56 results about "Service automation" patented technology

The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.

A data source is identified that includes transaction data describing a set of transactions involving a particular software component and each transaction in the set of transactions includes a request and a corresponding response to the request. In some aspects, a modification to the data source is detected and the service model is caused to be generated based on detecting the modification. The service model is to model responses of the particular software component to requests in transactions based at least in part on the transaction data. A virtual service is caused to be generated based on the service model. The resulting virtual service can be configured to receive requests and generate virtual responses to the requests based on the service model to simulate responses of the particular software component.

A method for online servicing of a field device of automation technology with a servicing program running on a computer unit connected with the field device via a communication connection. The servicing program requires a device description for display of field-device-specific servicing elements or menu structures, and it is provided that the field device is opened via the device description and field-device-specific servicing elements or menu structures for transmitting from the field device to the device description, so that the field-device-specific servicing elements or menu structures can be displayed with the help of the servicing program.

The present invention provides methods and systems for implementing interactive toll-free telephone services by customers remotely communicating with a telephone service provider. The interactive toll-free telephone service can be designed by the customer and implemented by the telephone service provider without the immediate assistance of a salesperson. The methods/systems can be implemented over, e.g., the Internet, an intranet, or through a voice recognition system using the telephone.

The invention discloses an intelligent hotel service robot which comprises a base, wherein a robot body is fixedly connected with the upper end of the base; a rotating shaft is arranged at the upper end of the robot body; a robot head is arranged at the upper end of the rotating shaft; a camera is arranged on the front side of the robot head; and a loudspeaker is arranged at the upper end of the robot head. The multi-functional hotel service robot provided by the invention has the following advantages: first, the identities of guests are recognized by combining facial recognition with fingerprint recognition, the guest service information is acquired from a database, query services are provided for the guests, the registration recording function is achieved, and the unbooked and unregistered guest information is registered in the database in real time; and second, the functions of identity recognition, navigation, luggage carrying and weighing, and the like are integrated, required thoughtful services are provided for guest users, the cost of human resources is reduced, the service automation and intelligent levels are improved, and the enterprise brand image is improved.

The invention discloses a service calling method, comprising: receiving a service request which includes at least two sub-services; according to the correlation between all sub-services the service request needs to call, determining the calling sequence of all the sub-services and according to the calling sequence, in parallel calling all the sub-service of the same sequence. And the invention also discloses a service calling system, comprising: scheduling policy storage unit and service calling unit. And the invention also discloses a service calling unit, comprising: scheduling module and service automation module. And the invention implements parallel calling of the sub-services without dependency, largely saving service request processing time and raising service request success rate.

The invention relates to a medical service handling platform, which consists of twelve function modules: a registration function module, a consultative ordering function module, a financial revenue and expenditure function module, a medical service function module, a inventory management function module, an item management function module, an information center function module, a decision analysis function module, an item statistics function module, a data center function module, a system setting function module and a user management function module, and four services: the customer management, the medical service, the consultation charging and the medical care items are integrated, customer information, the consultation charging information and the medical care item information are isochronous and are shared for meeting the requirements of management modernization, service automation and information sharing of a community medical service system, the community medical service level is effectively improved, and the utilization rate of the community medical resources is improved.

The invention discloses a cross-network government affair information exchange system and method based on an artificial intelligence robot, and belongs to the technical field of government affair process automation. The system comprises an RPA management system; an RPA process execution system which is used for executing process tasks in the RPA management system, wherein the RPA process execution system acquires data in the government affair system according to the process task, processes the acquired data and fills the processed data into another government affair system, and the RPA management system is provided with an RPA process management arrangement system based on visual dragging arrangement. According to the invention, single-service automation of daily work can be realized, each service system can be connected in series, data information capture and application are automatically completed, and service circulation under each service system is realized; business isolation among all application subsystems in government and enterprise is achieved, and business and data of all the subsystems are automatically connected in series.

The invention provides a distributed data micro-service automatic operation and maintenance system, and the system comprises an automatic operation and maintenance system and an edge gateway; the automatic operation and maintenance system is used in cooperation with kubernetes, can control pod telescoping to fit micro-services and perform resource allocation action on the kubernetes in real time, and a plurality of micro-services are networked with the outside through the edge gateway; and the edge gateway is a routing gateway for uniformly managing and processing micro-services. According to the method, the problem of improving the resource utilization rate by Pod dynamic scaling can be solved, and the problem of high concurrency of the micro-service after the deployment environment is replaced can also be solved; meanwhile, the operation and maintenance configuration is simplified, and the working efficiency is improved.

The invention discloses a communication service automation auxiliary provisioning method based on an SG-TMS platform, comprising: step 1, splitting a mode work order and performing instruction translation; step 2, performing verification according to the interface provided by a transmission network management system, after verification, feeding back the verification result of the transmission network management system and an instruction motion to be executed to a user, the user executing an instruction after verification, or performing abnormity treatment; and step 3, building and activating subnet connection based on collected network element configuration data, network element alarm data and the motion instruction obtained after work order analysis. The communication service automation auxiliary provisioning method is based on an SG-TMS platform, realizes an energy communication service auxiliary provisioning system, and can perform splitting and instruction translation on a mode work order received by the system, refine the work order, and issue the instruction to a specific network element through the interface provided by the transmission network management system, thereby solving the problems of low manual operation efficiency and incapability of effectively guaranteeing safety and service, and improving service provisioning accuracy and timeliness.

The present invention allows feedback from operator workstations to be used to update databases used for providing automated information services. When an automated process fails, recorded speech of the caller is passed on to the operator for decision making. Based on the selections made by the operator in light of the speech or other interactions with the caller, a comparison is made between the speech and the selections made by the operator to arrive at information to update the databases in the information services automation system. Thus, when the operator inputs the words corresponding to the speech provided at the information services automation system, the speech may be associated with those words. The association between the speech and the words may be used to update different databases in the information services automation system.

The invention provides an automatic testing method based on multi-service deployment, and the method comprises the steps: step 1, preparation before testing: inputting product demands, and setting of a front-back dependency relationship between tested services corresponding to a plurality of products; step 2, server deployment monitoring: importing and deploying the tested service on the server, monitoring the completion condition of deploying the tested service by the server, and monitoring the running state of the tested service; step 3, test admission: grouping the tested service according to a function module, associating the tested service according to a business scene of a product, and entering a state of waiting for test instruction issuing; step 4, initializing test data; step 5, executing batch tested service automatic testing; and step 6, collecting test results and feeding back collected information. The test efficiency is improved, the test labor cost investment is reduced, and the product delivery period is shortened.

A method may include identifying service requirements associated with a network service, identifying at least one analytics component to monitor the network service and identifying network functions to implement the network service. The method may also include deploying the network functions to monitor the network service, deploying the at least one analytics component and obtaining data associated with monitoring the network service. The method may further include forwarding, by the network functions, the data to the at least one analytics component and determining, by the least one analytics component, whether to take a control action with respect to the network service.

The invention discloses a WIFI data acquisition module for cloud service automation and relates to the technical field of electronic information. The WIFI data acquisition module comprises a CPU, a power supply, a WIFI communication module, a memory, peripheral equipment and a 4G/RJ45 communication module, the power supply is connected to the CPU, the CPU is connected to the peripheral equipment, and the CPU is respectively connected to the WIFI communication module, the memory and the 4G/RJ45 communication module by buses. The WIFI data acquisition module solves the problem of high wiring complexity, simplifies a system maintenance process, is compatible with an old system and realizes cloud service automation.