1086 results about "Support services" patented technology

A Provider Network Controller (PNC) addresses the challenges in building services across Next Generation Network (NGN) architectures and creates an abstraction layer as a bridge, or glue, between the network transport and applications running over it. The PNC is a multi-layer, multi-vendor dynamic control plane that implements service activation and Layer 0-2 management tools for multiple transport technologies including Carrier Ethernet, Provider Backbone Transport (PBT), Multi-protocol Label Switching (MPLS), Transport MPLS (T-MPLS), optical and integrated networking platforms. Decoupling transport controls and services from the network equipment simplifies service creation and provides options for carriers to choose best-in-class equipment that leverages the PNC to enable rapid creation and management of transports and services. The PNC provides Service-Oriented Architecture (SOA) interfaces to abstract transport objects expressly designed to support both wholesale and retail services, and supports service offerings with varied bandwidth and Quality of Service (QoS) requirements, thus achieving enterprise Ethernet economics.

A method and system for providing flexible subscriber VCR control of an interactive media system that limits the consumption of bandwidth capacity, the method comprising establishing a viewing time window during which a subscriber can watch an ordered program, enabling the subscriber to freely pause, rewind, and fast-forward the program so long as the end of the program does not exceed the end of the window, automatically tracking the remaining program running time against the time remaining in the window, deactivating the pause and rewind features if the remaining program running time equals the time remaining in the window, and reactivating the pause and rewind features if the program is fast-forwarded such that the time remaining in the window exceeds the remaining program running time. The system of the present invention is any interactive media system that delivers video streams such as an interactive television system that supports services such as pay-per-view and video-on-demand, or an internet-based interactive media system that downloads video streams through the internet to be played on a subscriber's personal computer or other viewing device.

Methods and Systems for Global Online Brands Social Networks (BSN) Platform and Framework are disclosed for managing Users' Profiles, brands group lists, Brand user Friends, User created Brand Networks and related Members, Publications, Applications, Services and Communications and Collaborations among users. Further, it also manages brand owners' brand networks and members, and brand experts to enable and facilitate users for branded products and services related sales or e-commerce, marketing, promotion and support services, alternative products and services brands lists. BSN also provides Social Customers Relationship Management (SCRM) and Multi Brand Customers Services Life Cycle (MCSLC) Framework to facilitate brand owners and customers.

Systems and methods are presented for routing 911 or other emergency calls from VoIP terminal equipment, wherein the terminal includes GPS or other means to obtain geographic location information for the current location when a 911 call is initiated, and the terminal includes the geographic location information in a call setup request message to the service provider. Routing logic receives the set request and uses the geographic information to search one or more databases to identify the proper emergency service center to which the call is routed, and also the street address corresponding to the caller's current location. The emergency call is then routed to the selected service center, where the call may be delivered with the street address or the street address information is updated in an ALI database of the 911 system by the routing logic before or during call delivery to ensure the emergency service operator or dispatcher knows where to direct emergency services.

A method of controlling packet traffic in an IP network of originating, receiving and intermediate nodes to meet performance objectives established by service level agreements. Traffic statistics and performance data such as delay and loss rates relating to traffic flows are collected at intermediate nodes. A control server processes the collected data to determines data flow rates for different priorities of traffic. A static directory node is used to look up inter-node connections and determine initial traffic classes corresponding to those connections. The rates are combined with the initial traffic classes to define codes for encoding the headers of packets to determine their network priority.

A call center server architecture supporting service transactions between service customers and service agents who can be either local to or in geographic distributed locations relative to the call center. The call center server architecture includes an inbound voice packetizer providing a PSTN line interface to the call center, a call center server system, coupled to said inbound voice packetizer, that provides for the execution of call center server control applications, and a router, coupled among said inbound voice packetizer, the call center server system, and, through a network interface to any combination of intra- and extranets, to service agent terminal equipment. The call center server control applications dynamically determine the routing and distribution of service requests received from service customers to service agents and are dynamically responsive to determinations of inadequate quality of service for individual communications channels. The call center server control applications provide for the controlled interruption of a predetermined service transaction while establishing a new communications channel having an adequate quality of service.

