213 results about "Service location" patented technology

A technique, method, apparatus, and system to provide educational related, integrated social networking, real time geospatial mapping, geo-target location based technologies including GPS and GIS and multiple points of interest, receiving current location of user's electronic or mobile device and multiple points of interest, cloud-type configuration storing and handling user data across multiple enterprises, generating user behavior data and ad links, promotions (“social / geo / promo”) links on a website for educational related products, goods, and / or services, including educational related social / geo / promo data sets for user customized visual displays showing 3D map presentations with correlated or related broad or alternative categories of social / geo / promo links to be displayed with web page content for view and interaction by an end user.

Methods, systems, and computer program products for maintaining current contact and metadata information for one or more contacts. A mobile phone stores contact information for multiple forms of mobile phone communication with the contacts. Each contact is identified as either an automatic live contact to be synchronized as new information becomes available or as another contact that will not be synchronized as new information becomes available. The mobile phone communicates the contacts to a data service provider for backup storage and update processing. From automatic contact and metadata information updates initiated by and received from the data service provider the mobile phone periodically updates automatic live contacts. Based on the synchronized contact and metadata information, the mobile phone initiates communication with one of the contacts. Example communication includes voice, email, instant messaging, short message service, multimedia message service, locate, and peer to peer application (such as gaming) communication.

A new computerized tracking system, IndeliTrak, that incorporates the state-of-the-art technologies including cell phones, GPS, Internet, and scanners to gather and distribute up-to-the-minute tracking data with little effort. As an example, a courier carries a mobile phone that is attached to a barcode scanner and programmed with IndeliTrak's tracking software. The mobile phone enables the courier to log in, retrieve his service schedule, verify each service location, log arrival / departure time, scan packages for pickup and delivery, and sign off. Scanned data are stored on the phone and transmitted to a customized IndeliTrak database. End users can track the packages via IndeliTrak's browser-based user interface almost instantaneously. IndeliTrak does not require unique package identifications (IDs) or barcodes. Acceptable IDs include radio frequency identification (RFID) tags, non-serialized barcodes, electronic product codes (EPCs), etc. The same ID code can be reused daily.

A new computerized tracking system, IndeliTrak, that incorporates the state-of-the-art technologies including cell phones, GPS, Internet, and scanners to gather and distribute up-to-the-minute tracking data with little effort. As an example, a courier carries a mobile phone that is attached to a barcode scanner and programmed with IndeliTrak's tracking software. The mobile phone enables the courier to log in, retrieve his service schedule, verify each service location, log arrival / departure time, scan packages for pickup and delivery, and sign off. Scanned data are stored on the phone and transmitted to a customized IndeliTrak database. End users can track the packages via IndeliTrak's browser-based user interface almost instantaneously. IndeliTrak does not require unique package identifications (IDs) or barcodes. Acceptable IDs include radio frequency identification (RFID) tags, non-serialized barcodes, electronic product codes (EPCs), etc. The same ID code can be reused daily.

An end-to-end situation awareness system to monitor, track, and improve a customer experience in service delivery includes network interfaces communicatively coupled to a plurality of devices distributed throughout a service location; one or more processors; and memory comprising computer-executable instructions, the computer-executable instructions include: design bots adapted to automatically build process maps for any process in the service delivery to give each operations role and each customer notification about the state of the process, wherein the design bots automatically categorize each process into operations excellence categories and the design bots communicate with the sensors, wearable devices, and mobile devices; and delivery bots adapted to automatically build process priorities for any process and notify each operations role, team and customer as needed for action, wherein the priorities are automatically categorized on different dimensions of operations efficiency and wherein the delivery bots communicate with the sensors, wearable devices, and mobile devices.

A realization system, method and device for multimedia service are provided. In the realization system for multimedia service, a service middleware receives multimedia service location information updated by users, multimedia service scheduling policy and device maintenance information of a service control proxy and loads them onto a service location register; the service middleware starts up or stops corresponding service control proxy according to device maintenance information of the service control proxy; the service location register authenticates a user multimedia service control request according to multimedia service location information and determines a service control proxy for the user through authentication according to multimedia service scheduling policy; the user multimedia service control request is forwarded to a determined service control proxy; the determined service control proxy provides multimedia service interactive control with an interactive electronic program guide and multimedia service control with a service server. The control flow of multiple multimedia services is unified.

