92 results about "Customer Service Assurance" patented technology

The invention relates to a meter box for housing a utility meter and configured for associating a customer service line to a utility service line. The meter box may be configured to fit within an existing meter box and may be configured with side sections in a telescopic arrangement. Flow control components at an input of the meter box prevent backflow.

The meter box comprises an electronic module that includes a variety of selectable features including datalogging, AMR, environmental monitoring, and resource monitoring. A remote monitor is provided for allowing a customer to view selected data including consumption data, pressure, pH, temperature, warnings, remote turnoff, and provide secured bill paying services. Imaging/audio components provide visual and audio data which may include an image of an analog readout for a meter register, images of the metering environment, and sound data for metering environment.

The invention relates to a meter box for housing a utility meter and configured for associating a customer service line to a utility service line. The meter box may be configured to fit within an existing meter box and may be configured with side sections in a telescopic arrangement. Flow control components at an input of the meter box prevent backflow.

The meter box comprises an electronic module that includes a variety of selectable features including data logging, AMR, environmental monitoring, and resource monitoring. A remote monitor is provided for allowing a customer to view selected data including consumption data, pressure, pH, temperature, warnings, remote turnoff, and provide secured bill paying services. Imaging/audio components provide visual and audio data which may include an image of an analog readout for a meter register, images of the metering environment, and sound data for metering environment.

Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.

The invention disclosed is a new system and method for providing the mutual sharing of resources devoted to customer service. The system utilizes a telecommunications switching apparatus to rout incoming customer contacts to one or more pools of customer service agents. The system provides for a universal customer service interface that allows customer service agents to assist customers of other related companies. The automated system for sharing customer service resources includes a mutual assistance routing system in communication with requesting users of customer service agents, responding providers of customer service agents, databases containing customer information, thereby allowing customers who contact the requesting user to be served by shared agents.

A region within a field of view of a video stream associated with an Internet Protocol (IP) camera can be identified. The region can be associated with one or more logical boundaries which can correspond to one or more physical boundaries within a customer service area of a place of business. The customer service area can be a domain in which a customer interacts with a business product and/or a business service. A customer crossing a logical boundary of the customer service area can be detected in real-time. The detecting can be performed by a directional tripwire analytics which can comprise of an object tracking algorithm, a face detection functionality, and/or a shape detection procedure. The traffic flow associated with the region can be programmatically determined which can include flow density, flow rate, and flow speed.

The invention discloses an online customer service system and an online customer service method of electronic equipment. The system comprises input equipment, and also comprises an automatic search knowledge base module, an online customer service module and an online community answer module. The online customer service method comprises the following steps of: reserving an access of a customer service support system on a main interface of the electronic equipment; searching a required problem by a user through the search knowledge base, or inputting a key word to search associated problems by using the system; if the required problem is not searched, solving the problem in real time through online customer service; and if the online customer service cannot provide a satisfactory answer, answering through the online community. The system and the method can provide help for the user simply, conveniently and rapidly.

The invention discloses a customer service method and a device. The customer service method comprises following steps: receiving a message input by a client side using a first identity; analyzing the message to obtain user intentions corresponding to the message; performing semantic parsing to the message according to the user intentions and generating semantic parsing results; generating a first candidate reply corresponding to the semantic parsing results; sending a group message using a second identity so that a customer service side receives the group message. By means of the customer service method and device of embodiments of the invention, robot customer service and manual customer service respond to messages input by client sides in a group chat manner so that multiple customer services serve one customer simultaneously, and therefore the service efficiency and service quality are effectively increased; and users are faced with unified customer service identity so that user perception is kept consistent and therefore user experience is increased.

The invention discloses a customer service access method, a customer service access system and access equipment. The method comprises the following steps of: receiving a first message sent by a family gateway, wherein the first message carries a customer virtual local area network identifier matched with the first message; acquiring a service virtual local area network identifier matched with the first message according to characteristic information of the first message; establishing a mapping relation of the customer virtual local area network identifier and the service virtual local area network identifier according to the customer virtual local area network identifier and the service virtual local area network identifier; and sending the first message to a network corresponding to the service virtual local area network identifier according to the customer virtual local area network identifier and the service virtual local area network identifier. According to the embodiment of the invention, the mapping relation of the customer virtual local area network identifier and the service virtual local area network identifier is not required to be pre-set on the access equipment, so that the access configuration is simplified when a customer service is opened up; errors are difficult to make; and the service smoothness is guaranteed.