A real-time transaction processing Consumer Products Distribution System (PDMS) reduces distribution costs, facilitates the distribution of products to consumers and makes online shopping practical. The PDMS integrates Collaborative Inventory Sharing, Order Aggregation, Consumer Predictive Purchasing, Product Transport Support Service, Display Shops, Uniform Consumer Preference Codes, Integrated Virtual Technical Support Centers, and other convenient features. Consumers purchase products through web sites of local and remotely located retailers preferably using Predictive Purchasing. The items purchased from multiple retailers are aggregated at a consumer selected Order Aggregation Site (OAS) based upon a consumer specified schedule. The consumer can pick up the aggregated orders at the selected OAS or have the aggregated orders delivered to a residence. Commercial carriers process consumer parcels at OASs where they are combined with Aggregated Orders for pickup or delivery. Consumers are given incentive discounts to promote the use of Predictive Purchasing, which significantly improves supply chain productivity.

A customer computer connects to an online service provider by phone, Internet, or other telecommunications link. The link gives the customer access to additional processing and storage resources such as virtual storage, processing power and / or additional software or data through interaction between the customer computer and an online service provider computer over the link. The additional resources made available to the customer computer enhance the customers' local needs through access to virtual storage, a more powerful processor of similar type for program execution, and / or online support services such as software rental, software sales, release update services, anti-viral services, data backup and recovery services, diagnostic services and / or repair services.

According to one aspect, a first request is received at a services application programming interface (API) of a support center from a first user for a first product provided by a first client. A second request is received at the services API of the support center from a second user for a second product provided by a second client. A first knowledgebase (KB) associated with the first client and a second KB associated with the second client are identified. A third KB that contains information common to the first product and the second product is identified. The first KB and the third KB are enabled to be accessible by a first agent assigned to provide support services of the first product. The second KB and the third KB are enabled to be accessible by a second agent assigned to provide support services of the second product.

The solution described herein provides an innovative use of remote services technology integrated with service personnel onsite at the point of service, such as a consumer repair outlet, to provide a pool of technical support resources to service a widely distributed resource need, such as support and repair resource needs of a chain of consumer outlets or an aggregated group of single proprietor consumer outlets. With this solution, qualified technical resources are provided from a central location to service a widely distributed retail environment. This is on-demand online remote support service is called or referred to as “support from a spigot.” The distribution method enables the delivery of higher quality, more reliable and overall lower cost services. Instead of requiring dedicated technical resources at each location, lower skilled labor may be deployed at the location to enable the remote technical support services process.

The present inventions provide an integrated, modular array of administrative and support services for electronic commerce and electronic rights and transaction management. These administrative and support services supply a secure foundation for conducting financial management, rights management, certificate authority, rules clearing, usage clearing, secure directory services, and other transaction related capabilities functioning over a vast electronic network such as the Internet and / or over organization internal Intranets.These administrative and support services can be adapted to the specific needs of electronic commerce value chains. Electronic commerce participants can use these administrative and support services to support their interests, and can shape and reuse these services in response to competitive business realities.A Distributed Commerce Utility having a secure, programmable, distributed architecture provides administrative and support services. The Distributed Commerce Utility makes optimally efficient use of commerce administration resources, and can scale in a practical fashion to accommodate the demands of electronic commerce growth.The Distributed Commerce Utility may comprise a number of Commerce Utility Systems. These Commerce Utility Systems provide a web of infrastructure support available to, and reusable by, the entire electronic community and / or many or all of its participants.Different support functions can be collected together in hierarchical and / or in networked relationships to suit various business models and / or other objectives. Modular support functions can combined in different arrays to form different Commerce Utility Systems for different design implementations and purposes. These Commerce Utility Systems can be distributed across a large number of electronic appliances with varying degrees of distribution.

Access to movies ranging from very popular movies to unpopular movies is managed by configuring sets of data movers for associated movie rankings, reserving data mover local cache resources for the most popular movies, reserving a certain number of streams for popular movies, negotiating with a client for selection of available movie titles during peak demand when resources are not available to start any freely-selected movie in disk storage, and managing disk bandwidth and primary and local cache memory and bandwidth resources for popular and unpopular movies. The assignment of resources to movie rankings may remain the same while the rankings of the movies are adjusted, for example, during off-peak hours. A movie locked in primary cache and providing a source for servicing a number of video streams may be demoted from primary cache to disk in favor of servicing one or more streams of a higher-ranking movie.