An automated, flexible and programmable system to update delivery and inventory status for an aggregate of remote mailboxes, bins, shelves, sorter bins, and / or a plurality of bins to distant customers and vendors through email, pager, personal digital assistant (PDA), cellular phone mail, voice mail at call centers and / or web site mailboxes. It can function as a delivery notice to mailbox recipients or as inventory stock management to store owners and vendors at remote locations. Various sensors mounted on flexible circuit boards located on the mailboxes, bins, or shelves together with distributed microcontrollers report status through a common bus to a master controller and then to a computer system. The computer in turn dispatches reports and information to various owners and vendors via a remote network operation center accessed through a dedicated line, a wireless service or an Internet Service Provider. The frequency of report update, changing of locations of update, and the relational database can also be reprogrammed at any time from a remote central service location.

A method and apparatus facilitates an enterprise to lease virtual appliances from network services provider. The method operates by deploying a converged networking and computing device at a service location, downloading a virtual network function to the converged networking and computing device, activating the virtual network function by a service in the wide area network, and connecting the virtual network function to a provisioned network path over the wide area network. Different virtual network functions can be deployed to different locations. The same virtual network function scan be deployed to different locations. Moreover, more than one virtual network function may be deployed to more than one service location. The virtual network functions can be realized through virtual machines, software containers, etc.

Methods and systems are provided for obtaining information related to a customer service location and directions for routing a service technician from one customer service location to another. One embodiment includes requesting at least one set of coordinates associated with the customer service location; accessing a technician server to direct a global satellite positioning system to obtain the set of coordinates for the customer service location; obtaining the coordinates and updating one or more databases with said coordinates. The coordinates may include at least one of a latitude and a longitude associated with the customer service location. Another embodiment includes obtaining through a technician server at least one set of “from” coordinates associated with the first customer service location and at least one set of “to” coordinates associated with the second customer location; transmitting the “from” and “to” coordinates to a mapping system; and, generating directions in the mapping system based on the “to” and “from” coordinates. At least one of the sets of coordinates includes latitude and longitude data. System and computer-readable media embodiments of these methods are also provided.

Methods and systems for selecting media service providers based on static resource information are described. A type of service to be performed on an item of content is identified. The item of content is identified during a session with a client device. A service provider is selected from a plurality of service providers. The selection is based on static service provider and static network information. The selection of a service provider is further based on service session information if the service session information has been received. Information is provided for transferring the session to the selected service provider. The selected service provider performs the service on the item of content.

A service pack for a work vehicle provides service systems, which may include an electrical generator, a hydraulic pump and an air compressor. The service pack is driven by an engine separate from that of the vehicle. Integration of the support systems for the vehicle engine and service engine may be provided. The service pack allows the vehicle engine to be shut down when at a service location, with the service pack engine alone providing the necessary electrical, hydraulic and compressed air services for maintenance and other service work.

A data request is generated (e.g., text, email, SMS, multimedia messaging system (MMS), etc.) from a source device. The data request is delivered to a PSAP or other emergency monitoring service location in a useable format. Exemplary useable formats include a canned voice message, delivery to a call center that translates data to voice, text to speech, and text to instant messaging (IM). Additional information and location are staged for use by the PSAP or other monitoring service location.

In one aspect, a customer service information system includes a technician server configured to communicate with at least one input device used by a service technician at a customer service location and with a global satellite positioning system. The technician server is capable of directing the global satellite positioning system to obtain a set of coordinates associated with the customer service location upon receiving a data transmission from the input device.

A computer-implemented method for providing a meeting location recommendation comprises receiving user preferences specifying types of recommendations to be provided, including defining which types of user ratings of services from a social networking service to consider, wherein at least a portion of the services being rated have respective service locations; receiving a meeting location recommendation request, including a list of participants; initiating a request to the social networking service to retrieve a subset of the user ratings based at least in part on the user preferences of the participants; and returning to the participants a list of the services and corresponding service locations specified in the subset of the user ratings to enable the participants to negotiate one of the service locations to serve as an agreed to meeting location.

