulation and control integrated module, a PBX queuing module and a terminal monitoring module; the voice service method can select priority, and timely and effectively answer calls from users according to call requirements of users, thus improving service quality; according to the voice interaction management method, under the premise of reducing operational cost, achieving centralized seat management in the whole province or large areas, and performing centralized operation on calling systems, calls are answered according to belonging areas, and customer service staffs are convenient to communicate; skill groups in cities and counties only need to distribute computers and IP power grids, no gateway and IVR voice answering system are needed, no device redundancy exists, the priority groups are automatically selected according to customer requirements, different priority groups are different in distribution sequences and distribution processes, calls can be effectively and selectively answered, and improvement on answering quality is facilitated.
Owner:国网山东省电力公司营销服务中心(计量中心) +2

Highway toll station intelligent node and control method

The invention relates to a highway toll station intelligent node and a control method, and the highway toll station intelligent node comprises a case, the case is provided with intelligent service equipment, the upper part and the lower part of the outer vertical surface of the case are respectively provided with a fee display screen and a light supplement lamp assembly, the fee display screen is provided with a snapshot camera, the top of the case is provided with an alarm lamp and a WIFI / 4G signal transmitting device, a handrail arm movement assembly is arranged on one side of the case, and a snapshot / fee display / alarm control module, an industrial switch, a movement control module, a lane control module and a power supply module are arranged in the case from top to bottom. Equipment and an alarm lamp are arranged in the case, and the WIFI / 4G signal transmitting device, the handrail arm movement assembly, the fee display screen, the light supplementing lamp assembly and the snapshot camera equipment are connected with the upper computer through network interfaces, so that highly intensive management of lane equipment is realized, and the construction amount of equipment installation and debugging is reduced; and the safety, the stability and the intelligent supervision and maintenance of the charging system are improved.
Owner:江西方兴科技股份有限公司
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