A method for efficiently utilizing radio resources by reducing a size of a PDU of an RLC layer in a mobile communication system supporting a VoIP service. In the method, an RLC PDU is framed without inserting information regarding a start point and an end point of a voice packet, or existence or absence of padding, such that a size of overhead according to transmission of the voice packet can be reduced. Consequently, restricted radio resources can be efficiently used.

A proactive browser system configured to implement stateful frame navigation using content specific icons, background frame maintenance, and asynchronous frame submissions. The proactive browser system includes three components: user-side proactive application terminals (PAT), network-resident proactivity enablement servers (PES), and server-side proactive wireless web-based application servers. The PAT resides on user terminals and functions as an enhanced browser that accommodates proactive application services. The PES resides in the wireless network between the proactive application servers and the user terminals, and implements proactivity support services including queuing of proactive application submissions, presence detection of proactive application terminals, and routing of proactive application submissions from proactive application servers to the proactive application terminals. The proactive application servers are web-based application servers configured to provide proactive application services to take advantage of the enhanced capabilities enabled by the PAT and PES components.

A lightweight application server for use on portable or embedded devices includes an application manager and services containers. Each of these is managed by an admin server allowing for remote and rapid deployment and maintenance of applications, objects and features associated with the server-enabled portable or embedded devices. This permits portable devices like PDAs to provide server functionality to each other, in a fully portable network if desired. A system including such server-enabled portable or embedded devices may include, among other things, a decision flow server for facilitating distributed decision flow processing.

A customer computer connects to an online service provider by phone, Internet, or other telecommunications link. The link gives the customer access to additional processing and storage resources such as virtual storage, processing power and / or additional software or data through interaction between the customer computer and an online service provider computer over the link. The additional resources made available to the customer computer enhance the customers' local needs through access to virtual storage, a more powerful processor of similar type for program execution, and / or online support services such as software rental, software sales, release update services, anti-viral services, data backup and recovery services, diagnostic services and / or repair services.

A process is provided for identifying and managing support service applications associated with consumer electronic devices. The process is executed by a gateway device communicatively coupled with each of the electronic devices via a home network, the gateway device being operative to access the Internet and being communicatively coupled with a display unit. The process includes the steps of: determining device ID information associated with a selected one of the electronic devices for which a support service application is required; providing the device ID information to a selected server computing system via the Internet; downloading a support service application associated with the selected device from the selected server computing system; and executing the downloaded support service application at the gateway device to provide a remote interactive support service process for the selected device. The support service may include a remote interactive manual service providing educational instructions to a user of the home network system regarding operation of a selected device, a remote interactive maintenance / diagnostic service for instructing a home network system user in solving maintenance problems associated with a selected device, or a combination remote interactive manual / maintenance / diagnostic service.

Business methods and systems that are provided use knowledge-based expert systems for mining (extracting) highly structured clinical information from various structured and unstructured sources of healthcare provider data. In one business method for on-line healthcare management and decision support, a service provider maintaining a collection of structured clinical data, the structured clinical data comprising information automatically mined from various structured and unstructured sources of healthcare provider data from one or more different healthcare providers. The service provider provides a customer on-line access to structured clinical data in the collection, or providing an on-line service to the customer using structured clinical data in the collection, based on a service agreement between the customer and the service provider.

Method and apparatus for service level management, wherein business processes are composed of services. A state of the service is defined by one or more service parameters, and the service parameters depend upon performance of network components that support the service, e.g., component parameters. The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the services, and service levels (e.g., acceptable levels) for each service parameter.

To address the scarcity of radio frequency (RF) spectrum, the disclosed systems offer unique ways to mitigate interference between television broadcasters (including their direct audience and viewers served via cable television) and other concurrent users of the RF spectrum, e.g. for one-way or two-way wireless communication. A preferred embodiment makes use of the “framing” characteristics of the “letterbox” video display format. RF emissions of the simultaneous RF spectrum user are keyed “on” only or substantially only during the time intervals when the blanking intervals and / or letterbox-border video lines are being scanned on the display, i.e. when the potentially affected (interfered with) television display is in the letterbox-frame-scanning portions of each video field. The concurrent uses may support services for voice (including telephony, music etc.), data (including Internet, intranet, etc.); image or control; fixed, portable, mobile or nomadic; narrowband, broadband or ultra-wideband; radiodetermination, diathermy, etc. Additionally, the concurrent user's emitted power and receiver sensitivity is continuously adjusted according to the broadcast television signal.