The invention relates to a system for realizing wireless single sign-on system based on IPSEC technology and an operation method thereof. The system comprises a CISCO VPN server, a BOSS network inside system, a BOSS network outside Internet platform, a BOSS network proxy server and a mobile service united portal. The system ensures that two different networks with different security levels can be accessed simultaneously through equipment consisting of CISCO VPN gateway and the proxy server and the IPSEC technology, thereby promoting the business hall to change from 'serving type' to 'sales service type', fulfilling the requirement of 'marketing, service and experience' all-in-one service support for front-line staff, such as customer service managers, shop assistants, district marketers and the like.

The invention discloses a cloud customer service platform based on cloud computation and a network video conference. The platform is formed by a client terminal, an enterprise customer service terminal, an enterprise administrator terminal, a platform administrator terminal, a network video conference system, a cloud customer service system and a distributed cloud platform. By using the platform of the invention, problems that existing customer service system construction and operation cost is high and a customer service mode of a customer service system is single are solved. The invention provides a cloud customer service based on software which is the service. Different enterprises can access the cloud customer service platform. The customer service system is constructed in a one key mode, and a lot of resources and funds are not needed to invest for construction. The customer service system provides customer service seats and the enterprises only need to recruit corresponding customer service personnel to provide the customer service. The cloud customer service provided in the invention is cloud seats based on a network video conference technology. The cloud customer service seats provide abundant customer service modes. A client experience is greatly increased, and product consultation and after-sales service quality are improved.

A portable tendering station includes a movable housing, a removable terminal attached to the housing for acquiring transaction information, and at least one peripheral device attached to the housing and coupled to the terminal for conveying the transaction information and related information to or from a user. Preferably, the terminal includes a display and a device for communicating the information over a wireless communication network, and at least one activation key for activating one or more user functions. The portable tendering station can be easily deployed to various locations within a shopping facility, warehouse, manufacturing facility or the like, and is especially useful for accommodating customers and minimizing delays during peak activity periods.

Systems, apparatuses, and methods are provided herein for providing customer service agent assistance. A system for providing customer service agent assistance comprises a customer profile database storing customer partiality vectors for a plurality of customers, the customer partiality vectors comprise customer value vectors, a communication device, and a control circuit. The control circuit being configured to: provide a customer service agent user interface on a user device associated with a customer service agent, associate a particular customer with the customer service agent, retrieving at least one customer value vector for the particular customer from the customer profile database, and cause, via the communication device, the at least one customer value vector of the particular customer to be displayed on the customer service agent user interface of the user device.

Systems and methods for remotely diagnosing, trouble shooting, and/or programming an end user telephone by a customer service representative using a telephone and modem system in communication with the user's telephone and modem system during a live telephone call between the customer service representative and the user are disclosed. The method for the user to obtain assistance from the customer service representative for the user system generally comprises initiating a telephone call to the representative, transmitting data signals containing information relating to the user system to the customer service system, speaking with the customer service representative, and receiving data signals that includes a command to control a remotely controllable feature of the user system from the customer service system, wherein the user and customer representative systems selectively alternate between data signal transmissions and voice signal transmissions.

The invention discloses an artificial intelligence customer service agent to manual customer service agent call method, which comprises the following steps: an external call template is preset; the contact data of a target customer is imported; an artificial intelligence customer service agent initiates a call; the artificial intelligence customer service agent judges whether the call gets throughor not; the artificial intelligence customer service agent makes a next call if judging that the call does not get through; the artificial intelligence customer service agent talks to the customer ifjudging that the call gets through; the artificial intelligence customer service agent concurrently judges whether the dialogue can continue or whether the dialogue exceeds a set time; if the dialogue cannot continue or exceeds the set time, the customer is connected to a manual customer service agent for manual service; if the dialogue can continue or does not exceed the set time, the artificialintelligence customer service agent serves the customer until the end of the dialogue; and finally, the artificial intelligence customer service agent or the manual customer service agent records theintention information of the customer. The method can greatly reduce the number of customer service agents needed, enhance the customer service efficiency and standardize the customer service process. Moreover, the method can make problem solving and intelligent service perfectly compatible through the transfer to manual customer service.