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Voice conversation processing method and device

A voice dialogue and processing method technology, which is applied in the field of intelligent customer service, can solve the problems of unfavorable business process later maintenance, dialogue business customization and development inefficiency, etc., and achieve the effect of simple and efficient development, convenient later maintenance, and simple and convenient production

Active Publication Date: 2019-11-12
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the complexity of business logic has created the complexity of the development of the dialogue process of the AI ​​dialogue system, which has led to the inefficiency of the customized development of the dialogue business
In addition, when the manufacturer needs to maintain and modify the business process or content, it may need to repeatedly develop or modify the code logic, which is not conducive to the later maintenance of the business process

Method used

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  • Voice conversation processing method and device
  • Voice conversation processing method and device
  • Voice conversation processing method and device

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Embodiment Construction

[0021] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0022] It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined with each other.

[0023] The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program mo...

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Abstract

The invention discloses a voice dialogue processing method and device. The voice dialogue processing method comprises the steps of determining voice semantics corresponding to to-be-processed user voice; based on a dialogue management engine, determining a reply statement for the voice semantics, constructing a training sample set of the dialogue management engine according to a dialogue service customization file comprising at least one dialogue stream, and the dialogue stream comprising a plurality of dialogue nodes with a set sequence; and generating customer service voice for replying to the user voice according to the determined reply statement. By utilizing the method, the dialogue management engine is trained based on the dialogue service customization file with the dialogue flow, so that the dialogue service customization development is simpler, more convenient and more efficient, and the later maintenance of the service process is also facilitated.

Description

technical field [0001] The invention belongs to the technical field of intelligent customer service, and in particular relates to a voice dialogue processing method and device. Background technique [0002] Human-computer interaction is a technology that studies the interactive relationship between humans and computer systems. Among them, the AI ​​(Artificial Intelligence, artificial intelligence) dialogue system is a new type of human-computer interaction method, which performs input and output through natural speech or natural language. At present, the AI ​​dialogue system has been widely used in scenarios such as smartphones, smart homes, smart vehicles, and smart customer service. [0003] However, the dialogue business process and content required by different manufacturers are also different, so each manufacturer needs to customize its own voice dialogue system. At present, the complexity of business logic has created the complexity of the development of the dialogue...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F17/27G10L13/00G10L15/00H04M3/527
CPCG06F16/3329G10L15/00G10L13/00H04M3/527G10L15/1822H04M3/493H04M2203/355G06Q30/016H04M3/4936H04M2201/40H04M2201/39G10L15/063G10L15/22G10L15/30G10L2015/0638G10L2015/226
Inventor 董鑫戴中原初敏顾寒
Owner AISPEECH CO LTD
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