91 results about "Operational effectiveness" patented technology

A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A software-implemented method includes an algorithm that adjusts the agent-selection process according to variations in state such as fluctuating call volume. When two or more metrics describe distinct aspects of an agent's performance and both aspects are relevant to agent selection, the algorithm can weigh each according to relative importance to the center's operational effectiveness. The present invention couples to the information infrastructure of a computer-based contact center and interfaces with the components of the center that acquire and maintain information pertinent to the agent-selection process. This connectivity delivers real-time information to the software algorithms and thereby facilitates rapid response to changing conditions.

A Mixer / Ejector Wind Turbine (“MEWT”) system is disclosed which routinely exceeds the efficiencies of prior wind turbines. In the preferred embodiment, Applicants' MEWT incorporates advanced flow mixing technology, single and multi-stage ejector technology, aircraft and propulsion aerodynamics and noise abatement technologies in a unique manner to fluid-dynamically improve the operational effectiveness and efficiency of wind turbines, so that its operating efficiency routinely exceeds the Betz limit. Applicants' preferred MEWT embodiment comprises: an aerodynamically contoured turbine shroud with an inlet; a ring of stator vanes; a ring of rotating blades (i.e., an impeller) in line with the stator vanes; and a mixer / ejector pump to increase the flow volume through the turbine while rapidly mixing the low energy turbine exit flow with high energy bypass wind flow. The MEWT can produce three or more time the power of its un-shrouded counterparts for the same frontal area, and can increase the productivity of wind farms by a factor of two or more. The same MEWT is safer and quieter providing improved wind turbine options for populated areas.

A device and method for estimating the operational effectiveness, status, and protection range of an electronic countermeasures system in real time or near real time are provided. The device and method calculate a predicted ECM power at a given location using a propagation and scenario model. Then a measured ECM power at the given location is used to determine a correction value equal to the difference between the calculated and measured ECM powers. The correction value and the propagation model are then used with a heuristic method to refine estimates of propagation and scenario parameters. The refined parameter set is used to produce a refined prediction of ECM power, which is used to create a refined correction factor. The refined correction factor is used to determine predicted ECM powers at a plurality of locations in an area around the device to determine a boundary of protection.

A system that extends the operational effectiveness of an image reproduction machine without requiring downtime for service by personnel includes a detection subsystem that monitors components of an image reproduction system for detecting a banding defect in the image reproduction system and an automated compensation subsystem for modifying operation of the image reproduction system to compensate for the detected banding defect so that the image reproduction system continues to generate images at an acceptable quality level. The automated compensation subsystem adjusts components and / or data used by image reproduction system to compensate for the identified banding defect without requiring immediate operator or service personnel intervention. This compensation may successfully attenuate the banding defect so that the image reproduction system continues to produce acceptable images without downtime while awaiting service by personnel. The system may also include a diagnostic subsystem for determining causes for a detected banding defect to further enhance the operation of the compensation system or to facilitate a repair action by a person.

A Mixer-Ejector Prop System (MEPS) is presented as a new, unique and improved concept for injecting power and producing force in flowing fluids such as air or water. MEPS incorporates advanced flow mixing technology, single and multi-stage ejector technology, aircraft and propulsion aerodynamics and noise abatement technologies in a unique manner to fluid-dynamically improve the operational effectiveness and efficiency for subsonic flow velocities.

A Mixer / Ejector Wind Turbine (“MEWT”) system is disclosed which routinely exceeds the efficiencies of prior wind turbines. In the preferred embodiment, Applicants' MEWT incorporates advanced flow mixing technology, ejector technology, aircraft and propulsion aerodynamics and noise abatement technologies in a unique manner to fluid-dynamically improve the operational effectiveness and efficiency of prior wind turbines, so that its operating efficiency routinely exceeds the Betz limit. Applicants' preferred MEWT embodiment comprises: a turbine shroud with a flared inlet; a ring of stator vanes; a ring of rotating blades (i.e., an impeller) in line with the stator vanes; and a mixer / ejector pump to increase the flow volume through the turbine while rapidly mixing the low energy turbine exit flow with high energy bypass wind flow. Unlike gas turbine mixers and ejectors which also mix with hot core exhaust gases, Applicants' preferred apparatus mixes only two air streams (i.e., wind): a primary air stream which rotates, and transfers energy to, the impeller while passing through the turbine; and a high energy bypass flow or “secondary” air stream which is entrained into the ejector, where the secondary air stream mixes with, and transfers energy to, the primary air stream. The MEWT can produce three or more time the power of its un-shrouded counterparts for the same frontal area, and can increase the productivity of wind farms by a factor of two or more. The same MEWT is safer and quieter providing improved wind turbine options for populated areas.