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On-line repair maintenance system

A maintenance system, technology for maintenance personnel

Inactive Publication Date: 2013-05-01
TIANJIN POLYTECHNIC UNIV
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

For the above management methods, once the data is too large, it will take a lot of time to manage these data, and it is easy to make mistakes
In addition, if there are problems such as recording errors in telephone information or loss of handwritten records, it will lead to inability to carry out maintenance work in a timely and effective manner, causing users to be dissatisfied with the staff and their management departments

Method used

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  • On-line repair maintenance system

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Embodiment Construction

[0018] The invention includes repair report management, maintenance management, maintenance project management, maintenance personnel management, department information management, user management, query management, maintenance communication platform, announcement management, user evaluation management, short message reminder, statistical analysis management and system management.

[0019] The system has carried out effective management for every link of repair and maintenance. In transaction concurrency control, optimistic concurrency control is adopted. When applying for repair online, you only need to log in to the repair window on the website through the terminal, and then fill in the relevant information according to the format of the repair application form, and the repair report will be generated after submission. After receiving the repair report, the management personnel will arrange appropriate staff to handle it according to the specific maintenance items and the st...

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PUM

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Abstract

The invention relates to an on-line repair maintenance system, which comprises repair management, maintenance management, maintenance project management, maintenance personnel management, department information management, user management, query management, a maintenance communication platform, notice management, user evaluation management, short message prompt service, statistical analysis management, system management and the like. According to the system, network supervision of repair maintenance service is realized, affair publication is realized, and the working efficiency is increased. Wrong repair information is not caused due to mishearing or poor handwriting, or the situation of no response to repair is not caused due to handwritten information loss. Management personnel can learn the working conditions of employees through maintenance progress and learn main contents of repair to further make correct statistical analysis and decision. Convenience is brought to maintenance personnel through short message notification of maintenance tasks, a user can perform network evaluation on maintenance service quality, and the system has a certain supervision effect on maintenance departments.

Description

technical field [0001] The invention relates to an online repair repair system, specifically a repair report and maintenance registration through the network, maintenance business notification through short messages, network evaluation of the service quality of maintenance personnel, maintenance personnel can communicate with each other on the network, and belongs to field of computer science and technology. Background technique [0002] The traditional repair management method often registers the repair information by telephone or personally goes to the maintenance department to register the repair report. The maintenance department manages the contents of the report in the form of a form, and dispatches corresponding maintenance personnel to carry out maintenance according to the repair items. The maintenance personnel To fill in the maintenance record and file it. For the above management methods, once the data is too large, it will take a lot of time to manage these dat...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06
Inventor 张晶叶华崔振宇
Owner TIANJIN POLYTECHNIC UNIV
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