A service translation proxy provides a variety of translation services during the service discovery and subsequent service consumption phase. The service translation proxy receives a service request in accordance with one particular Service Description Protocol (SDP) and optionally translates the service request into the correct SDP as required using the appropriate service discovery interface. In addition, session description, session media, and session transport translations are implemented by the service translation proxy as required to support the service.

A method and system for providing diagnostic services for a computer system is provided. The diagnostic application presents to the user of the computer system a graphical representation of a computer system (202). The user is able to click on graphical components of the graphical representation. The diagnostic application performs diagnostic services on the particular component clicked on by the user. The diagnostic application may determine if the most recent version of the appropriate software driver is installed in the computer system. The diagnostic application may perform diagnostic tests on the clicked component. The diagnostic application may also permit the user to access online diagnostic services to permit the user to access the most recent version of the applicable software driver, communicate with a diagnostic support specialist, or receive additional diagnostic tools from a location remote from the computer system.

A method of creating and managing virtual servers utilizes separate master copies of information such as operating systems, configuration files, and application programs. When a virtual server is created, it loads an appropriate operating system and configuration information. During the boot process, the virtual server is configured to provide a predetermined service. Appropriate application programs are subsequently loaded to support the service configuration. Multiple virtual servers can be created and configured using the master copies of information, thus reducing the amount of customization required by each virtual server. Virtual servers can be easily restarted from failures with minimal loss of data.

Disclosed is a method for providing an MBMS service in a mobile communication system, which enables a UE to receive a specific MBMS service when the UE failed to receive a corresponding MBMS call message after requesting the specific MBMS service. After receiving period information for confirming information indicating whether the MBMS service is available in a cell where the UE is located, the UE receives the MBMS service by periodically receiving a control message including the information indicating whether the MBMS service available, according to the period information.

An intranet providing a multiple-carrel public-access kiosk is disclosed. The intranet provides free access to foreign and domestic informational e-commerce intranet sites as well as e-mail and public service educational and informational materials. The kiosk accepts anonymous pre-paid cards issued by a local franchisee of a network of c-commerce intranets that includes the local intranet. The franchisee owns or leases kiosks and also provides a walk-in e-commerce support center where e-commerce support services and goods, such as pre-paid accounts for access to paid services at a kiosk, can be purchased. The paid services provided by the carrel include video-conference and chat room time, playing and / or copying audio-visual materials such as computer games and music videos, and international e-commerce purchase support services such as customs and currency exchange. The third-party sponsored public service materials include audio-visual instructional materials in local dialects introducing the user to the use of the kiosks services and providing training for using standard business software programs. Sponsors include pop-up market research questions in the sponsored public service information and receive clickstream date correlated with the user's intranet ID and answers to the original demographic questions answered by the user.

The conformance of a network to a set of security policy statements is determined by attempting to violate the policies by routing packets through models of network elements. Policy statements specify whether a set of clients is granted or denied access to a network service offered by a set of servers. Network element models are in accordance to the element's configurable parameters and supported services, which together indicate how the element will treat packets when the element's current configuration is applied to the model. Conformance to a policy statement is determined by building a packet in accordance with the network service and a representative network-element client and server, and by attempting to move the packet from the client to the server by applying the packet to the network element models. Policy conformance is based on whether the packet reaches the service on the server. Network reconfigurations are determined for non-conformant policies.

A data switching system, having a switch processor, directs requests to initiate a new operation session of an executable application. The switch processor parses received data representing a received universal resource locator (URL) to identify whether the received URL is associated with a request to initiate an operation session of an executable application. If the received URL is associated with a request to initiate an operation session, the switch processor initiates a data access request at a second URL address hosted by a particular server. In response to receiving a response indicating success of the data access request at the second URL address hosted by the particular server, the switch processor directs the request to initiate the operation session of the executable application to the particular server.