124results about How to "Improve service satisfaction" patented technology

A unified access method for all service channels of electric power marketing relates to a channel access method. The traditional extensive customer service management mode cannot support personalized and precise novel customer service demands. The structures of all kinds of channels are complicated, which poses high security risks. The method comprises the following steps: conducting unified channel service access based on a distributed service application framework; and introducing a permission mechanism of registration, binding, real-name authentication and service password authentication to realize unified management of channel registration accounts and account permissions, including unified account management and unified permission management. Through the technical scheme, standardized access to all service channels of electric power marketing is completed. An electric power service card is built to realize unified account management and connectivity of service channels. Through registration, binding, service password authentication and real-name authentication, a unified permission authentication system for accounts is built. Therefore, the data consistency and operating precision of electric power marketing service channels are ensured.

The method includes following steps: relevant short message transfer registering information is setup in home location register (HLR) in advance for mobile station needed of transferring short message; based on the said short message transfer registering information, the short message center transfers the said short message to corresponding communication terminal. Taking full advantage of current network entity of mobile communication system, the invention implements function for transferring short message through HLR simply. Comparing with prior art, the invention realizes short message transfer even handset is shut down at called party or memory of handset is in full. Subscriber id module card (SIM) is not needed to replace even user is in other places in the country.

The present invention relates to a bidirectional message transmission system and method. The system performs first authentication on a first user based on user ID information provided by a first user terminal connected to the wired Internet, and performs second authentication in cooperation with a first portable terminal having a wireless telephone number provided by the first user terminal. The message provided by the first user terminal having undergone the first and second authentication is transmitted to at least two second users' terminals. The second users' terminals include a wireless terminal and a wired terminal. Therefore, the bidirectional communication service for concurrently transmitting the message to at least two other terminals is allowable based on stable and reliable authentication.

The invention discloses an incoming call processing method of an IVR system. The incoming call processing method comprises the following steps: receiving an incoming call of a customer, and obtaining an incoming call number of the customer; S2, receiving related order information input by the customer; S3, obtaining existing order business corresponding to the related order information; and S4, broadcasting operation menu options to the customer. The incoming call processing method disclosed by the invention can be used for quickly positioning and obtaining the existing order business of the customer through the related order information input by the user, thereby saving a large amount of resources and times, and the incoming call processing method disclosed by the invention can be used for quickly judging the identity of the customer after obtaining the incoming call number of the customer and intelligently selecting to serve the customer by customer service personnel according to the existing order business and the former incoming call information when the customer repeatedly calls, thereby saving the communication time and cost.

The embodiment of the invention provides a service demand matching method and device, a medium and electronic equipment. The service demand matching method comprises the steps of: receiving service demand information sent by a service demander and receiving service capability information sent by a service provider; finding at least one service provider, the service capability information of whichis matched with the service demand information according to the service demand information; obtaining a credit rating of the service demander and a credit rating of the service provider; and determining the service provider assigned to the service demander according to the credit rating of the service demander and the credit rating of the service provider. According to the technical scheme of theembodiment of the invention, on the premise of guaranteeing that the service demand information is matched with the service capability information, the credit rating of the service demander and the credit rating of the service provider are considered and the matching accuracy of the service demander and the service provider can be increased.

The invention relates to an artificial intelligent platform based auxiliary business handling administrative examination and approval method. An administrative business system interacts with an applicant through an artificial intelligent platform, the artificial intelligent platform confirms identity information and a to-do list of the applicant and prompts the applicant to provide information data corresponding to handling conditions according to preset handling conditions, and when the information data is a real object, image data of the real object is acquired; when part of the information data is already acquired and verified before the current to-do list is handled, the applicant is no longer prompted to provide the information data; after the information data is qualified through examination and approval, the applicant goes to a service window, the real object is compared with the previously selected image data to verify the authenticity of the information data, and if the information data is true, the to-do list continues to be handled until the to-do list is completed. Therefore, paper archives are reduced as far as possible, the information retrieval speed is greatly increased, and the management orderliness and the service convenience are greatly improved; and various statistic data and high-quality decision support can be provided based on big data analysis.

The present invention relates to a method for implementing remote calling by utilizing application program interface system based on data base. The described application program interface system based on data base includes: a. configuration file; b. data base object; the described data base object is generated by utilizing data base class, the operation of the data base is encapsulated by said class, the described data base class provides several subclasses, every subclass can provide identical interface; c. commad configuration file; and d. configuration interface. The described method includes the following steps: 1). establishing connection with data base; 2. analyzing available command; 3). receiving calling command; and 4). executing calling command function.

