The invention discloses a scheduling method for calling multi-manufacturer AI capability by an intelligent cloud call center, which comprises the following steps of: S1, extracting manufacturer data under a certain condition, and marking a manufacturer process; S2, initiating an intelligent outbound call, obtaining a maximum total
score of an intelligent call flow according to the object data mark and the
algorithm model, and initiating a call according to an intelligent call
service flow; S3, for the historical service data, reversely calculating the flow
service quality, and marking the data; and S4, realizing intelligent calling of multi-
resource scheduling among multiple manufacturers according to the step S2 and the step S3, and selecting an optimal manufacturer
route. According to the invention, through an iterative
algorithm, the flexibility of intelligent call-out multi-manufacturer
resource scheduling is improved, the
bottleneck problem of resource waste caused by a fixed parameter
algorithm is avoided, the efficiency of intelligent call multi-manufacturer
resource scheduling is also improved, the AI multi-manufacturer income is reasonably allocated, the
service quality is improved, the intelligent call deployment risk is reduced, and the global benefit of the intelligent voice in the outbound call field is ensured.