A self-customizing, multi-tenanted mobile
system includes digitally gathering and disseminating real-time visual intelligence on utility asset damage enabling automated priority analysis and enhanced utility outage response. A preferred embodiment may be made up of, for example, communication module (102) to transfer geo-coded damage imaging and associated
metadata simultaneously from multiple outage-causing damage locations to dispatchers and operations personnel in the utility
control room and in the field. A mobile application (101) is installed onto the
first responder's
Global Positioning System (GPS) enabled
mobile device (104) to send
metadata to a multi-tenanted intelligent platform (MTIP) (106). MTIP (106) determines which utility tenant receives the damage report and customizes all aspects of the technical solution: the
first responder mobile application (101), the central web portal (103) and the damage viewing application for utility field personnel (110). A central web portal (103) running on a
control room personal computer running a
Javascript capable browser or similar environment (105) receives geo-coded damage imaging and associated
metadata from mobile application (101) via the MTIP (106) which automatically analyzes event location, relevance and severity to compute, recommend and communicate event priority. MTIP (106) further analyzes inbound images using
computer vision technology and wire geometry algorithms to determine
relative risk and event priority of downed wires. The multi-tenanted intelligent platform (106) is used to store outage-causing damage information and perform damage assessment enabling dispatchers to respond appropriately. A preferred embodiment enables external users—specifically municipal first responders (fire, police and municipal workers) to report outage-causing damage to the electric grid and provides a simple, easily deployable and secure
system. The
system then uses location, severity and role-based rules to dynamically notify appropriate utility personnel (112) via
text message, email notification or within the damage viewing application on the field personnel's
mobile device (110) so they are best able to respond and repair the damage. A preferred embodiment also speeds and improves communication between municipalities and utilities, and enhances the transparency of utility
damage repair leading to outage resolution.