Voice dialogue processing method and device

A voice dialogue and processing method technology, applied in the field of intelligent customer service, can solve the problems of unfavorable business process post-maintenance, low-efficiency dialogue business customization and development, etc., and achieve the effect of simple and efficient development, convenient post-maintenance, and simple and convenient production.

Active Publication Date: 2022-08-05
AISPEECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, the complexity of business logic has created the complexity of the development of the dialogue process of the AI ​​dialogue system, which has led to the inefficiency of the customized development of the dialogue business
In addition, when the manufacturer needs to maintain and modify the business process or content, it may need to repeatedly develop or modify the code logic, which is not conducive to the later maintenance of the business process

Method used

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  • Voice dialogue processing method and device
  • Voice dialogue processing method and device
  • Voice dialogue processing method and device

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Embodiment Construction

[0021] In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments These are some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0022] It should be noted that the embodiments in the present application and the features of the embodiments may be combined with each other in the case of no conflict.

[0023] The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generall...

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Abstract

The present invention discloses a voice dialogue processing method and device. The method of voice dialogue treatment method includes: determine the voice semantics corresponding to the user voice to be processed; based on the dialogue management engine to determine the response statement for the phonetic semantics, the dialogue management of the dialogue managementThe training sample set of the engine is constructed based on the customized files including at least one dialogue flow, and the conversation flow includes multiple dialogue nodes with a set order;Voice of customer service voice.Use this method to train the dialogue management engine based on a dialogue business customized document with dialogue flow, so that the dialogue business customization development is easier and efficient, and it is also convenient for the later maintenance of the business process.

Description

technical field [0001] The invention belongs to the technical field of intelligent customer service, and in particular relates to a voice dialogue processing method and device. Background technique [0002] Human-computer interaction is a technology that studies the interaction between people and computer systems. Among them, AI (Artificial Intelligence, artificial intelligence) dialogue system is a new type of human-computer interaction, input and output through natural speech or natural language. At present, the AI ​​dialogue system has been widely used in scenarios such as smartphones, smart homes, smart vehicles, and smart customer service. [0003] However, the dialogue business process and content required by different manufacturers are also different, so each manufacturer needs to customize its own voice dialogue system. At present, the complexity of business logic creates the complexity of the development of the dialogue process of the AI ​​dialogue system, which l...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F40/30G10L13/00G10L15/00H04M3/527
CPCG06F16/3329G10L15/00G10L13/00H04M3/527G10L15/1822H04M3/493H04M2203/355G06Q30/016H04M3/4936H04M2201/40H04M2201/39G10L15/063G10L15/22G10L15/30G10L2015/0638G10L2015/226
Inventor 董鑫戴中原初敏顾寒
Owner AISPEECH CO LTD
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