This application relates to an energy storage device protection circuit for use in a hybrid system supplying power to an active dynamic DC load, such as an electric vehicle drive. The circuit prevents over-discharge of the energy storage device and ensures that the system will be capable of delivering a minimum acceptable level of power to the load, even when the energy storage device is in a low state of charge or other de-rated mode. The hybrid system includes a power generator such as fuel cell capable of supplying at least the average power value requirements of the load and an energy storage device such as a battery or capacitor capable of supplying at least the difference between the peak power requirements of the load and the average power value. A controller is provided for controlling the relative supply of power to the load from the power generator and the energy storage device. The protection circuit is in series with the energy storage device and may include a first switch controllable by the controller, a diode in parallel with the first switch and optionally a current-limiting impedance in parallel with the first switch. The system may be implemented in lift trucks and the like to prevent overdriving of the vehicle in a low state of charge condition while permitting the operator to safely return the vehicle to a service location. The system regulates the output of the fuel cell in both the normal and de-rated operating modes to avoid load-following operation.

Systems and methods for announcing and locating services that are shared in a distributed manner within a peer-to-peer packet-based network are provided by embodiments of the invention. As opposed to every network device of the network requiring a copy of every desired service, one or more network devices maintain a copy of a particular service and the service is shared by any network device in the network that requires the service. Available services at a particular network device are registered with that network device and then service availability is announced to all other network devices on the network. Network devices maintain lists of what services are available on the network as well as where the services are located. When a particular service is desired, the network device consults the lists and is able to request acquisition of the service from any network device known to host the service, either locally or on a remote network device. Service location functionality is also capable of allocating resources and / or services in the network based on statistical information gathered and maintained regarding service use in the network.

The invention discloses a logistics service range determination method and device. The logistics service range determination method comprises the following steps: extracting the address text of each logistics service site from historical logistics data; according to the address text of the service site, determining the position coordinate of the service site; for a service site set corresponding to any service provider, calculating the external polygon of the set according to the position coordinate of the service site; and according to the external polygon obtained by calculation, determining the service range of the corresponding service provider. According to the scheme, the service range is shown by the polygon so as to bring convenience for users to understand and memorize; in addition, for a given site, whether the site is positioned within the service range or not can be directly determined by judging the position relationship between the site and the external polygon; high processing efficiency is provided; and dependency on the completeness of historical address data is lowered.

An automated, flexible and programmable system to update delivery and inventory status for an aggregate of remote mailboxes, bins, shelves, sorter bins, and / or a plurality of bins to distant customers and vendors through email, pager, personal digital assistant (PDA), cellular phone mail, voice mail at call centers and / or web site mailboxes. It can function as a delivery notice to mailbox recipients or as inventory stock management to store owners and vendors at remote locations. Various sensors mounted on flexible circuit boards located on the mailboxes, bins, or shelves together with distributed microcontrollers report status through a common bus to a master controller and then to a computer system. The computer in turn dispatches reports and information to various owners and vendors via a remote network operation center accessed through a dedicated line, a wireless service or an Internet Service Provider. The frequency of report update, changing of locations of update, and the relational database can also be reprogrammed at any time from a remote central service location.

A service pack for a work vehicle provides service systems, which may include an electrical generator, a hydraulic pump and an air compressor. The service pack is driven by an engine separate from that of the vehicle. Integration of the support systems for the vehicle engine and service engine may be provided. The service pack allows the vehicle engine to be shut down when at a service location, with the service pack engine alone providing the necessary electrical, hydraulic and compressed air services for maintenance and other service work.

A remote access to video on-demand (“VOD”) system provides a user with the ability to retrieve VOD content from a remote service location. The user first registers for this service and receives a mobile application downloaded to a mobile device. The user subsequently requests VOD content in one embodiment by accessing a web site, identifying themselves and the requested VOD content. The system provides a visual token to the user, where the mobile device uses the camera function to transmit a corresponding token value to a remote access VOD server. Upon determining the values correlated, the system provides the requested VOD content in accordance with the user's subscription profile for receiving VOD services. A remote access server in one embodiment provides the mobile application download, receives the request; generated the visual token, receives the response, and causes the selected VOD program to be streamed.

Systems and methods for providing improved location such as emergency services location of mobile devices in an over the air communications system are disclosed. On receiving a request, a user equipment (UE) mobile device makes observed time difference of arrival (OTDOA) measurements on signals received from certain cell communication elements. The UE selects or prioritizes the cells based on one of several schemes, including comparing internally stored cell ID information to cell ID information provided by the network, and using lists of cells that are recently used, recently received, previously used, or on a closed subscriber group (CSG) list are alternative embodiments. The UE may prioritize home eNB cells that it is a member of for the measurements. By prioritizing the cells used for the measurements, the OTDOA measurements may be limited to a few cells and the time needed to make the measurements may be reduced.

