57 results about "Service automation" patented technology

The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.

A data source is identified that includes transaction data describing a set of transactions involving a particular software component and each transaction in the set of transactions includes a request and a corresponding response to the request. In some aspects, a modification to the data source is detected and the service model is caused to be generated based on detecting the modification. The service model is to model responses of the particular software component to requests in transactions based at least in part on the transaction data. A virtual service is caused to be generated based on the service model. The resulting virtual service can be configured to receive requests and generate virtual responses to the requests based on the service model to simulate responses of the particular software component.

A method may include identifying service requirements associated with a network service, identifying at least one analytics component to monitor the network service and identifying network functions to implement the network service. The method may also include deploying the network functions to monitor the network service, deploying the at least one analytics component and obtaining data associated with monitoring the network service. The method may further include forwarding, by the network functions, the data to the at least one analytics component and determining, by the least one analytics component, whether to take a control action with respect to the network service.

The invention discloses a restaurant service robot system, which comprises a control module, a travel module, an interaction module, a perception module, and an execution module, wherein the control module is in communication connection with the travel module, the interaction module, the perception module and the execution module respectively; the control module is used for analyzing and processing received information, perception information and information produced by the system, and controlling the execution module; the travel module is used for a robot body to move; the interaction moduleis used for providing an interaction platform; the perception module is used for perceiving external things; and the execution module is used for executing the operation according to a control instruction. The robot system adopts a mode that the execution module executes the operation according to the control instruction which is sent after the control module analyzes and processes the received information, the perception information and the information produced by the system, so the robot system can well finish the repeated, heavy and tedious work of catering industry, and achieve the aims of automation, intelligentization, employee reduction and convenient management of restaurant service.