The invention relates to a power grid synthetic data index monitoring method and system based on a big data platform, and belongs to the field of the power grid big data platform data monitoring. Themethod is capable of executing the index monitoring analysis to the electricity marketing business core index by using a quartile analytical method through a big data platform module, solving the current problem that 'the electricity marketing business scope is extensive and the exposure of the individual business aspect problem is slow', realizing 'data + business' double driving in a certain degree, and improving the working efficiency of the electricity marketing business.

The invention discloses an enterprise management system. The technical problems that existing enterprise employee management systems have a monotonous function and the informationization level is nothigh are solved. According to the technical scheme, the system is characterized by including a user terminal and a server which are linked through a network, the user terminal is provided with a management platform, and the management platform is provided with a user management module, a customer management module, an office management module and a process management module. The user management module is used for managing information of users logging in the management platform, the customer management module is used for managing customer information of an enterprise, the office management module is used for pushing correlated office information to the users, and the process management module is used for managing affair processes correlated with applications of the users. The advantage of meeting information management needs of the enterprise in various aspects is achieved.

The invention discloses a route planning method for the last-kilometer distribution of e-commerce logistics. The method is characterized in that the method includes the following steps that: step 1, parameters are defined; step 2, the location information of customer sites is obtained; step 3, an initial optimization delivery route is obtained; 4, an improved 2-opt algorithm is adopted to obtain an optimization distribution path and the target value thereof; and step 5, a substitution and interpolation method is adopted to obtain an optimal distribution path, an optimal self-pickup path, and the target values of the optimal distribution path and the optimal self-pickup path. With the route planning method for the last-kilometer distribution of the e-commerce logistics of the invention adopted, the total distribution cost of the last one-kilometer distribution of existing e-commerce logistics can be effectively decreased, carbon emissions can be reduced, environmental protection can bebenefitted, distribution delay can be effectively reduced, and the service satisfaction of the customers can be improved.

The invention discloses a mobile support system for after-sale operation and maintenance of a smart device. The system is composed of a network camera, a data collector, a sensor assembly, a mobile device, a remote module, a WEB cloud server, a communication server and a database server. According to the invention, by utilizing network camera technology, cloud end data storage technology, two-dimensional code technology and computer network technology, centering customer management and orienting service processes including customer question feedback management, accessory management, task assignment management and the like, targeted measures are taken for solving problems and overall management is performed on enterprise after-sale service work. Through analyzing statistic data, help is offered to managers to know working condition of service workers and to optimize a service system timely, so that the service quality is improved. After-sale data statistics is performed, frequent questions in an after-sale service process are analyzed and solutions are made aiming at corresponding problems, so that customer service satisfactory is improved.

The invention discloses a method for powering on a mobile phone through asynchronous recharging of a mobile phone account and application thereof. The method comprises: firstly, a mobile phone recharging system receives recharging request sent by the mobile phone account; the mobile phone recharging system does not send the recharging request to a business support core system no longer, but directly sends powering on instruction for restoring communication function of the mobile phone account to an exchanger, and records and saves the user recharging request; and the business support core system executes post-treatment of recharging to the account according to the saved record. The method and the application thereof can provide recharging service for users in time when the business support system is failed, to power on the mobile phone for users in time, so as to ensure continuity of communication service and improve the customer satisfaction with services; when the fault is eliminated, the method and the application can perform normal recharging flow.

The invention provides a passenger vehicle transport vehicle scheduling method and device based on order dynamic priority. The method comprises the following steps: acquiring a transport vehicle data set and an order data set; calculating the emergency degree of each order based on the current time, the latest delivery time of each order, the order adding time and the transportation time required for directly transporting the order from the order pickup point to the corresponding order delivery point, calculating the priority of each order based on each emergency degree, and determining the order to be transported in the scheduling period based on each priority; a greedy algorithm is adopted to obtain a vehicle scheduling initial solution set at the scheduling moment; dividing the vehicle scheduling initial solution set into a plurality of class clusters by taking the vehicle current position of each vehicle as a clustering center; establishing a transportation profit function at the scheduling moment, taking the transportation profit function as a target function, and adopting a tabu search algorithm to optimize feasible solutions in each cluster; and gathering and recombining the feasible solutions subjected to tabu optimization in each cluster to obtain an optimal vehicle scheduling solution at the scheduling moment.