173 results about "Dialogue management" patented technology

A system and method for providing fast and efficient conversation navigation via a hierarchical structure (structure skeleton) which fully describes functions and services supported by a dialog (conversational) system. In one aspect, a conversational system and method is provided to pre-load dialog menus and target addresses to their associated dialog managing procedures in order to handle multiple or complex modes, contexts or applications. For instance, a content server (web site) (106) can download a skeleton or tree structure (109) describing the content (page) (107) or service provided by the server (106) when the client (100) connects to the server (106). The skeleton is hidden (not spoken) to the user but the user can advance to a page of interest, or to a particular dialog service, by uttering a voice command which is recognized by the conversational system reacting appropriately (as per the user's command) using the information contained within the skeleton. The skeleton (109) provides the necessary information to allow a user to quickly browse through multiple pages, dialog components, or NLU dialog forms to find information of interest without having to follow and listen to every possible page or form leading to a desired service or conversational transaction.

Systems and method for conversation management and opinion tracking systems, whereby a conversation management engine can generate on-line conversations based on rules sets such that the generated conversation and the content submitted by participants conforms to a conversation or debate style. The conversation management engine can further implement curation policies that can curate content presented to a conversation such that the presented conversation fits curation rules of the policies. An opinion tracking engine can identify opinions regarding conversation topics based on the submitted contents and detect differences or changes in opinion.

A sensitive multi-round dialogue management system based on state machine contexts comprises the following units: an input module used for receiving multi-modal input information of a user; an intention identification engine module for identifying intent information in the multi-modal input information; an intention module mapping the identified plurality of intent information with the back-end multiple intension sub-modules one by one; a state machine module comprising a plurality of state machines and used for managing related contexts in a dialogue manage system, and supporting an output result; an analysis instruction engine module including a plurality of analysis instruction engine sub-modules and used for respectively analyzing the corresponding intention information and obtaining the plurality of intention information after the analysis; an output module output module obtaining the policy information according to the result of the analysis of the intention identification module and the analysis engine module, and sending the policy information to the state machine module. The dialogue management system improves the probability of success of man-machine interaction, and can ensure that man-machine conversations are effective and friendly carried out.

The invention discloses a voice dialogue processing method and device. The voice dialogue processing method comprises the steps of determining voice semantics corresponding to to-be-processed user voice; based on a dialogue management engine, determining a reply statement for the voice semantics, constructing a training sample set of the dialogue management engine according to a dialogue service customization file comprising at least one dialogue stream, and the dialogue stream comprising a plurality of dialogue nodes with a set sequence; and generating customer service voice for replying to the user voice according to the determined reply statement. By utilizing the method, the dialogue management engine is trained based on the dialogue service customization file with the dialogue flow, so that the dialogue service customization development is simpler, more convenient and more efficient, and the later maintenance of the service process is also facilitated.