401 results about "Enhanced service" patented technology

The present invention provides systems and methods for automation and enhancement of customer service in vehicle distress situations. A typical process according to the present invention involves the detection of a vehicle distress event. Once a distress event is detected, a response plan is generated based upon at least the detected event. The response plan is then acted upon in an automated fashion to provide an enhanced service experience for the customer.

A system and method to allow chat modules in a peer network to share active content. A sender peer includes an application module to activate a media content file from a content repository. The sender peer also includes a chat module to detect active content on the common peer and send information about the active content for display at a recipient peer. The recipient peer includes a chat module to receive active content information and an application module to active the media in substantially synchronous to active media at the sender peer. A content enhancement server provides supplemental active content information for display at the recipient peer and previews of the active content. The content enhancement server also enables a transaction related to the active media content file such as a purchase of an MP3 copy of the active content.

An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.

A system for monitoring email and website behavior of an email recipient is provided. According to one exemplary embodiment, the system includes a mail enhancement server and a logging server. The mail enhancement server is configured to intercept all outgoing emails from a mail server. The mail enhancement server then modifies each outgoing email to include a tracking code. The tracking code is embedded in an image call which in turn is also inserted into the outgoing email. If the outgoing email contains hyperlinks, each hyperlink is also modified to include the tracking code. The tracking code is uniquely associated with the outgoing email. The image call (and the tracking code) is used to detect when the recipient of the outgoing email has opened that email. The tracking code, when embedded in a hyperlink, is also used to monitor whether the recipient has opened the email and / or clicked through on one or more of the hyperlinks in the email. The logging server associates a cookie with the recipient of the outgoing email. When the logging server receives an image call, the corresponding image and the cookie are concurrently delivered to the recipient. The cookie is used to monitor the behavior of the recipient at a website, regardless of how the recipient arrives at that website, be it through a click-through from the email or otherwise. The logging server is configured to capture and store relevant information relating to the outgoing email thereby allowing the sender of the outgoing email and the recipient to be linked and the behavior of the recipient to be monitored via the tracking code, the image call and the cookie.

A real-time interface between the public switched telephone network (PSTN) and an Internet Protocol (IP) network provides voice to data and data to voice conversion between the PSTN and the IP network in a seamless process. The interface, a central communication network, performs Class 5 switching between the PSTN and the IP network, besides providing enhanced services. Receiving a call, the central communication network simultaneously routes the call to a plurality of pre-programmed numbers on the PSTN and on the IP network. The central communication network provides call screening, takes voice messages and converts them to e-mail messages, takes e-mail or facsimile messages and converts them to voice messages. Communication between a PSTN phone on a local PSTN, a computer hooked up to the IP network, a phone hooked up to the IP network by a gateway, a private branch exchange (PBX) on a local PSTN, a wireless communication system with pagers and / or cell phones hooked up to a local PSTN, and facsimile machines on a local PSTN, for example, is provided by the central communication network. Through the central communication network, a computer hooked up to the IP network can exchange voice messages and facsimile messages with a PSTN connected device and conduct conference calling with a plurality of PSTN devices.

An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.

A system and method for a packet VRU which directly utilize packet network protocols, such as those of the H.323 standard, to provide enhanced services via a packet network, such as whisper mode communications, call recording, call broadcasting, advertisement broadcasting during calls, one-number service, and operator services. In a preferred embodiment of the present invention, the packet VRU establishes control of media streams, such as through the use of separate signaling channels associated with various communication devices, in order to provide desired enhanced call services.

The present invention provides an architecture that advantageously leverages multiple content distribution networks to provide enhanced services. In accordance with an embodiment of the present invention, a share of content requests are served by each of a plurality of content distribution networks. The fraction of content requests served by a particular content distribution network can be determined dynamically, depending on the offered load or other traffic characteristics.

Mobile clinicians conduct in-home patient visits utilizing on-site diagnostic and treatment equipment, where service is enhanced by the use of portable computing and communications equipment. Initially, a mobile care entity provides a network of predesignated mobile clinicians, each having the use of a preprogrammed portable computer. Each computer is coupled to a wireless communications device, and includes local storage of patient data. Whenever the mobile care entity receives requests for medical service at a patient's premises, the entity selects a mobile clinician and dispatches him / her to the patient's premises. The clinician visits the patient's premises accompanied by an assortment of electronic diagnostic and treatment devices. To examine the patient, the doctor utilizes various diagnostic devices to prepare machine-readable reports of related aspects of the patient's condition.

An apparatus and method is disclosed for providing transparent enhanced telecommunications services to subscribers by implementing an enhanced services platform on a local network exchange within the public telephone network. More specifically, the apparatus and method of the present invention is capable of providing a plurality of enhanced telecommunications services to a subscriber by using a voice-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services. In addition, the apparatus and method of the present invention may use a web-activated interface to enable the subscriber to access at least one of the plurality of enhanced telecommunications services.

The present invention provides for an enhanced directory assistance system (2) for providing directions information to a plurality of callers (4). The system is comprised of a telephone switch (12) for receiving calls from a plurality of callers (4) desiring to receive directions, an automatic location system configured to provide the location from the callers (4) during a call session to the telephone switch (12); and an enhanced services direction module (21) configured to receive destination and starting location information provided by the caller (4) and further configured to provide directions to the caller (4) based on the provided information.