The invention relates to the technical field of a hotel
service robot system based on cloud
voice communication and
emotion perception. The hotel
service robot system includes a cloud voice recognition module, a semantic understanding module, a voice playing module, a
facial expression recognition module, a face recognition module, a display module, an
action recognition module, an
emotion recognition module, a check-in / check-out module, a print material module, a
payment module, a surveillance video
system module, an identity card scanning module and the like. The above modules are integratedin a hotel
service robot, the hotel service
robot judges whether there is a customer check-in and check-out service by using a face recognition technology, and handles the service by
voice communication with a customer, and meanwhile, the hotel service
robot has functions of printing of related materials,
payment, identity scanning and the like. The hotel service
robot judges customer emotion through three aspects of information of human
facial expression, voice and action to properly adjust emotional scenes for communication with the customer, and the hotel service robot can call a hotel
monitoring system to perform face recognition in order to remind customers whose face images are not collected and recorded to collect and
record the face images.