Method and system for regulating and controlling voice service based on call requirements
A voice service and incoming call technology, applied in telephone communication, electrical components, automatic switching office, etc., can solve problems such as sudden increase in traffic, decline in manual call completion rate, surge, etc.
- Summary
- Abstract
- Description
- Claims
- Application Information
AI Technical Summary
Problems solved by technology
Method used
Image
Examples
Embodiment Construction
[0048] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.
[0049] Such as figure 1 As shown, a control voice service system based on incoming call demand, including ACD automatic traffic distribution module, IVR automatic voice response module, CTI control integration module, switch, PBX queuing module and terminal monitoring module, wherein:
[0050] The IVR automatic voice response module is used to provide automatic voice interactive services and perform voice navigation. The user uses the audio key to press the phone or voice input information, obtains pre-recorded digital or synthetic voice information from the system, and communicates with the background database. Interaction, record the user's incoming call information and incoming call demand, check the status of the diversion switch, provide incoming call answering service and active outgoing call service;
[0051] The ACD automatic traffic distributi...
PUM
Abstract
Description
Claims
Application Information
- R&D Engineer
- R&D Manager
- IP Professional
- Industry Leading Data Capabilities
- Powerful AI technology
- Patent DNA Extraction
Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.
© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com