Systems and methods for providing support services to users of programmable devices are provided. One of many possible methods for providing support services for a plurality of programmable devices associated with a plurality of users involves the steps of: receiving user-specific data associated with one of the programmable devices and the corresponding user; storing the user-specific data associated with the programmable device and the corresponding user; receiving notification that a replacement programmable device for the programmable device is needed by the user; and configuring the replacement programmable device based on the user-specific data associated with the programmable device and the corresponding user. The method may further involve the steps of: providing the replacement programmable device to the user; receiving the programmable device; repairing the programmable device; providing the repaired programmable device to the user; receiving the replacement programmable device from the user; and receiving payment for providing the support services to the user.

A method and apparatus are provided for aligning the printer carriage of an inkjet printer with a service station of the printer where for example capping, wiping or spitting of inkjet cartridges held by the printer carriage can be performed. The method utilizes an optical sensor mounted on the printer carriage to scan a reference mark within the service area. Preferably the reference mark exhibits a change in reflectance in the scanning direction of the printer carriage and is mounted on a service station carriage which also holds removable service modules. An embodiment employs an iterative method in which calibration steps are interspersed by capping operations so as to ensure accurate alignment is achieved.

A realization system, method and device for multimedia service are provided. In the realization system for multimedia service, a service middleware receives multimedia service location information updated by users, multimedia service scheduling policy and device maintenance information of a service control proxy and loads them onto a service location register; the service middleware starts up or stops corresponding service control proxy according to device maintenance information of the service control proxy; the service location register authenticates a user multimedia service control request according to multimedia service location information and determines a service control proxy for the user through authentication according to multimedia service scheduling policy; the user multimedia service control request is forwarded to a determined service control proxy; the determined service control proxy provides multimedia service interactive control with an interactive electronic program guide and multimedia service control with a service server. The control flow of multiple multimedia services is unified.

A system for scheduling a location-specific service appointment, the system comprising a communication network, a target service location, a desired service type, a service provider grouping, and an availability calendar. The communication network interconnects data input devices, data output devices, and a central processing unit (CPU). The CPU unit comprises a precompiled service provider database. The target service location and the desired service type are input into the CPU and the service provider database, comprising a plurality of service provider resumes, is searched. The select service provider grouping is compiled based on matched service location information and service expertise information. At least one service provider resume is selected from the select service provider grouping and the availability calendar is then provided upon a data output device. The selected service provider resume, a selected calendar day, and a selected appointment time operate to schedule a location-specific service provider appointment.

A method for enabling at least one of a plurality of user devices to provide a service flow is described. In one example, a code is transmitted to a home identification device (HID) to be combined with an HID identification number. The combined response, which is comprised of the code and the HID identification number, is then transmitted from the HID and received by the user device(s). If the combined response is equivalent to at least one predetermined match key, which is stored in the user device(s), that user device(s) provides the service flow to a respective television(s).

The inventive system provides real-time commercial services to users of mobile communication devices (MCDs) over a wireless communication network utilizing the short message service protocol (SMS). The inventive system establishes a dialog with a user of an MCD utilizing SMS to present the user with commercial service options and to allow the user to quickly and easily purchase the services by sending minimal SMS responses during the dialog process. Preferably, prior to utilization of the inventive system, the user subscribes with a service provider to pre-arrange payment options for purchased services, to provide information helpful in tailoring offered services and service options to the user, and optionally to receive enhanced services (such as discounted and / or last minute offers, etc.). Utilization of the inventive system occurs in three phases: trigger, purchase and claim. During the trigger phase (user or service provider initiated), the service to be purchased is selected. During the purchase phase, the user selects the grade and quantity of services to be purchased and authorizes payment which is processed by the service provider and thereafter receives a unique service code. During the claim phase, the user presents the service code at the service location, which is then verified using a local terminal, and the service is then delivered to the user. The inventive dialog process can be advantageously and readily configured for a wide variety of commercial services, including, but not limited to entertainment site admissions and travel.

The disclosed method for processing a broadcast signal for 3D (3-Dimensional) broadcast service comprises encoding 2D (2-Dimensional) video stream including a 2D video frame, encoding depth information including depth of a 3D image relative to a plane of a display, encoding signaling information for signaling the encoded 2D video stream and the depth information, wherein the signaling information includes a 3D service location descriptor including codec type information specifying encoding type of the encoded depth information, generating the broadcast signal including the encoded 2D video stream, depth information and signaling information, and transmitting the generated broadcast signal.