A method and
system for interactively and progressively
processing and determining customer satisfaction from data gathered within an
online community comprises of a group of participants connected via a
computer network such as
the Internet. A customer satisfaction and experience
processing system comprises a participant or
user interface (“front interface”), a
database, a
search engine, a customer satisfaction
processing algorithm, an intelligent optimizer, and an optional report generator. The front interface is accessible via the network, thereby allowing any participant to interactively share experiences with respct to listed items (i.e., products or services). The
database stores identification information and data pertaining to the participants' satisfaction and experiences with particular items. The
algorithm processes the input data and produces
ranking scores for individual items. The intelligent optimizer analyzes a participant's individual profile to predict and / or recommend one or more of the items from those offered by many different providers, which are the items most likely to provide the participant with the highest level of satisfaction and the best customer experience. The report generator conducts marketing analysis and produces electronic reports for customers and item providers. The
search engine permits retrieval of data from the
database upon participants' input queries.