The invention provides a question-answering
system based on man-
machine integration. The question-answering
system based on man-
machine integration comprises an input module, a denoising module, a semantic
parsing module, an
information processing module, an
intelligent decision-making module, an output module, a manual customer service
processing module and a training module. The invention further provides a question-answering method based on man-
machine integration. The method comprises the steps of inputting questioning information; converting the questioning information into standard text formatting information; carrying out denoising and module structuralization on the text formatting information; carrying out semantic
parsing on the questioning information; judging an
information processing result and making a decision; generating an answer and inputting the answer if the answer is correct; presenting the question to manual customer service to be processed if no answer is available or the answer is wrong, judging again according to a
processing result and making a decision, training judging capacity and
decision making capacity, and outputting a correct answer. According to the question-answering
system and the question-answering method based on man-machine integration, self-learning capacity and self-improving capacity are improved, humanization and intelligentization are improved, and the accuracy and the timeliness of the system are guaranteed.